Eptica

OCTOBER 13, 2023

Date: Friday, October 13, 2023 Author: Pauline Ashenden - Demand Generation Manager Improve the agent experience with the right technology Published on: October 13, 2023 Author: Pauline Ashenden - Demand Generation Manager Not only is improving the agent experience in the contact centre good for agents, it’s also good for business.

Technology 62

Technology 2023 Blog Article 62

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. Cloud technology optimizes operations and enhances flexibility.

2023 94

2023 Healthcare Innovation Technology 94

Upstream Works

DECEMBER 20, 2022

In 2023, it will become table stakes. Unlike legacy technologies that are fully-formed when deployed, AI-based applications are iterative – they get better the more you use them. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now.

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2023 Virtual Agent Contact Center Customer Experience 78

Lumoa

SEPTEMBER 30, 2022

This includes an ever-changing landscape, increasing competition, and new technologies, among many other variables. . Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Now, banks are not only expected to provide immediate assistance but also to adopt real-time payment technologies.

Banking 94

Banking 2023 Customer Experience Financial 94

TechSee

NOVEMBER 7, 2023

Additionally, they wanted to leverage technology that would help avoid unnecessary truck rolls. Hotpoint partnered with leading computer vision technology company, TechSee to introduce a live video and augmented reality platform, turning their call center into an interactive customer care support team. .”

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2023 Customer Experience Call Center Innovation 124

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM).

2023 70

2023 Communication Contact Center Return on Investment 70

Lumoa

NOVEMBER 7, 2022

Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. 7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 Fortunately, technology is keeping up with these demands.

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2023 Customer Experience Competitive Advantage 2021 83

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

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2023 Customer Service Customer Service Representative Customer Care 61

Gainsight

NOVEMBER 16, 2023

That’s a wrap on Pulse Europe 2023 at Passenger Terminal Amsterdam. As the sun sets on the city of bicycles, the Pulse community reflects on the power of technology to help us all have more time for what matters most: each other. Without further ado, let’s dig into five of our top takeaways from Pusle Europe 2023.

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2023 Touchpoint Customer Success Technology 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. AI in sales is the process of using Artificial Intelligence technology to assist your sales team in each stage of the sales cycle. Table of contents What is AI in sales? Why do we need AI in sales? Why do we need AI in sales?

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Sales 2023 Demo Social Media 110

Helpware

NOVEMBER 15, 2022

With the advent of cutting-edge technologies, call center outsourcing companies in USA and other locations around the globe can now provide a much higher level of customer service to the joy of satisfied customers. New methods of managing contact center operations have made it possible to save money and improve efficiency.

Contact Center 52

Contact Center 2023 2027 Technology 52

BirdEye

MAY 26, 2023

Important HIPAA compliant scheduling software guidelines Data encryption HIPAA guidelines require that scheduling software tools must provide data encryption protocols to acceptable National Institute of Standards and Technology (NIST) measures, particularly when PHI moves beyond the organization’s internal firewall servers.

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2023 Healthcare Insurance Government 98

Lithium

SEPTEMBER 5, 2023

Care Manage View: Engagement Status filters and Needs Attention column With this release, we have a new personalized Manage View column- Needs Attention in My View. CMX Summit, Oct 4th-5th Khoros will be at the biggest community industry conference of the year, CMX Summit 2023, in San Fransisco on October 4-5!

2023 52

2023 Webinar Metrics Social Media 52

Lithium

JUNE 6, 2023

Kudos Awards 2023 Is your brand using Khoros technology to deliver world-class digital customer experiences with strategies and results that others can learn from? Available On-demand Leveraging Smart Views: Advanced Product Webinar Smart Views are advanced filters that Care users can leverage in Agent, Manage, and Analytics.

2023 52

2023 Webinar Events Metrics 52

West Monroe

JULY 30, 2023

In our 2023 Outlook: The Future of the Banking Industry , we anticipated murky waters and a rising need for the use of digital solutions to better evaluate profitability, identify key customer touchpoints, and work to prevent deposit outflows and overconcentration. Turn to spend management as a source for innovation funding.

Banking 52

Banking 2023 Multi-Channel Financial 52

Lithium

JULY 5, 2023

Learn more about how Khoros is working to build modern experiences to enable you to quickly tap into future trends in technology. Exploring AI Use Cases in Khoros Communities It is an exciting time for online communities, and we are just at the beginning of exploring how AI technology will impact how we work in communities.

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2023 Webinar Events Definition 52

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

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2023 Customer Service Omnichannel 2025 82

SurveySparrow

JULY 23, 2023

But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. Various factors, including technological advancements, changes in consumer expectations, and broader societal changes, can drive these trends.

2023 52

2023 Customer Experience Omnichannel Loyalty Programs 52

Lithium

MARCH 7, 2023

TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. How can community managers view a list of recent Accepted Solutions, @SamsungJustin asks? Read the report now and learn how to leverage this year's top trends to your advantage.

