InMoment XI
JANUARY 18, 2022
In the past few years, businesses have had to pivot countless times in order to adapt the experiences they provide customers, employees, and the greater market. But keeping up with quickly evolving employee and customer expectations is easier said than done. About the 2022 Experience Trends Report. A Word About COVID.
Stella Connect
DECEMBER 13, 2021
Customer service will once again be an integral part of your CX strategy in 2022, but what you did in the last year shouldn’t be exactly what you do in the year ahead. The strategy set forth for 2022 needs to be tailored to keep up with customer expectations. 5 Tips to Meet & Exceed Customer Expectations.
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InMoment XI
MAY 3, 2022
Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. Insurance customers are buying into a long-term relationship, which means building brand trust is extremely important to keep customer retention rates high.
Kustomer
SEPTEMBER 7, 2022
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss how to manage different types of customer expectations and service expectations during a global pandemic. Intro Voice: (00:04).
Retently
APRIL 6, 2022
To have a better CSAT overview in terms of score, we’ve decided to turn to customer data for more insights. Retently 2022 CSAT Benchmarks. What’s worse, if they’re already unhappy, a mandatory text field might make them even more upset with your brand. Pointers for an effective CSAT survey. Bottom line .
Think Customers
JANUARY 21, 2022
In response to these changes, consumer expectations are higher than ever—not just for merchandise but for convenience, personalized customer service, and an excellent customer experience. Every brand needs to decide how to [adapt their stores] in a way that’s unique to them,” Bradbury said.
Lithium
DECEMBER 6, 2022
Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. True story. Publishing.
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