BirdEye

JULY 24, 2023

How to conduct customer feedback analysis? Where to collect data for customer feedback analysis? Analyzing customer feedback Why is analyzing customer feedback difficult? All businesses receive feedback from their customers in the form of messages. That’s the essence of customer feedback analysis.

2023 98

2023 Feedback Social Media Net Promoter Score 98

Comm100

FEBRUARY 6, 2023

This is why it’s so important for financial institutions to know the trends and expectations their existing and potential customers have regarding the customer experience. In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023.

Financial 82

Financial 2023 Blog Customer Experience 82

Optimove

SEPTEMBER 29, 2023

Optimove customers, via the Gartner Peer Insights platform, cite its user-friendly interface and UX/UI that help easily identify opportunities and issues.

2023 78

2023 Marketing ROI Download 78

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s an opportunity that your company can capitalize on today.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

ShepHyken

SEPTEMBER 4, 2023

For companies aspiring to enhance their customer service, the hotel industry offers valuable insights and strategies that can be adopted across various sectors. You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers.

Article 67

Article Customer Service Hospitality Hotels 67

ShepHyken

SEPTEMBER 10, 2023

.” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. My Comment: This brief article includes the three technologies that will positively impact businesses and create a better customer experience.

Article 80

Article 2023 2028 Customer Service 80

CSM Magazine

DECEMBER 15, 2022

If you can enable, empower, and engage your agents, you provide better interactions, which leads to higher customer retention. Now is a good time to pause and reflect on support center activity and trends by refining what we have learned and building on experiences to make agents, processes, and operations the best they can be in 2023.

Contact Center 52

Contact Center 2023 Loyalty Social Media 52

SurveySparrow

FEBRUARY 22, 2023

12 Absolute Top Qualaroo Alternatives For 2023 Time to let the cat out of the bag here. Here are the 12 Qualaroo alternatives worth trying in 2023: SurveySparrow Parlor.io SurveySparrow At SurveySparrow, we aim to refine customer experiences in any way we can.

2023 52

2023 Feedback ROI Customer Satisfaction 52

ShepHyken

AUGUST 6, 2023

My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles. We kick off with an article that features a number of experts sharing their insights on how to spot and proactively manage problems, complaints, and anything the customer considers a “pain point.”

Article 62

Article 2023 Customer Service Magazine 62

BirdEye

SEPTEMBER 13, 2023

How to write the right testimonial questions How to ask for testimonials 30 testimonial questions to ask your customers in 2023 FAQs about testimonial questions Collect social proof with Birdeye What are testimonial questions? If customers say they would purchase your product again, this bodes well for customer retention.

2023 57

2023 Brands Feedback Financial 57

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. They empower you to gather, analyze, and act upon the insights your B2B service clients provide. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. 5) Let’s now dive into each tool.

B2B 52

B2B 2023 Feedback NPS 52

BirdEye

AUGUST 22, 2023

Surveys are essential to understanding customer requirements, sentiment, and pain points and discovering new opportunities. This blog post explores product surveys and equips you with the top product survey questions to use in 2023. Better your Business with Customer Feedback Want to see the impact of Birdeye on your business?

2023 52

2023 Net Promoter Score User Experience Customer Satisfaction 52

BirdEye

APRIL 7, 2023

Let’s look at some of the most critical marketing KPIs you must track in 2023. Cost per lead Cost per lead is an important marketing KPI to monitor in 2023. Customer retention rate As much acquisition is important, retention is cheaper and more substantial in the long term. So what should you look out for?

2023 52

2023 Marketing Social Media Return on Investment 52

SurveySensum

OCTOBER 23, 2023

Quick Overview of Top 7 GetFeedback Alternatives in 2023 7 Best GetFeedback Alternatives for You SurveySensum Qualtrics Medallia AskNicely Birdeye SurveySparrow Nicereply Conclusion Why Look For GetFeedback Alternative? The tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention).

2023 52

2023 NPS Multi-Channel Feedback 52

SurveySensum

SEPTEMBER 11, 2023

How well is your SaaS product performing, especially in terms of SaaS customer retention ? With that in mind, after working with different companies in this industry, we have compiled a list of 13 key SaaS KPIs and metrics of 2023 that you need to start tracking to measure your success. Let’s begin!

Metrics 52

Metrics 2023 Net Promoter Score Measurement 52

Education Services Group

DECEMBER 13, 2022

Less than half of CS organizations have access to the tools they need to deliver actionable insights and increase business efficiency. On the bright side, Customer Success Operations is expanding, with 59.5% With all this in mind, I thought about what 2023 will bring, and I asked my colleagues for their thoughts as well.

2023 52

2023 Customer Success 2022 Sports 52

BirdEye

MARCH 24, 2023

Development activities can create opportunities for the sales team, and the sales team can provide valuable insights that inform development strategies. Answering their questions earns their trust, introduces them to your brand, and leads to more market insight for you. While both have different goals, they are often closely aligned.

2023 98

2023 Return on Investment Social Media Sales 98

Optimove

OCTOBER 5, 2023

Many were uncovered in our 2023 Marketer’s survey that are below.  Others originate from our 2023 Marketing Fatigue survey. This is followed with six solutions to consider keeping customers loyal and not scare them away. In contrast, only 13% have opted to invest over half of their budget in customer retention.

