ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Webinar 52

Webinar 2021 Chief Customer Officer B2B 52

SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. 10 Best Qualtrics Competitors and Alternatives of 2021. So, here are the 10 Best Qualtrics Competitors and Alternatives of 2021. After some research, we’ve listed out the top 10 Qualtrics International competitors and alternatives for 2021. The Merger!

2021 52

2021 Multi-Channel Touchpoint NPS 52

ShepHyken

DECEMBER 3, 2021

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Net Promoter Score (NPS) — Establishing baseline ratings and gathering key customer feedback .

Customer Experience 139

Customer Experience Net Promoter Score 2021 Transportation 139

Experience Investigators by 360Connext

JUNE 13, 2023

I’ve seen CX teams that are solely responsible for creating and deploying customer feedback mechanisms. Qualtrics XM Institute’s 2021 State of the XM Profession Report indicated that more than 40% of CX leaders spent time in strategy, customer service, marketing/PR, and operations. Yet traditional marketing goes up to the sale.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

SurveySparrow

DECEMBER 27, 2020

Let us look at some of the HR trends for 2021 and beyond that will impact the way we work: HR Trend #1. Come 2021, businesses will steer towards finding ways to use analytics for the betterment of the employees too. The leadership should show that they mean everything by following the mission and vision of the company always.

2021 92

2021 Leadership Presentation Employee Experience 92

TechSee

AUGUST 14, 2023

We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. She hosts a popular podcast called The Human Duct Tape Show, listed #1 on Inc.’s

2023 207

2023 Customer Service Contact Center Customer Centricity 207

SurveySparrow

SEPTEMBER 8, 2021

As it focuses on pretty much everything about the employees – how they feel about your company, the benefits offered, the vibe they’re getting, office culture, etiquette, and leadership qualities. Automated Feedback Process. They conduct surveys and don’t dive deep into the feedback gathered. That’s powerful. .

Employee Experience 59

Employee Experience 2021 Management Culture 59

TechSee

DECEMBER 16, 2021

In 2021, remote working has become a standard in customer service and will remain a mainstay in the future of call centers. What’s more, 84% of company leadership believes that AI is the key to achieving their growth objectives. Automation also cuts costs and drives consistency, speed, and scalability to business processes.

Call Center 124

Call Center 2022 Contact Center Multi-Channel 124

Qualtrics

DECEMBER 9, 2020

Learn how this new driver should influence your 2021 HR priorities. Get the report: Explore the trends shaping the employee experience in 2021. In 2021, we expect this desire for belonging to not only grow, but to completely reshape the employee experience. Read more: 2021 Employee Experience Trends Report. Download Now.

2021 47

2021 Engagement Employee Experience Connections 47

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Activists are still calling for a sale or another change in leadership following a bleak earnings report and a $750 million loan in May to improve cash flow. But nothing stays gold forever. The road ahead will not be easy.

Financial 98

Financial 2022 Leadership Apparel 98

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. Winners are to be announced on June 8-9.

2022 98

2022 Chief Customer Officer Leadership 2021 98

Qualtrics

FEBRUARY 2, 2021

Based on these predictions and trends, we’ve distilled five big bets for 2021: aspects of employee experience we expect HR to double down on this year. In 2021, HR will play a continued role in supporting diversity, equity, and inclusion (DEI) efforts, uplifting employees from underrepresented groups, and building out robust DEI strategies.

2021 26

2021 Employee Experience 2020 Feedback 26

Experience Investigators by 360Connext

AUGUST 19, 2020

Your outcomes have to relate back to your overall business and leadership goals . Depending on the feedback systems and metrics you have in place, a measurable version of this could be: Increase Promoters by 5%, as measured by our Net Promoter Score program. Remember those leadership goals we talked about? Measurable.

Customer Experience 265

Customer Experience Net Promoter Score Measurement NPS 265

Stella Connect

NOVEMBER 16, 2021

It would be an understatement if I said that 2021 has been a challenging year when it comes to employees – remote work , returning to the office, finding jobs, changing jobs, finding employees, ghosting, turnover, wages, raises, the Great Resignation, and on and on. She is also an official member of the Forbes Coaches Council.

