Clarivate

SEPTEMBER 7, 2023

Figure 2: Impact – The citation impact (measured by Category Normalized Citation Impact, or CNCI) of the papers published by each country/region, presented in both an Impact Profile and the trend for 2013-2022. Figure 3: Output – Trends in international output and open access output for 2013-2022 for each G20 member nation.

2013 116

2013 Government 2023 2022 116

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Lincoln Murphy. Kristi Faltorusso.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Hence, it’s no wonder that she has been continually voted the top Customer Success strategist since 2013.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

Gainsight

APRIL 27, 2022

I decided to write this post to capture what I’ve heard over the years—from 2013 to 2022, from Series A VC funded to our Vista Partnership, from the San Francisco Bay Area to Hyderabad. We didn’t quite realize that when we launched Gainsight in 2013, we not only had to build software, but we had to help create a whole new industry.

2013 52

2013 Chief Customer Officer Definition Customer Success 52

Clarivate

JANUARY 23, 2024

R&D productivity fell in 2022, but late-phase cancellations are also trending down The rise and fall of R&D productivity across the global biopharmaceutical industry is a well-documented and much discussed topic, with industry commentators quantifying productivity in many ways (e.g.,

2013 52

2013 2022 2023 2025 52

Retently

SEPTEMBER 3, 2023

Learn from Airbnb’s journey as one of the world’s fastest-growing companies, registering a striking number of 393 million reservations in 2022. In 2013, Airbnb introduced an additional question to their review form – NPS. These numbers speak volumes about their success in the startup landscape.

Net Promoter Score 78

Net Promoter Score NPS Touchpoint Feedback 78

Magellan Solutions

FEBRUARY 2, 2022

billion by 2022. 2013 : In this year, around 900,000 Filipinos were reported working full-time in the industry. However, it is slower than the industry’s annual target of 8% until 2022. With such relentless efforts, the industry’s projected total income range would reach $29.09 to the country’s total GDP. billion in revenue.

Call Center 75

Call Center Contact Center Government 2001 75

Magellan Solutions

MARCH 8, 2021

The percentage of an expected increase of the CAGR (Compound Annual Growth Rate) from 2017 to 2022. billion by 2022. Also, our company is certified with ISO 27001:2013 from Bureau Veritas International, and HIPAA-compliant. Millennials who are reporting that telemedicine is an extremely or very important healthcare option.

Healthcare 52

Healthcare Call Center Consulting Insurance 52

Magellan Solutions

FEBRUARY 13, 2022

You might be asking, “How can I increase sales in 2022?” ISO/IEC 27001:2013 certification is the gold standard in information security. On top of that, we are a certified ISO 27001:2013 company. These metrics will help you to assess how well you’re doing and where you need to improve.

Call Center 40

Call Center 2013 Document 2012 40

SurveySparrow

MARCH 6, 2024

Source: pollfish.com Pollfish was founded in 2013 by John Papadakis, Andreas Vourkos, and Zissis Bellas in Patras, Greece. Later, Prodege acquired Pollfish in February 2022. What is Pollfish ? Though the company faced hiccups in its parent country, shifting to the US market brought significant growth and exposure. The best part?

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52

Lumoa

SEPTEMBER 16, 2022

A significant change since 2013 when it is the other way around. Take a look at the NPS in the retail industry and its 2022 benchmark as an example. There were previously 45% of people sharing negative feedback on social media and only 32% sharing positive feedback.

Net Promoter Score 83

Net Promoter Score NPS Social Media Culture 83

Magellan Solutions

APRIL 8, 2021

Industry experts predict that by 2022, Filipino BPO services will cover 15% of the outsourcing market. ISO 27001:2013 certification and HIPAA compliance are good examples. We guarantee the quality of service, and our company is ISO 27001:2013-certified and HIPAA-compliant. And they provide the expected output on time.

Call Center 52

Call Center 2013 Document Contact Center 52

CSM Magazine

DECEMBER 5, 2022

Spectrum came 5th in the 2022 ACSI customer satisfaction study with a score of 63/100. In 2013, Charter completed its merger with Time Warner Cable. Here we look at Spectrum’s customer service performance and contact details. A quick internet search will turn up some stories praising Spectrum’s exemplary customer service.

Customer Service 52

Customer Service Social Media Wireless Telecommunications 52

Clarivate

MAY 31, 2023

A glance at the 2022 top selling drugs for the biggest pharma companies reveals how dependent many large pharmas are on a small basket of products – most acquired through partnerships or acquisitions – that are nearing loss of exclusivity. billion in 2022. Of the biggest spenders in 2022, Merck/MSD opened its wallet the widest.

2022 52

2022 2028 2030 2023 52

Win the Customer

JANUARY 20, 2020

eDigital surveyed in 2013, where 73% of people surveyed said that they preferred live chat to use email, SMS, social media, the phone, and so on. Better customer support – Research by Juniper Research has revealed that chatbots will be responsible for saving over $8 billion each year by 2022.

