AI in Customer Experience 2022: Predictions
Interactions
JANUARY 6, 2022
Although 2022 seems to be ushering in similar uncertainties as 2021, we know one thing for sure. At Interactions, we have been working in AI in CX for nearly two decades and have witnessed this firsthand as business goals and consumer habits change. Mike Iacobucci, Interactions CEO. A consistent experience trumps channel choice.
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