BlueOcean

FEBRUARY 22, 2024

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Social Media NPS 260

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Create entertaining content that will resonate with your followers.

Social Media 98

Social Media Brands Entertainment Connections 98

SAP Customer Experience

APRIL 18, 2023

While customer engagement platforms like SAP Emarsys can be an obvious solution for a retail giant or an entertainment company, there can be unexpected benefits for smart customer relationship management for Utilities companies.

Entertainment 78

Entertainment Customer Relationship Management Brands Retail 78

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Kustomer

MARCH 23, 2022

In a crowded marketplace, where consumers are often bombarded with marketing claims made by brands, it can be difficult for them to know who to trust. What is a Brand Ambassador? A brand ambassador is someone who promotes your product or service in their interactions with other people via relevant communication channels.

Brands 98

Brands Social Media Reference Loyalty 98

Experience Investigators by 360Connext

FEBRUARY 25, 2020

Entertainment. You need to reach inside of people to engage them, and the better you customize your goods and services to them, then the more engaging that experience that you can create. They need to act in a way that engages the audience. So you need to direct them to create the drama that really gets people engaged.

Engagement 162

Engagement Books Entertainment Hospitality 162

NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Media & Entertainment Methodology. So who does it best?

Entertainment 46

Entertainment Social Media 2019 Sports 46

Experience Investigators by 360Connext

APRIL 30, 2015

Just because the customer is not happy in the current situation doesn’t mean they won’t be happy in any situation with your brand. Instead of being brand-obsessed and pointing out why the subscriber is making a mistake by unsubscribing, they respect her enough to know when her mind is made up. Letting customers call the shots.

Brands 266

Brands 2013 2014 Retail 266

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Well, that’s exactly why you need to focus on engaging with your customers regularly. Impacts of consistent engagement.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Media & Entertainment Methodology. So, who does it best?

Entertainment 40

Entertainment Social Media 2019 Sports 40

Strativity

MAY 25, 2023

As delivery apps grow in popularity, they will remain a go-between for the customer and the brand, leading to margin erosion for restaurants. To combat this, brands must de-emphasize reliance on these providers and take back their customer relationships. This can be achieved in six steps: 1. Sample new channels to reach new customers.

Brands 52

Brands Loyalty Programs E-support 2022 52

Optimove

NOVEMBER 15, 2022

With Gen Z’ers taking control of the type of content they want to receive and engage with, it’s never been more critical to ensure that the mobile campaigns you’re shipping are hitting the sweet spot of this burgeoning demographic. In short, brands have to be vocal about their values and principles all while backing them up with actions.

Engagement 59

Engagement Marketing Social Media Entertainment 59

C3Centricity

JULY 8, 2020

One that encourages current and potential customers to both see and engage with your content. We have gone from information to entertainment, from push to pull, and from “ours” to “theirs.” Checking a website is often the first step a customer makes when they are interested in a brand or manufacturer.

Engagement 83

Engagement Entertainment Customer Centricity Social Media 83

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement. It makes the experience fun, engaging, and, most importantly, rewarding. As of 2022, global e-commerce sales surpassed $5.7

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

SurveySparrow

DECEMBER 13, 2022

So you’ve set up an Instagram account and have already grown an audience, but you want to know how to get more followers and increase engagement. Strategy tip #3: Engage with other users. Engaging videos should work well, too. This is a great way to entertain existing followers and attract new ones.

Engagement 52

Engagement Entertainment Social Media Connections 52

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. You don’t need outgoing employees wearing loud Hawaiian shirts for a customer to experience your brand. In the past few months, I’ve been to several concerts. Two of them were Bob Dylan and Ringo Starr (of the Beatles). Both are talented beyond words.

Entertainment 82

Entertainment Workshop Customer Service Training Connections 82

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. Ask yourself what you wish to achieve: Is it brand awareness, lead generation, or establishing thought leadership? After the event, continue the conversation online to maintain engagement and set the stage for future events.

Events 95

Events Entertainment Transportation Workshop 95

BirdEye

JULY 10, 2023

Customers and brand ambassadors aren’t the only prospects out there who can support your business. From Instagram influencers to big-name industry leaders, partnering with like-minded brands can help you unlock valuable new opportunities. Table of contents Why do brand collaborations work?

Brands 52

Brands Fashion Social Media Retail 52

CSM Magazine

MAY 25, 2022

Leading global provider of customer experience (CX) and business solutions, Webhelp , has been chosen by The Sandbox , a leading decentralized gaming virtual world and a subsidiary of Animoca Brands , as a partner to help build community engagement both inside and outside the game environment.

Engagement 52

Engagement Entertainment Social Media 2022 52

NetBase

MAY 2, 2019

For brands, netnography – also known as audience segmenting – can bring you just as close to consumers. If “just as close” sounds like an exaggeration, you’ve just uncovered what you’re missing in your engagement efforts – which impact your ability to convert via social media. Here’s how. Look Below the Surface.

