Blueshift

JANUARY 5, 2023

2023 is the year SMS takes center stage in a marketer’s cross-channel marketing mix. In 2022, 70% of consumers opted in to receive texts from businesses, and 61% of consumers say they want the ability to text a business back. SMS is the most powerful channel that marketers have at their fingertips in 2023.

2023 52

2023 2024 Marketing 2022 52

InMoment XI

APRIL 18, 2023

Because she speaks to thousands of client-side professionals and many vendors, she gets an insider view of how the entire industry is structured, giving her a unique perspective on the CX market. For instance, the marketing team might focus on driving loyalty and retention. When and Where Is the 2023 Customer Show?

ROI 260

ROI 2023 Events Insurance 260

Lumoa

NOVEMBER 17, 2022

Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Using your customer’s name in marketing materials and customer support can build trust and forge a personal connection. . Data Collection.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

Think Customers

DECEMBER 16, 2022

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and businesses have clear priorities when it comes to elevating customer and employee experience. We polled business leaders on TTEC’s LinkedIn page, asking “What will be the biggest CX focus in 2023?”

2023 96

2023 Employee Experience Engagement Brands 96

BirdEye

FEBRUARY 15, 2024

With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation. Overall industry trends The landscape of online reviews witnessed notable growth and engagement in 2023, reflecting its increasing influence on consumer behavior.

2024 109

2024 Automotive 2023 Healthcare 109

BirdEye

DECEMBER 21, 2022

billion users by 2023. The app saw only 680,000 monthly downloads in 2022. You’ll need to create video content if you want to find success on social media in 2023. Short-form videos aren’t going anywhere, and with that in mind, marketers are using Stories as a new marketing tool. TikTok is projected to reach 1.8

Social Media 97

Social Media 2023 2022 2026 97

TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. ’s 9 Binge-Worthy Marketing Podcasts. An experienced strategist with excellent knowledge of business management, strategy, brand, and marketing. If you’re attending CPaaS Acceleration Summit 2023 in Amsterdam this September, Tom will be a speaker at the event!

2023 207

2023 Customer Service Contact Center Customer Centricity 207

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

2023 71

2023 Communication Contact Center Return on Investment 71

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. Some blog areas are limited to Khoros customers only.

2022 52

2022 Social Media 2023 Roadmap 52

Daniel Group

DECEMBER 15, 2022

We hope to make 2023 even better! Throughout 2023, we will continue to share what we learned in depth at the conference to help you continue to improve your program. The Daniel Group 2022 Client Conference Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.)

2022 52

2022 Loyalty 2023 Presentation 52

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. If you’re interested in introducing AI in customer service in 2023, read this complete guide for answers to the following: What is customer service automation?

2023 85

2023 Customer Service Healthcare Return on Investment 85

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

2023 59

2023 Customer Success Multi-Channel B2B 59

ShepHyken

DECEMBER 26, 2022

2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.

2022 65

2022 Article Loyalty Programs Customer Service 65

Optimove

JANUARY 3, 2023

Hello, 2023! 2022 has been a whirlwind of a year for both B2B and B2C brands out there. Here are some best practices for B2C brands to take their marketing to the next level this year. Here are some best practices for B2C brands to take their marketing to the next level this year. Let the countdown begin. #6

B2C 59

B2C Marketing 2023 Multi-Channel 59

Quadient

AUGUST 11, 2022

2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget. Thu, 08/11/2022 - 15:15. Many organizations are focusing on potential inflation, interest rates, and labor concerns as they build their plans for 2023. Gartner Market Guide: Helping you Re-evaluate Your CCM Tech Stack. Marissa Feigen.

2022 52

2022 Omnichannel Customer Journey Mapping 2023 52

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. Suggested Read : Top 10 SaaS Conferences of 2022. Some of the most significant CS events have been held in the year 2022 so far. Date: September 7-8, 2022. Location: Bespoke 845, Market Street, San Francisco.

2022 52

2022 Events Customer Success 2023 52

Optimove

OCTOBER 20, 2022

Another reason some consumers are cutting back is that they see the news reports with economists predicting an economic slowdown and job losses for 2023. consumers surveyed* (35%) responded that they will spend less in the 2022 holiday season than in 2021. Optimize marketing activities, and dial-up marketing focus on lifetime value.

Customer Relationships 98

Customer Relationships Consumers Marketing 2007 98

Optimove

AUGUST 31, 2023

In this post, we explore the correlation between consumer demands for personalization and relevancy in marketing from brands, along with the challenges marketers face in leveraging first and zero-party data to deliver marketing communications that establish a personal connection with consumers. However, challenges persist.

Marketing 52

Marketing 2023 Multi-Channel B2C 52

Gainsight

MAY 3, 2023

At Pulse 2023 , the largest conference in the Customer Success industry, we’re dedicating an entire track to unpacking Digital Customer Success (DCS): Digital Strategies to Help You Achieve More With Less. Agarwal is bringing AI into the chat at Pulse 2023. Get your tickets today to Pulse 2023. And we’re so excited!

2023 52

2023 Chief Customer Officer Customer Success 2022 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. In fact, according to a 2022 Deloitte survey, 82% of respondents believed that AI would help them improve job performance and lead to higher job satisfaction. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 109

Sales 2023 Demo Social Media 109

West Monroe

DECEMBER 15, 2022

This comes at a time when payers, providers, and life sciences companies are being asked to do more with less in the wake of workforce challenges, shifting market and regulatory pressures, and a potential economic downturn. 2023 Outlook: The Future of Healthcare & Life Sciences. Download our 2023 Outlook. 2-Minute Takedown.