2021 100

2021 Definition Culture Employee Experience 100

SurveySparrow

FEBRUARY 1, 2021

” Leadership is an underrated quality. This can be done with the help of proper leadership assessment tools. Even though the concept is pretty alienated in most organizations, regular assessments can improve the quality of the leadership and, thereby, steer the organization’s overall growth. They’re made.”

Leadership 52

Leadership 2021 Feedback Culture 52

Integrity Solutions

SEPTEMBER 2, 2022

It’s about being fed up with a lack of feedback, no sense of connection to the organization, and frustration with a lack of development opportunities. declined for the first time in decade between 2020 and 2021 and is continuing to slide this year. Now a new phrase has entered the mainstream: quiet quitting.

Management 112

Management Culture Leadership Engagement 112

Qualtrics

DECEMBER 22, 2020

As we move ahead, businesses will need to understand the trends that emerged in 2020 — and the impact those trends will have in reshaping the workforce in 2021. Taking action on feedback is critical — and how organizations will thrive in 2021. Employees have been tested in ways they’ve never faced and found new ways to engage.

Employee Experience 26

Employee Experience 2020 2021 Feedback 26

SurveySensum

DECEMBER 29, 2023

Patient Feedback Patient feedback serves as a beacon, providing invaluable insights that illuminate the path toward refining operational strategies within healthcare settings. Patient portals designed for feedback submission, appointment scheduling, and access to medical information offer unparalleled convenience and accessibility.

Insights 52

Insights Healthcare E-support Demo 52

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. How do you work to ensure there is an open feedback loop between your employees and leadership? . I work to relay this overall sentiment to leadership.

Customer Success 102

Customer Success Webinar Chief Customer Officer Leadership 102

Playvox

FEBRUARY 13, 2023

A 2021 Qualtrics study spanning 17 industries found that, on average, organizations risk losing 9.5% Beyond evaluation scores, it also focuses on coaching and includes processes to maintain the integrity of the feedback, like calibration. If they don’t get it, they’re likely to move on, costing your business money in the long run.

Contact Center 78

Contact Center Multi-Channel Customer Retention ROI 78

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Activists are still calling for a sale or another change in leadership following a bleak earnings report and a $750 million loan in May to improve cash flow. But nothing stays gold forever. The road ahead will not be easy.

Financial 52

Financial 2022 Leadership Apparel 52

TechSee

FEBRUARY 21, 2022

In the first ten months of 2021, AI startups worldwide raised more than $50 billion across more than 2,000 deals — surpassing 2020 levels by 55%. To derive the greatest value from the technology, leadership buy-in is necessary to ensure the technology is adopted and ties tightly with the core of the business’s strategies.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

Totango

FEBRUARY 22, 2021

Totango was recognized as the most trusted, easiest-to-use Customer Success solution, winning multiple awards and honors in 2020 including one of G2’s 2021 Best Software Award. What’s Next? At Totango, we are unequivocally focused on making customer success frictionless to set up, learn and implement.

Customer Success 62

Customer Success 2020 Hospitality 2003 62

Daniel Group

NOVEMBER 30, 2022

The most critical idea Marty presented was that Ohio Machinery creates conversations about its customers through its feedback process. Create a consistent feedback cadence to Executive Leadership. One of the most important things they have done is to tell powerful CX stories, mainly using their customers’ feedback.

2022 98

2022 NPS Net Promoter Score Presentation 98

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. Winners are to be announced on June 8-9.

2022 52

2022 Chief Customer Officer Leadership 2021 52

ChurnZero

DECEMBER 29, 2020

And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come). We launched our first Customer Success Leadership Study to help shed light on the current state of Customer Success and its influence within SaaS organization. Customer Success Around the Web.