2013 52

2013 Feedback Sales Social Media 52

Clarivate

APRIL 24, 2023

These developments, together with Walgreens’ recent rollout of Health Corners that help patients manage chronic conditions and its October 2022 announcement that it would fully acquire CareCentrix (a platform that coordinates post-acute and home care), underscore Walgreens’ plans to become a leading healthcare provider.

Healthcare 89

Healthcare 2023 Marketing Insurance 89

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Gainsight hosted Pulse 2013 at the Four Seasons in San Francisco, California. Pulse 2022? It Depends… Pulse 2022 will be back at Moscone next August. And in February 2021, we hosted our first fully digital Gainsight Sales Kickoff.

2021 45

2021 Events Social Media 2013 45

Clarivate

APRIL 18, 2024

Amazon (One Medical) In 2022, One Medical planned to expand to markets accounting for 40 percent of the U.S. Michelle La Vone has been with Clarivate Market Access Insights (formerly Decision Resources Group) since 2013. population (pediatric, adult, and senior care). The post How retailers and “payviders” are disrupting U.S.

2024 52

2024 Healthcare Retail 2023 52

Qualtrics

JULY 9, 2019

2022 is far too long to wait to digitize the existing paper- and telephone-based survey methods that are hampering efforts to improve patient experience capture. March 28, 2013. [2] Digital tools have proven more effective in reaching vulnerable populations, which are nearly impossible to reach via traditional survey methods.

Healthcare 33

Healthcare 2008 Hospitality 2007 33

Gainsight

APRIL 12, 2023

Later on, when we thought a new acquisition of raw technology was ready to scale (it wasn’t – it is now) In 2022 (like many companies), when we misread the “COVID bump” of 2021 for a secular change in software In each case, the mistake wasn’t being aggressive. To run a startup, you have to make bets.

2014 52

2014 Chief Customer Officer Sales 2013 52

Grade.us

AUGUST 21, 2018

Statistic: Number of e-mail users in the United States from 2013 to 2020 (in millions) | Statista. That number is expected to climb to 333 billion emails in 2022. Statistic: Number of sent and received e-mails per day worldwide from 2017 to 2022 (in billions) | Statista. Does this mean it's dying? Not at all. What about SMS?

Marketing 55

Marketing E-support 2017 2022 55

C Space

JULY 2, 2020

But the team has dug in its heels, with owner Dan Snyder saying in 2013 he would “never change the name.” Before the pandemic struck, brands were expected to spend $15 billion on influencer marketing by 2022, according to estimates based on Mediakix data. Native American leaders have pushed for the Washington, D.C.,

2020 52

2020 Brands Airlines Social Media 52

ChurnZero

JUNE 3, 2022

This was back in 2013. Learn the three Customer Success trends to look out for in our blog, “ Where is Customer Success headed in 2022? He said we need Customer Success managers. I’m like what are you talking about? I had never heard the phrase before. Of course, he was ten years ahead of the curve.

Customer Success 52

Customer Success B2B Metrics Sales 52

ChurnZero

JUNE 3, 2022

This was back in 2013. Learn the three Customer Success trends to look out for in our blog, “ Where is Customer Success headed in 2022? He said we need Customer Success managers. I’m like what are you talking about? I had never heard the phrase before. Of course, he was ten years ahead of the curve.

Customer Success 52

Customer Success B2B Metrics Sales 52

Magellan Solutions

APRIL 11, 2021

In fact, experts are expecting a bounce back from the industry in 2022. Magellan Solutions also has an ISO/IEC 27001:2013 Certification. However, it still performs better compared to other industry. However, this is not a permanent situation for the BPO sector. It ensures your company’s sensitive data is safe in our system.

Call Center 52

Call Center Transportation Government Healthcare 52

SmartKarrot

JUNE 10, 2022

UO on You” was an advocacy marketing campaign released by Urban Outfitters in 2013. You might also like: Advocacy Marketing: What It Is and How to Make It Work for Your Business in 2022 – In this blog, we focus on defining advocacy marketing and the best ways to make it work for your business. UO on You” by Urban Outfitters. “UO

Marketing 10

Marketing Advertising Reference Social Media 10

Currency Alliance

OCTOBER 27, 2017

According to a report by IMS Health , in the period 2013-2018, generic drugs were due to account for 52% of global growth in pharmaceutical sales, compared to just 35% for branded drugs. These so-called generic drugs are much cheaper and help price-sensitive segments of the market to benefit from greater access (i.e., lower cost).

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

Gainsight

OCTOBER 7, 2019

Since the inaugural event, attendance has grown from 300 in 2013 to 5,500 in 2019. Due to the rise of eLearning (a market that is set to surpass $275 billion value by 2022 ), people are given easier and affordable access to education, beyond the physical confines of a classroom or stack of library books.

Customer Success 13

Customer Success Customer Centricity Healthcare Events 13

C Space

SEPTEMBER 16, 2020

We are also investing in 13 latest generation Nightjet trains which will be in operation from the end of 2022.” The biggest London stock market debut since 2013 has netted the company £920m while shareholders led by the group’s founder, Matthew Moulding, and a group of retail veterans, will share gross proceeds of £961m.

2020 40

2020 Brands Tourism Travel 40