Customer Bliss

JULY 3, 2018

In today’s episode, I speak with Greg Derwart , Managing Director, Administration & Customer Experience at Maryland Department of Commerce. We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies.

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Government Customer Experience Management Customer Experience Management 120

Experience Investigators by 360Connext

JUNE 8, 2021

How to Look for & Consider Customer Experience Clues. Know your customers. Leaders of all kinds are being asked to “do better with customer experience” without much else. There is no data, there is no defined goal, and in some cases, there is no shared understanding of what customer experience is.

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Healthcare Customer Journey Mapping Customer Journey 2013 271

Customer Bliss

NOVEMBER 7, 2017

On this episode of Chief Customer Officer Human Duct Tape Show, I chat with Ross Garretson , Vice President of Customer Experience at Hunter Douglas North America , about how he builds out both the business to business and business to consumer experience for the worldwide leader in custom window treatments and architectural products.

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B2C Leadership B2B Chief Customer Officer 111

Customer Bliss

NOVEMBER 7, 2017

On this episode of Chief Customer Officer Human Duct Tape Show, I chat with Ross Garretson , Vice President of Customer Experience at Hunter Douglas North America , about how he builds out both the business to business and business to consumer experience for the worldwide leader in custom window treatments and architectural products.

B2C 111

B2C Leadership Chief Customer Officer Customer Experience 111

CSM Magazine

DECEMBER 2, 2021

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. About BigChange.

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Technology 2018 2013 Customer Relationship Management 52

Win the Customer

SEPTEMBER 28, 2015

Customers are demanding more options and flexibility, so it’s wise for businesses to find multiple payment options that work for them and their customers to deliver complete customer experiences. Customers want and need flexible payment options.

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E Commerce Customer Experience 2013 Customers 102

Customer Bliss

APRIL 19, 2019

“The expectations of people, thanks to technology, are different. You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs.

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Guest Experience 2013 2017 Customer Experience 135

CSM Magazine

MARCH 25, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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2013 2018 Customer Relationship Management 2020 52

CSM Magazine

JUNE 5, 2024

. “This allows us to create bespoke reports for customers or management, with just a few clicks, which can be shared direct from the system or collated within customisable report templates.” BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

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Connections Management 2018 Customer Relationship Management 52

CSM Magazine

MARCH 19, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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2013 2018 2020 2019 52

Eptica

SEPTEMBER 30, 2015

Date: Wednesday, September 30, 2015 The widening UK customer experience gap. The rise of social media and increasingly demanding customers has changed all of this. The balance of power has changed – your brand is what your customers say it is, rather than how you define it within your organization. These are: 1.

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Customer Experience Social Media 2015 2013 83

CSM Magazine

FEBRUARY 6, 2024

Human customer service representatives on the other hand can provide empathy and assist with complicated and ambiguous inquiries by having an open, two-way conversation. From establishing trust to identifying specific challenges, maintaining a personal connection with customers is essential for achieving success.

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Customer Service Representative Customer Service 2013 Exceptional Customer Service 98

Customer Alignment

MARCH 2, 2018

the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months. months in 2013 but it still has the shortest lifespan among all C-suite executives, according to research conducted in 2010 by the Chief Customer Officer Council.

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Chief Customer Officer Customer Experience Roadmap Workshop 99

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Field engineers use the BigChange app on tablets and are automatically connected to the back-office system so they can access all relevant customer and site information. .

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Management E-support 2018 2013 52

BirdEye

JUNE 27, 2023

Table of contents A decade of innovation A vision for growth Momentum and expansion Gratitude and appreciation A decade of innovation Founded by Naveen Gupta and Neeraj Gupta in early 2013, Birdeye has embarked on an extraordinary journey. 100,000+ businesses trust us every day to offer digital experiences to their 100M+ customers.

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2013 Innovation Customer Experience Management Technology 52

CSM Magazine

OCTOBER 2, 2023

. “BigChange is proving especially popular with traders providing field services; many which have ambitious expansion plans and see the transition to digital working and the latest technology as vital to their success,” says Jonathan Isaacs, Product Marketing Manager, BigChange.

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2013 2018 Customer Relationship Management 2020 59

Retently

MARCH 23, 2023

In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback. The antivirus software company McAfee is at the bottom of the technology industry, earning a Net Promoter Score of 2. Ready to start? The answer is actually simple.

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Net Promoter Score NPS Insurance Airlines 102

InMoment XI

DECEMBER 5, 2012

We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. Formerly SVP and CMO for Symantec, Carine has twenty five years of experience building successful software companies.