2020 98

2020 Blog 2021 Chief Customer Officer 98

Natalie Petouhof

JUNE 1, 2022

So, ask yourself, “Do you know what it would take to be the next Einstein in business leadership?”). Remnants of four industrial revolutions legacy mindset linger in leadership. You don’t want to repeat that leadership mindset pattern. Empathy in Action is a registered trademark © 2021 All Rights Reserved. And employees?

Books 52

Books Employee Experience Leadership 2021 52

SurveyGizmo

MARCH 15, 2021

In an employee-centric organization, all employees are connected to their customers and prospects, as well as to their peers and leadership. You need to capture feedback on a regular basis. Building a culture where employees know they are free to provide feedback will foster employee-centricity.

Customer Centricity 90

Customer Centricity Net Promoter Score Culture Employee Experience 90

Beyond Philosophy

APRIL 9, 2021

There is a woman on LinkedIn that takes the time to give me regular feedback, to say that she agrees or disagrees or whatever else about the things I post here. Think about this from a leadership standpoint. 29 March 2021. < I feel connected to her as a result. Remember the number 150. Sources: Ro, Christine. 9 October 2019.

Management 156

Management Social Media Call Center Connections 156

ChurnZero

DECEMBER 18, 2020

Stay tuned: The full Customer Success Leadership Study report with more key findings and recommendations for Customer Success leaders will be available in the beginning of January 2021. I think that the trend I’m seeing is just a more conservative approach, especially in Q1 and Q2 of the calendar year for 2021.

Customer Success 87

Customer Success Chief Customer Officer 2021 Webinar 87

COPC

APRIL 20, 2020

In order to achieve certification, an organization must make a commitment to a consistent process employing industry best practices, while also sustaining improvement in the areas of leadership, people, processes and performance. Establish structured analysis and improvement processes based on customer feedback. About Sunshine.

Financial 53

Financial Insurance Telecommunications Consulting 53

Experience Investigators by 360Connext

OCTOBER 9, 2019

Leaders honestly believed that the collection of customer feedback WAS a customer experience program. ” implies that 2021 won’t be. They are constantly tweaking the ways they leverage customer feedback and seek out answers. Of course, it’s not just the business leadership that gets this language wrong.

Customer Experience 110

Customer Experience CEM Net Promoter Score Culture 110

Gainsight

JANUARY 26, 2022

In fact, according to a 2021 KeyBank Survey , th e median cost of attaining $1 of new logo revenue is $1.67 An alignment between Sales and CS allows for three things: A better feedback loop. 63 on upsells and cross-sells from existing customers. Additionally, the ROI from new logo is not seen for almost over a year. .

Sales 111

Sales Customer Success ROI Customer Centricity 111

Education Services Group

DECEMBER 28, 2021

After 2020, we all needed a bit of a reset in 2021. In 2022, we expect more CS organizations to get involved with VoC and utilize this customer feedback method as a key lever for transforming CX. What a year, what a year. Who knew Customer Success would make such an impact and grow so much these past 12 months?

2022 52

2022 Customer Success 2021 2020 52

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. Mary Poppen: Then to close loop it, take their feedback and say back to them: “Here’s what we’re doing based on your feedback.”. That’s how you do it.

2023 52

2023 Customer Success Chief Customer Officer 2022 52

Qualtrics

FEBRUARY 18, 2021

Cultivating a sense of belonging emerged as the strongest driver of employee engagement in the 2021 Employee Experience Trends report - replacing “confidence in senior leadership to make the right decisions for the company” from last year. Read more: Belonging: The new top driver of employee engagement in 2021.

Fashion 26

Fashion Brands E Commerce 2021 26

C Space

OCTOBER 8, 2021

BOSTON, October 8, 2021 – C Space, the global customer agency, has today announced Merck, McDonald’s, Logitech, ATB financial and Mars as the winners of The Better Why Awards. Merck maintained market leadership by co-creating and evaluating future oncology treatment scenarios.

Financial 69

Financial Banking Customer Centricity Workshop 69