2022 Brands Engagement Entertainment 
InMoment XI
JANUARY 18, 2022
The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. The ‘new’ world of experience: Understanding how brands across industries need to adapt the digital and in-store experience.
BirdEye
DECEMBER 8, 2022
If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. As of July 2022, TikTok has reached one billion monthly active users.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Strativity
MAY 25, 2023
Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. As delivery apps grow in popularity, they will remain a go-between for the customer and the brand, leading to margin erosion for restaurants.
ShepHyken
MARCH 28, 2022
The article’s author emphasizes the need for brands and people to bring a personal/real element into the customer experience. My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares several entertaining stories in his take on the “last mile” in retail. My Comment: As you may know, I love lists.
CSM Magazine
MAY 25, 2022
Leading global provider of customer experience (CX) and business solutions, Webhelp , has been chosen by The Sandbox , a leading decentralized gaming virtual world and a subsidiary of Animoca Brands , as a partner to help build community engagement both inside and outside the game environment.
CSM Magazine
SEPTEMBER 8, 2023
But as the industry matures, so does the challenge of keeping customers loyal and engaged. As of 2022, global e-commerce sales surpassed $5.7 In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement. It makes the experience fun, engaging, and, most importantly, rewarding.
CX University
FEBRUARY 1, 2023
Any feedback from customers should be treated with seriousness and care to improve programs, which in turn, should build stronger brand loyalty and happy customers who are eager to refer products or services to their network. They are satisfied with your brand, but not happy enough to be considered promoters.
Expert insights. Personalized for you.
493 
Let's personalize your content