Healthcare 52

Healthcare 2023 2022 Hospitality 52

Education Services Group

DECEMBER 13, 2022

Last year, the team at ESG made a few predictions about 2022 and how the Customer Success industry would evolve in the coming year. According to the 2022 Customer Success Leadership Study , 78.5% With all this in mind, I thought about what 2023 will bring, and I asked my colleagues for their thoughts as well.

2023 52

2023 Customer Success 2022 Sports 52

Comm100

DECEMBER 2, 2021

As we look ahead, 2022 promises, even more changes for the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services. In 2022, chatbots will become a driving factor in improving customer experience.

Financial 92

Financial 2022 Customer Experience Omnichannel 92

Gainsight

APRIL 12, 2023

There’s a lot to love about Amsterdam, including … Pulse Europe 2023. Pulse Europe 2023 Lands in Amsterdam Over the years, Pulse Europe has become more than EMEA’s premier conference for the customer success (CS) community. So why did we choose Amsterdam as our new home for Pulse Europe 2023? What’s Next for SaaS?

2023 52

2023 2022 Events Customer Success 52

Clarivate

FEBRUARY 27, 2024

When global trademark filing activity fell in 2022 , questions rose around what this signified. Would 2023 data show a second year of decline, indicating uncertain economic outlooks? Applicants from Poland filed more EUTM applications in 2023 than applicants from the UK. Or would filing activity recover?

2023 98

2023 2022 2024 Brands 98

ChurnZero

DECEMBER 7, 2023

Adoption Hero: Demandbase Driving adoption with targeted, data-driven engagement Demandbase , a leader in account-based marketing software, is typically purchased by marketing teams to inform and accelerate opportunities, with most of its users coming from sales roles. says Kevin.

2023 52

2023 Customer Success NPS 2022 52

Happy or Not

DECEMBER 21, 2022

In our 2022 kick-off blog post , we shared that our objective was to provide richer and deeper insights into the customer experience as well as further improve the capabilities to measure omnichannel customer experience. The post How the HappyOrNot solution delighted its customers in 2022 appeared first on HappyOrNot.

2022 69

2022 2023 Omnichannel Feedback 69

ShepHyken

JANUARY 2, 2023

CustomerThink) Change encourages adjustment, after all, and retailers had a lot to adjust to in 2022. Sprout Social) Building and maintaining your brand in a crowded market is no easy feat. According to Nielsen Media, as of 2022 there are over half a million brands globally. Here are six big ones. Follow on Twitter: @Hyken.

Article 65

Article 2023 E Commerce Customer Service 65

CSM Magazine

JANUARY 22, 2024

The SaaS customer service market is growing rapidly, as more businesses realize the benefits of using cloud-based platforms to improve their customer service. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15 from 2023 to 2030. from 2023 to 2030.

Customer Service 52

Customer Service 2023 E Commerce 2024 52

SurveySensum

JULY 24, 2023

According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. According to Statistia’s survey on Retail Technology , in 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030.

Retail 52

Retail 2023 Customer Experience E Commerce 52

Education Services Group

JANUARY 4, 2023

It’s no secret that 2022 was a little bumpy for business, yet we saw many Customer Success leaders meeting industry challenges head-on. While it’s hard to predict what will happen in 2023, we all still try to plan ahead as much as possible. We put together five top-notch New Year’s resolutions for Customer Success in 2023.

2023 52

2023 Customer Success 2022 Leadership 52

West Monroe

JANUARY 2, 2023

Listen to "Get More Out of Your Data in 2023" on Spreaker. I’m also involved in market-facing activities, like speaking, publishing, and teaching. 3, 2023 | Podcast | Be Digital. This is Digital, Episode 9: Get More Out of Your Data in 2023. 27, 2022 | Podcast | Be Digital. 20, 2022 | Podcast | Be Digital.

2023 52

2023 2022 Books Innovation 52

Optimove

AUGUST 1, 2023

From the World Cup in 2022, we learned that an average of 80% of all bets were placed via mobile – and when we look at live bets specifically, the average percentage of users placing their bets on mobile rises to a whopping 90%! Bottom line? But there are two types of real-time mobile campaigns to consider.

Engagement 96

Engagement Marketing Events Sports 96

Clarivate

DECEMBER 6, 2022

Here, these analysts highlight five under-the-radar integrated delivery networks that have taken innovative steps to expand their health ecosystems to offer more specialty services within their markets, with the aim of pushing value-based care to greater heights. ChristianaCare, Wilmington, Delaware. IDN status: Advanced.

2023 52

2023 Hospitality Healthcare 2022 52

Forrester's Customer Insights

SEPTEMBER 27, 2022

We made bold predictions for 2022. We weighed in on edge computing, CX, B2B marketing, cybersecurity, and more. Discover which predictions came true and which ones missed the mark as we prepare for Predictions 2023.

2022 46

2022 2023 B2B Marketing 46

Optimove

SEPTEMBER 5, 2023

January 14, 2023, saw the big boost is the number of Super Bowl Sunday bettors at 113% above average  Why It Matters  The Optimove 2023-2024 Report on NFL Wagering provides invaluable insights for sports betting sites to elevate engagement, foster loyalty, and promote responsible gambling practices. 61% engage in live bets. 

Sports 52

Sports 2023 2024 Engagement 52

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? In 2022, the average cost per click was $0.97.

2023 98

2023 Return on Investment Social Media Sales 98