2019 71

2019 Engagement Entertainment Sports 71

QuestionPro Audience

JANUARY 3, 2017

In order to best accommodate travelers, airlines offer several additional services where travelers can upgrade their seats, access airline exclusive lounges, and purchase in-flight food and entertainment. Moreover, a variety of opportunities exist to engage with travelers. Select your respondents.

Airlines 60

Airlines Loyalty Brands Entertainment 60

CSM Magazine

APRIL 25, 2024

Standing out in a Crowded Market With thousands of options just a click away, differentiating your brand in a saturated market is increasingly difficult. The challenge lies not only in offering unique products or services but also in crafting a distinct brand identity.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

C Space

APRIL 9, 2020

The Brand Move Roundup – April 9, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Calling all sellers,” it said. Start making face masks.”

2020 52

2020 Brands Entertainment Banking 52

CSM Magazine

AUGUST 4, 2021

Inge De Bleecker, Vice President of CX at Applause reveals three ways brands can provide seamless and unforgettable user experiences across all platforms and devices. In particular, there are three best practices media brands should look to in order to deliver seamless and enjoyable experiences to captivated viewers across the globe.

Brands 52

Brands Entertainment Sports Multi-Channel 52

BirdEye

MARCH 15, 2024

That is why knowing the best time to post on YouTube is imperative to those aiming to maximize their reach and engagement. Posting in the evening can catch the attention of both students and professionals seeking entertainment. Weekends offer more flexibility in posting times, as viewers have more free time to engage with content.

Social Media 69

Social Media Entertainment Insurance Metrics 69

Oracle

SEPTEMBER 27, 2019

From market research and original data to visuals, brands use several tools to craft messages to consumers. But too many brands talk at consumers rather than connect with them. To avoid this fate, you can take an approach that makes your brand messaging much more compelling — storytelling. Several brands already do this well.

Engagement 63

Engagement Sports Multi-Channel Return on Investment 63

ReviewTrackers

MARCH 1, 2017

Automakers must now craft an engaging digital customer experience , throughout the entire customer journey, to stay relevant and competitive in today’s changing marketplace, according to professional service firm Ernst & Young. Ford is Creating an Engaging Experience. The Future of Automotive. The Future of Automotive.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

TechSee

AUGUST 7, 2018

Online retail has been revolutionized in recent years; creating ease for consumers while allowing retailers to track and influence the buying process, effectively reshaping how, where and when customers interact with their brand. Visual engagement accomplishes this goal through simplifying and personalizing the customer’s experience.

Sales 95

Sales E Commerce Engagement Retail 95

CSM Magazine

JANUARY 2, 2024

By consolidating data into comprehensive profiles, casinos can gain a holistic view of each high roller’s gaming history, preferences, and overall engagement. Identifying potential issues or trends helps casinos implement targeted strategies to retain and re-engage high rollers.

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Loyalty Programs 52

BirdEye

MAY 3, 2023

The right marketing channel: Allows you to reach diverse audiences Is ideal for promoting specific products and services Increases brand visibility Boosts audience engagement Builds online communities with loyal patrons for your brand Every marketing channel has its core demographics; businesses may need more than one to reach their target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Examples of metaverse virtual spaces where brands can engage customers include Voxels, Decentraland, Sorare, Roblox, and Fortnite.

Technology 59

Technology Tourism Travel 2030 59

CSM Magazine

APRIL 21, 2023

Here are some ways to engage your customers on social media to educate them. Develop a Customer Education Strategy A customer education strategy is the process of developing content that educates your customers about your product or brand. In addition to being educational, these videos are also entertaining and fun to watch.

Social Media 52

Social Media Engagement Entertainment Connections 52

West Monroe

FEBRUARY 13, 2024

Don shares his journey from finance to founding Satisfi Labs, emphasizing the role of AI in personalizing fan engagements and the future of digital consumerism in sports. The Premier League, Six Nations Rugby, Formula 1, and NASCAR all engaging with streaming services have further broken down geographical barriers.

Sports 98

Sports Tourism Entertainment Events 98

SurveySparrow

MARCH 19, 2024

There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Videos are naturally more engaging because people are visual. They’re more likely to trust a real-life customer than a brand selling itself.

Marketing 95

Marketing Social Media Demo B2B 95

Kitewheel

JANUARY 26, 2020

Retailers have been invested in customer engagement for some time now. In the retail world, engagement and positive experiences are necessary to keep consumers loyal. By applying some of the techniques below, you can make retail customers more engaged, more likely to stay loyal, and to spend more money at your business over time.

Retail 52

Retail Engagement Customer Journey Entertainment 52

LiveChat

JANUARY 23, 2020

I think about the brands behind them. All of them are associated with brands that carefully created them for you to think about in very specific ways. Those brands are the reasons why you choose one product over another. The way brands communicate with people has been continually changing over the last decade or so.

Brands 69

Brands 2008 Feedback Entertainment 69