Experience Investigators by 360Connext

NOVEMBER 16, 2018

What will happen in 2019? CCW’s latest report, 2019 Trends , highlighted many great trends, but one of them really caught my eye: “Reducing customer effort is the #1 CX Priority in 2018, and organizations believe customer feedback, agent training and digital engagement are the keys to achieving that objective. Which trends will matter?

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Customer Guru

DECEMBER 23, 2018

As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year. The post 19 Customer Experience resolutions for 2019 appeared first on Customer Guru. As we move ahead, customer experience will be the only differentiator between brands.

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Bold360

DECEMBER 19, 2018

So what can we expect for 2019? Here are my thoughts: 2019 and the rise of the AI-enabled personal assistant. 2019 will be the year we see AI move from a position of augmenting an experience to becoming a full-fledged assistant. 2019 will be the year that consumers stop compromising. appeared first on Bold360 Blog.

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Provide Support

APRIL 26, 2019

Though 2019 year will not become the year if AI in customer service, the impact of technology and customer demand on it cannot remain unnoticed. Published in Provide Support Blog , 2019. The post Top 3 Customer Service Trends for 2019 [Infographic] appeared first on Live Chat, Customer Service Blog | Provide Support.

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NetBase

APRIL 2, 2019

Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Fortunately, that’s precisely what 2019 Social Analytics and Artificial Intelligence Report breaks down for brands: Where AI began, and where it’s headed. Let’s take a peek. Simple Automation Can’t Cut It.

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One Millimeter Mindset

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. First, read and re-read this blog post. And how can I catalyze you to become more productive, profitable and purposeful throughout 2019? Bravely and profitably collaborate with me during 2019!

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ShepHyken

JUNE 28, 2019

The World Bank finds in its 2019 examination of the workforce that while technology is indeed changing how people work, it’s also creating new opportunities. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. And yet, a net gain in human jobs is also expected. Because of that word “current.”

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Forrester's Customer Insights

APRIL 17, 2019

To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.”

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MyCustomer

DECEMBER 2, 2019

Loyalty MyCustomer's 10 most popular blog posts of 2019.

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Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

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ShepHyken

JANUARY 18, 2019

Time to start planning for your 2019 customer experience initiatives. Customer Experience will be the primary focus for successful operations in 2019 but is that “unwavering commitment to better CX” controlled by smaller metrics that don’t have a big effect on the experience as a whole? It’s that time of year again.

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ShepHyken

MARCH 22, 2019

By the end of 2019, 2.7 The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. That same small business of 50 years ago can now attract new customers both locally and globally and can keep in touch with loyal customers through several channels.

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NICE inContact

FEBRUARY 14, 2019

The Interactions 2019 agenda is built with you in mind, so you can deliver the most exceptional customer experience directly to your customers. Make sure to get the most out of your visit by planning in advance with the Interactions 2019 Agenda Preview ! Register today for Interactions 2019 at the Early Bird rate of $1,395.

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Eptica

JANUARY 16, 2019

Date: Wednesday, January 16, 2019 Author: Olivier Njamfa - CEO & Co-Founder Why 2019 is all about trust for brands and consumers. Published on: January 16, 2019. Author: Olivier Njamfa - CEO & Co-Founder As we move into 2019, businesses are having to cope with unprecedented uncertainty. Share this page on: Tweet.

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ShepHyken

AUGUST 12, 2019

Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Thematic) This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. Still, there’s some sound wisdom in this way of thinking.

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Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Tribal Knowledge Base and blog workflow. Editor’s note: Part one can be found here. Khoros Communities.

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Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist. Please get in touch if you’d like to discuss any of the issues raised in this blog.

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Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Ocamm Razor’s blog.

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Bizagi

FEBRUARY 7, 2019

What’s your digital transformation strategy for 2019? By the end of 2019, Forrester predicts that 40% of enterprises will have automation centers and frameworks in place as they try to find the best way to structure their technology and workflows. Take a look at our blog on how Bizagi and RPA work together to complement each other.

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Eptica

DECEMBER 5, 2018

Date: Wednesday, December 5, 2018 Author: Olivier Njamfa - CEO & Co-Founder The importance of trust to customer experience in 2019. In a previous blog we looked at the skills the agent of the future will need – in this post Eptica’s CEO, Olivier Njamfa shares his thoughts about the customer of the future.

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Avaya

MARCH 19, 2019

This blog is authored by Phil Baumann & Hristiyana Ivanova at C3i Solutions. This blog was first published Jan 31, 2019 on the C3i Solutions blog. This blog was first published Jan 31, 2019 on the C3i Solutions blog. In 2019, social care will be the new connection to your customers.

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Thematic

AUGUST 7, 2019

This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. Calculating the ROI of CX: The Complete Guide 2019 Chapter 1: Introduction – ROI or Die! It includes a step-by-step guide to help you calculate the ROI of CX.