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2023 Omnichannel Webinar Social Media 52

Gainsight

MAY 3, 2023

At Pulse 2023 , the largest conference in the Customer Success industry, we’re dedicating an entire track to unpacking Digital Customer Success (DCS): Digital Strategies to Help You Achieve More With Less. Agarwal is bringing AI into the chat at Pulse 2023. While DCS technology is powerful, implementing it is simple.

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2023 Chief Customer Officer Customer Success 2022 52

CSM Magazine

APRIL 25, 2023

Now in its 20 th year ContactBabel’s 2023 UK Contact Centre DMG highlighted the highest ever average speed to answer and call abandonment rates. It is great for businesses that want to take card payments but don’t want to manage PCI DSS compliance internally. What’s next? Rob Crutchington is Director of Encoded.

2023 52

2023 E Commerce Return on Investment ROI 52

BirdEye

SEPTEMBER 1, 2023

He is an expert in AI and natural language and holds patents in personalization technology. With a passion for technological innovation, Boyd continues to be a driving force in the AI landscape, inspiring audiences with his insights into the transformative potential of AI. Uday Ghatikar is the Field CTO of Google Cloud.

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2023 Multi-Channel Books Events 105

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. It’s also more urgent than ever that banks find ways to meet these needs efficiently and in ways that manage risk. 2-Minute Takedown.

Banking 52

Banking 2023 Financial ROI 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Continuously evolving technology trends can also cause transformation to stray from “the plan.”

ROI 52

ROI Technology Return on Investment 2030 52

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

2023 59

2023 Customer Success Multi-Channel B2B 59

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. If you’re interested in introducing AI in customer service in 2023, read this complete guide for answers to the following: What is customer service automation? What is the state of automated customer service in 2023? The state of automated customer service in 2023.

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2023 Customer Service Healthcare Return on Investment 81

BirdEye

SEPTEMBER 11, 2023

While processing vast data is challenging, leveraging Artificial Intelligence (AI) for customer feedback management can be a significant advantage. This blog post explores how Artificial Intelligence (AI) can make a difference in customer feedback management for your business. Why must businesses use AI in customer feedback management?

Feedback 58

Feedback 2023 Management Social Media 58

CSM Magazine

DECEMBER 15, 2022

Now is a good time to pause and reflect on support center activity and trends by refining what we have learned and building on experiences to make agents, processes, and operations the best they can be in 2023. We recommend companies implement technology and automation in their support centers. for school pick-up.).

Contact Center 52

Contact Center 2023 Loyalty Social Media 52

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. NetSuite 2023 Release 1 helps across the board. 2023 Release 1 has you covered.

2023 52

2023 Financial Competitive Advantage Consulting 52

ShepHyken

SEPTEMBER 10, 2023

Managing the positive impact of a viral moment is key to getting those new customers to come back. My Comment: This brief article includes the three technologies that will positively impact businesses and create a better customer experience. How to Make Loyalty a New Business Line for your Brand? The future is happening today!)

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Article 2023 2028 Customer Service 80

Eptica

NOVEMBER 3, 2023

Date: Friday, November 3, 2023 Author: Pauline Ashenden - Demand Generation Manager 6 attributes to look for in your CCaaS provider Published on: November 03, 2023 Author: Pauline Ashenden - Demand Generation Manager Not all CCaaS solutions, or vendors, are the same.

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2023 Article Interaction Customer Engagement 101

Gainsight

NOVEMBER 16, 2023

Through its leading automation technology, SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done—for the better. The post Announcing the 2023 Pulse Europe GameChanger Award Winners! Want more inspiration?

2023 52

2023 Telecommunications Contact Center Innovation 52

SurveySensum

JULY 24, 2023

And to deliver that brands are diving deep into customer feedback and advanced technologies and are focusing on creating personalized experiences, targeted promotions, and even mind-blowing VR and AR shopping experiences. Retailers are jazzing up their fitting rooms with cutting-edge technologies. But wait, there’s more!

Retail 52

Retail 2023 Customer Experience E Commerce 52

Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). What’s Next: Digital Customer Success The theme of Pulse 2023 is What’s Next? But at this moment, our industry is at a crossroads.

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2023 Customer Success Webinar 2022 52

BirdEye

APRIL 19, 2023

Best small business ideas for 2023 Now that you have an idea of how to start a small business, it’s time for the fun part, figuring out what business to start. If you are well versed in several industries like finance, healthcare, and technology, you may find several opportunities and make a full-time salary. Do you have a CPA?

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2023 Social Media Consulting Events 97

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time! If you aren’t yet a customer, sign up for your demo to get started today!

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2023 Customer Journey Mapping Customer Journey Customer Success 101

West Monroe

FEBRUARY 18, 2024

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth.

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Consumers Technology Banking Financial 52