2022 Communication Connections Employee Experience 
InMoment XI
MAY 31, 2022
We know that everyone is sick of talking about COVID, but the pandemic has had far-reaching effects on customer experience (CX) and employee experience (EX) that will persist long after the virus is finally contained. Why has this become so much more common, and how has that problem changed employee experience?
InMoment XI
MAY 17, 2022
There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. What Do Employees Want from Their Employers? Supportive Culture Connection to Customer Experience. The 2022 Employee Landscape.
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ShepHyken
DECEMBER 23, 2022
This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Predictable. Our prediction? Top 5 UC Predictions for 2023.
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Employee Experience.
Experience Investigators by 360Connext
FEBRUARY 1, 2022
This manifests as not getting the resources, people, technology and tools they need to help actually deliver better experiences. Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022.
Playvox
JANUARY 13, 2022
Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Cloud contact center teams can quickly connect with clients on platforms such as WhatsApp and Facebook Messenger. are long gone.
BlueOcean
DECEMBER 13, 2022
According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers.
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