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2013 Marketing Insights Technology 200

InMoment XI

DECEMBER 5, 2012

We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. Formerly SVP and CMO for Symantec, Carine has twenty five years of experience building successful software companies.

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2013 Marketing Insights Technology 200

InMoment XI

DECEMBER 5, 2012

We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. Formerly SVP and CMO for Symantec, Carine has twenty five years of experience building successful software companies.

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2013 Marketing Insights Technology 200

CSM Magazine

NOVEMBER 22, 2023

BigChange Pay uses technology pioneered by BigChange during the Covid pandemic when a ‘No-Touch’ job sign-off app was developed, as an option to traditional sign-on-glass. This allowed jobs to be signed-off on the customers’ own phone even from remote locations, such as at home.

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ClearAction

SEPTEMBER 28, 2015

5 Keys to Customer Experience for the Future. I have a dream that in the future we'll look back and say "Remember how hard it was to be a customer back in the 2010s? Yet, for customer experience (CX) managers in companies, these are the first things on their minds. Can this gap continue indefinitely?

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Customer Experience 2015 ROI Customer Experience Management 105

CSM Magazine

APRIL 18, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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Management 2009 2018 Customer Relationship Management 52

CSM Magazine

JULY 19, 2023

Calabrio’s automated workforce management (WFM) technology has transformed resource planning efficiency at Ascensos, saving the company 375 hours every week—the equivalent of 13 full-time employees—while dramatically boosting staff engagement through self-service. Agents handle on average 170,000 contacts every week.

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Multi-Channel 2013 Social Media Customer Care 52

CSM Magazine

JULY 17, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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2013 2018 Customer Relationship Management 2020 52

Win the Customer

FEBRUARY 9, 2015

billion in 2013 to over 4.9 Customer Experience Infographic Technology' Although it may seem as though social has made email obsolete, the number of email accounts is expected to increase from over 3.9 billion by the end of 2017.

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2013 Social Media 2017 Management 139

CSM Magazine

OCTOBER 5, 2023

. “In my personal experience capturing data and using it to report are fundamental to success and improvement and BigChange has given us a new dimension of analysis and evaluation,” said Sally-Ann Twydell, Commercial Manager at Blade Roofing. For more information please visit www.bigchange.com.

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2018 2013 Customer Relationship Management 2020 59

CSM Magazine

OCTOBER 19, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

MARCH 7, 2024

. “The system isn’t just good for us as a company it’s also good for our customers as it means we can be more reactive in our service offering and more accurate in our communications, and it is good for the environment as it reduces unnecessary mileage and minimises poor driving behaviour.”

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Automotive 2018 Customer Relationship Management 2013 52

Daniel Group

JUNE 28, 2019

But did you also know customer experience has similar proportions? In the normal flow of business, your company sees only the direct contacts your customers make with you: visits to your website, calls to sales and customer support, etc. That’s the visible 10%. It Pays to Find Out What’s Below the Surface.

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Customer Experience 2013 Loyalty Customers 40

CSM Magazine

SEPTEMBER 6, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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2013 2018 Customer Relationship Management Books 52

CSM Magazine

SEPTEMBER 21, 2023

In support of its products and vehicles, Angloco has a dedicated after-sales service and spare parts department which, in addition to carrying out on-location commissioning and training, provides servicing and major refurbishment projects overseas at customers’ premises, as well as throughout the UK.

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Management 2018 2013 Customer Relationship Management 59

CSM Magazine

AUGUST 7, 2023

” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

JANUARY 12, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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2018 Customer Relationship Management 2013 2020 52

CSM Magazine

JUNE 22, 2023

.” To illustrate the value of Route Optimiser, which has been used by nearly 300 of the 2,150 BigChange customers since launch, BigChange has also announced a ‘Route Optimiser Challenge’ Participating customers will receive a free analysis and a report showing the miles, time, and CO2 saved over a one-month period.

Travel 52

Travel 2013 2018 Customer Relationship Management 52

Experience Matters

NOVEMBER 13, 2017

We just published a Temkin Group report 2017 Temkin Experience Ratings of Tech Vendors that rates the customer experience of 58 large tech vendors based on a survey of 800 IT decision makers from large North American firms. This is the sixth year of the ratings, here are links to the 2012, 2013, 2014, 2015, and 2016 ratings.

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2017 2012 2013 2014 91

Magellan Solutions

OCTOBER 26, 2023

Extensive Experience and Authority in the Industry For 18 years, Magellan Solutions has served clients worldwide by offering outstanding inbound call center services. Magellan Solutions is ISO 27001:2013 certified for information security management, ensuring the safety and security of clients’ data. Credibility and security?

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