Marketing 119

Marketing 2023 Consumers Loyalty 119

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. Based on the results of our latest survey of European companies, it is clear that the field of Customer Success (CS) is all grown up—and strategic.

2023 52

2023 Customer Success Net Promoter Score NPS 52

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. Based on the results of our latest survey of European companies, it is clear that the field of Customer Success (CS) is all grown up—and strategic.

2023 52

2023 Customer Success Net Promoter Score NPS 52

Education Services Group

JANUARY 4, 2023

It’s no secret that 2022 was a little bumpy for business, yet we saw many Customer Success leaders meeting industry challenges head-on. While it’s hard to predict what will happen in 2023, we all still try to plan ahead as much as possible. We put together five top-notch New Year’s resolutions for Customer Success in 2023.

2023 52

2023 Customer Success 2022 Leadership 52

SurveySparrow

MARCH 29, 2023

How does an ecommerce customer journey map help? The business will be able to understand the pain points of the customers and find insights that will help fix them. So you should find where your customers are coming from , how they landed on your website, what landing pages they spend most of their time on, etc.

Customer Journey 52

Customer Journey 2023 Customer Journey Mapping Touchpoint 52

Optimove

AUGUST 31, 2023

Notably, over 70% of consumers place value on personalization when shopping online, as evidenced by findings from our February 2023 Marketing Fatigue Survey and our July 2023 Holiday Shopping Survey. The lack of insights from these data sources is akin to a compass-less journey.

Marketing 52

Marketing 2023 Multi-Channel B2C 52

CX University

MARCH 18, 2024

By analyzing this wealth of data using sophisticated algorithms, businesses can gain deep insights into individual customer preferences, behaviors, and intent. This allows them to create highly targeted and relevant experiences that resonate with customers on a personal level. Customer Retention. 2023, March 19).

Customer Experience 52

Customer Experience Retail 2023 2022 52

SurveySensum

NOVEMBER 7, 2023

This will reduce your customer effort in the onboarding process and improve their experience. It should offer insights into the app’s key features and benefits. For example, Swiggy’s in-app chat support provides 24*7 responsive customer support. This is where customer feedback comes in.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52

Interactions

MARCH 2, 2023

He predicts that in 2023, consumers will push enterprises to offer a credible voice-based service option. Sometimes a customer just needs to speak to someone,” he says. Improving customer loyalty is also one reason a Dutch supermarket chain created a “ chat checkout lane ” for lonely senior adults who want to chat.)

Airlines 62

Airlines 2023 Call Center Loyalty 62

ShepHyken

FEBRUARY 26, 2023

Customer Retention Strategies for Driving Loyalty in Uncertain Times by Rich Hein (CMSWire) One thing all businesses can bank on in the future is that things will be more uncertain and unpredictable than ever before. Here you will be reminded of eight common-sense ideas to help you and your team deliver a better service experience.

Article 62

Article Customer Service 2023 Call Center 62

West Monroe

APRIL 28, 2024

There has been a steady decline in net dollar retention rates for subscription software providers over the last couple of years. Industrywide, the median net retention rate declined to 111% in Q4 2023. This can hinder proactive decision-making and targeted interventions aimed at enhancing retention.

Customer Retention 52

Customer Retention 2023 Roadmap Sales 52

Daniel Group

AUGUST 1, 2023

Welcome to Success Strategies | August 2023 Are Your CX Improvement Efforts Measurable? When starting a CX program, it is easy to identify business outcomes but more challenging to, for example, measure customer retention after embarking on a Customer Experience initiative.

Measurement 52

Measurement 2005 NPS B2B 52

Totango

SEPTEMBER 22, 2023

Retention increases when customers get results, leading to increased purchasing and ultimately boosting enterprise revenue growth. CS, more than any other function, is positioned to be the driver of customer results and customer retention to fuel growth.

Multi-Channel 114

Multi-Channel 2023 Customer Success Omnichannel 114

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. I’m often asked to define customer centricity.

2024 67

2024 Article Customer Service Contact Center 67

ClearAction

APRIL 13, 2023

The gap between what’s promised and what’s received, as seen by customers, is your brand integrity gap. CMOs set expectations for customer acquisition and CCOs assure expectations are delivered for customer retention. Step-up and share CX insights with them in timely, actionable, collaborative ways.

Brands 62

Brands Chief Customer Officer Loyalty Programs 2023 62

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%.

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

Lumoa

MARCH 12, 2023

Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business. Actionable insights and learnings that help your business grow. The result?

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

2023 52

2023 NPS Feedback Metrics 52

Optimove

MAY 30, 2023

Our May 2023 survey of marketers shows that for the second year in a row, respondents continue to allocate more of their budget for acquisition marketing versus retention marketing, despite consumer spending uncertainty, and that new customer acquisition can cost  five times  more than retaining an existing one.

B2C 93

B2C 2023 Multi-Channel Marketing 93

BirdEye

OCTOBER 12, 2023

Your response to negative customer feedback sways potential customers more than the review itself. Understanding the psychology behind negative customer reviews Negative feedback can be a blow to your customer retention efforts. And you should make every effort to get to the bottom of why customers are unhappy.

2023 57

2023 Feedback Consumers Demo 57