InMoment XI
MAY 17, 2022
There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. Supportive Culture Connection to Customer Experience. They want to feel a bold, human connection to your brand. The 2022 Employee Landscape.
Experience Investigators by 360Connext
DECEMBER 14, 2021
And 2022 looks like it will be another twelve months of uncertainty. Communicate and support employees serving customers in bigger and more consistent ways. What do they need to know, hear and do to best communicate when things don’t go as planned? . Make 2022 the year you close the loop. But some things won’t change.
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Quadient
JULY 26, 2022
Choosing your Customer Communication Channels in 2022. Tue, 07/26/2022 - 16:40. Thirty years ago, customer communications were relatively straightforward. With so many channels available to communicate with your customers, how do you determine the right channel? What are Customer Communication Channels?
Quadient
JULY 26, 2022
Top 10 Customer Communication Management Best Practices in 2022. Tue, 07/26/2022 - 16:55. When it comes to customer experience (CX) strategy, customer communications are one of the most critical components of the customer journey. Your customer communications are equally important. j.shah-thiel. Introduction.
Speaker: Rana Gujral, CEO at Behavioral Signals
This means you can’t afford to put your customers on hold for long or deliver poor communication. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. 4th Edition State of the Connected Customer But are your contact center practices able to grow with a customer’s experience?
Comm100
MARCH 20, 2024
In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust. You can read the full story here.
InMoment XI
FEBRUARY 9, 2024
They expect brands to understand them in turn, and then use those insights to deliver ultra personalized experiences, communications, and offers. Automotive brands must ensure consumers have seamless, connected, and personalized experiences across all channels they use. State of the Connected Customer Sixth Edition. ( [link] ).
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