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InnerTrends

JANUARY 18, 2019

The world of analytics took a turn for the best last year, and 2019 looks even more promising. Till then, have a great 2019 and keep in touch! The post Which are the trends in analytics for 2019? appeared first on Customer Engagement Optimization - InnerTrends Blog. Stay tuned! You can subscribe here.

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2019 Customer Engagement Blog Article 67

SaleMove

SEPTEMBER 24, 2019

Glia’s CEO and Co-Founder, Dan Michaeli, took the stage at FinovateFall 2019 in New York City to demo our platform’s newest features and functions. Dan Michaeli, Co-Founder & CEO, presents Glia at Finovate Fall 2019. If you’re interested in seeing the full video of us at FinovateFall 2019, click here.

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ShepHyken

MAY 27, 2019

SeesionStack) In this blog post, I’ll focus only on the role customer support plays in a successful marketing strategy. The post 5 Top Customer Service Articles for the Week of May 27, 2019 appeared first on Shep Hyken. 3 Reasons Why Marketing and Support Teams Should Work Together by Valeriya. Follow on Twitter: @Hyken.

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SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. . Focus On Web Design.

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Daniel Group

DECEMBER 19, 2019

From our knowledge library and other sources, I’ve pulled some blogs and articles to help you identify some presents to choose from for your loyal customers. ” Next, is my blog, “ Don’t Take Loyal Customers for Granted.” ” Next, is my blog, “ Don’t Take Loyal Customers for Granted.”

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Daniel Group

DECEMBER 19, 2019

From our knowledge library and other sources, I’ve pulled some blogs and articles to help you identify some presents to choose from for your loyal customers. ” Next, is my blog, “ Don’t Take Loyal Customers for Granted.” ” Next, is my blog, “ Don’t Take Loyal Customers for Granted.”

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2019 2001 B2B 2015 52

SaleMove

SEPTEMBER 24, 2019

Glia’s CEO and Co-Founder, Dan Michaeli, took the stage at FinovateFall 2019 in New York City to demo our platform’s newest features and functions. The post Glia Wins Best of Show #7 at FinovateFall 2019 appeared first on Glia Blog | Digital Customer Service Explained. The demo was […].

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CX Accelerator

MAY 25, 2022

In 2012, she co-founded the blog, CustomerServiceLife.com. She was the 2019/2020 recipient of the CloudCherry CX Influencer Award and is an ICMI Top 25 Thought Leader. Back to CX Accelerator Blog JENNEY DEMPSEY , a Southern California native, obtained her BA in English from San Diego State University.

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Beyond the Arc

MARCH 18, 2019

The post Tech in 2019: Top digital trends for tomorrow’s customer experience appeared first on Blog @beyondthearc.com. At Beyond the Arc, our team is always tracking what’s next for customer experience. Here’s what we see coming around the bend this year… Be.

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Wootric

DECEMBER 21, 2018

If you missed any, here is your chance to get caught up and ready for a winning 2019: How to Choose the Best Net Promoter Score Software for your Business. To all the customer experience professionals who have read our blog and engaged with us this year, thank you for championing customers’ voices and experiences in your organizations.

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Net Promoter Score 2018 Blog Article 56

Daniel Group

JUNE 28, 2019

I explain on why Customer Experience is here to stay in my current blog after my resent visits and discussions with various clients in June. Aside from what I observed in the field, the following article, In 2019, Customer Experience will Matter More than Ever , provides insights into why it is becoming more critical.

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Beyond Philosophy

JANUARY 28, 2019

If you enjoyed this post, you might be interested in the following blogs and podcasts: Why Customer Experience is Dying (And What To Do About It). The post Five Ways to Keep Your CX Program Alive and Well in 2019 appeared first on. To listen in , please click here. Ignoring Customers’ Risk Aversion is Risky Business.

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2019 ROI Net Promoter Score Fashion 139

Daniel Group

NOVEMBER 12, 2019

In our recent blog, 5 Reasons to Make Thanksgiving a Habit , Doug Fowler, our COO, outlines the personal benefits of being grateful every day. In our blog, Unsung Heroes of the Customer Experience: the Back Office Staff , Doug Fowler, shares an experience that illustrates the impact back-office employees can have on your company’s CX.

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Beyond the Arc

MARCH 12, 2019

The post CX in 2019: Top customer experience trends to keep on your radar appeared first on Blog @beyondthearc.com.

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Daniel Group

SEPTEMBER 18, 2019

In a recent blog, “ Great Customer Services Does Create Referring Customers, ” I discuss how those customers that give you 9s and 10s are your best source of referrals. On the web, I found the blog, “ There is a Correlation between CX and Revenue Growth — and Here’s the Data to Back It Up.” Learn More.

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