InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. What Are the Benefits of Contact Center Optimization? Here are some of the key benefits of optimizing your contact center: 1.

Contact Center 260

Contact Center Multi-Channel Social Media Competitive Advantage 260

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. Why automate social sharing of reviews? Why automate social sharing of reviews?

Social Media 110

Social Media Brands Multi-Channel Demo 110

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Get started for free WATCH DEMO Benefits of online reputation management for restaurants There are several key benefits to online reputation management for restaurants. See how Birdeye can help.

Management 108

Management Social Media 2007 Reference 108

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 58

Social Media Sales Advertising Connections 58

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 109

Travel Marketing Social Media Hotels 109

Experience Investigators by 360Connext

NOVEMBER 7, 2023

Studies show it can cost 5 to 25 times more to acquire a new customer than retain one. The answer and best strategies are backed by science and decades of social behavior. That’s certainly a benefit of customer loyalty, but there are deeper forces at work. Customers expect (and deserve!) Is your product easy to use and navigate?

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level.

Social Media 58

Social Media Multi-Channel Insights Brands 58

C3Centricity

APRIL 23, 2024

As we all know and, unfortunately, have probably also experienced, every dollar in our marketing expenditure must be justified, and we have to prove our marketing ROI or risk budget cuts! Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5%

ROI 90

ROI E Commerce Marketing Social Media 90

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

Social Media 98

Social Media E Commerce Advertising 2025 98

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. There is heavy competition among brands on social media. Table of contents Why is social media marketing important?

Social Media 105

Social Media Measurement Brands Leadership 105

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

Magellan Solutions

MARCH 19, 2024

With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. About 60% of social media users want more control over the posts they see on their feeds. What is Social Media Content Moderation?

Social Media 52

Social Media Marketing Advertising Brands 52

CSM Magazine

MAY 10, 2024

Offer multiple channels for support—such as chat, email, phone, and social media—to cater to customer preferences. Webinars, step-by-step articles, and vibrant user groups not only bring people together but also ensure they’re squeezing every benefit from your product or service.

Social Media 52

Social Media Magazine Webinar Touchpoint 52

BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Table of contents When is the best time to post on social media in general? Try A/B testing.

Social Media 98

Social Media B2C Healthcare B2B 98

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Marketing 98

Marketing Social Media Advertising ROI 98

Lumoa

DECEMBER 19, 2023

Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software. Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Emotion detection.

Social Media 83

Social Media Feedback Banking Automotive 83

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. And that’s even more true in a market that experiences rapid growth and constant change. Table of contents What is a social media profile?

Social Media 52

Social Media Entertainment Multi-Channel 2023 52

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. A strong local presence means easy yet powerful word-of-mouth marketing , positioning you as the most trusted brand. Looking for a quick and actionable answer on leveraging local social media marketing? Run targeted ads 5.

Social Media 58

Social Media Marketing Events Advertising 58

BirdEye

AUGUST 15, 2022

So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. With a solid online marketing strategy, you’ll be better able to connect with potential customers in your area and generate more leads for your business , no matter its size. Manage your reviews 5.

Marketing 98

Marketing Social Media Competitive Advantage Events 98

BirdEye

JUNE 21, 2023

The benefits of adding an administrator to Facebook How to add an admin to your Facebook page How to add an admin to your Facebook page on mobile How to remove an admin Hiring an administrator for Facebook FAQs about how to add an admin to a Facebook page Manage social media effortlessly in one dashboard What does your Facebook admin do?

Social Media 98

Social Media Management Engagement Download 98

BirdEye

AUGUST 7, 2023

There used to be a quick answer to “What is auto repair marketing?” Below, we delve deeper into 13 auto repair marketing strategies to boost your business. Table of contents What is auto repair marketing? Table of contents What is auto repair marketing? Why is marketing for the auto repair business important?

Sales 52

Sales Marketing Social Media Loyalty Programs 52

BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. TikTok is becoming more than just a social platform. Social audio is somewhere in the middle.

Social Media 97

Social Media 2023 2022 2026 97

BirdEye

OCTOBER 19, 2023

With viral TikTok videos and review sites shaping diner decisions, relying solely on traditional marketing tactics like flyers won’t cut it anymore. Restaurants need to leverage digital marketing strategies to stand out. Looking for a quick answer what are 11 strategies to do digital marketing for restaurants?

Marketing 63

Marketing Social Media Multi-Channel Loyalty Programs 63

BirdEye

FEBRUARY 14, 2023

That’s why working with online reputation management consultants is essential for businesses to stay competitive in today’s market. 6 Top benefits of having an online reputation management consultant 1. Keeps track of consumer sentiment 5. Before we discuss the benefits, let’s first take a look at what it means.

Consulting 97

Consulting Management Social Media Multi-Channel 97

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Entertainment Connections 98

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. Difference between insightful and non-insightful data Customer feedback analysis methods Benefits of effective feedback analysis What is the difference between customer and user feedback analysis?

2023 98

2023 Feedback Social Media Net Promoter Score 98

BirdEye

NOVEMBER 16, 2023

In the competitive lawn care and landscaping industry, effective marketing is not a choice but an absolute necessity. The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. How to develop a lawn care marketing strategy?

Marketing 63

Marketing Social Media Advertising User Experience 63

BirdEye

SEPTEMBER 14, 2023

Small businesses adopt AI for automating tedious work, analyzing consumer data, improving customer experiences, optimizing marketing efforts, and more. Small businesses adopt AI for automating tedious work, analyzing consumer data, improving customer experiences, optimizing marketing efforts, and more.

Financial 110

Financial Social Media Consumers Insights 110

BirdEye

OCTOBER 11, 2023

And that is why it is time to understand the factors contributing to customer experience in the insurance industry. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. Zendesk reports that 50% of consumers will switch to a competitor after one bad experience.

Insurance 110

Insurance Customer Experience Social Media Omnichannel 110

ShepHyken

MAY 31, 2021

5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. (Ad

Article 130

Article E Commerce 2021 Customer Service 130

CSM Magazine

APRIL 11, 2024

Here are some critical steps to consider: Market Trends : Understand the current trends in the real estate market to gauge pricing and demand. Research Comparable Properties : Be aware of other options available in the market. Identify Deal Breakers: Know what terms are non-negotiable for you.

Social Media 52

Social Media Document Transportation Communication 52

BirdEye

MAY 1, 2023

The importance of customer reviews Reviews from customers play a crucial role in establishing social proof. The importance of customer reviews Reviews from customers play a crucial role in establishing social proof. Social proof can tip the balance for customers uncertain about making a purchase.

Social Media 97

Social Media Feedback Advertising Customers 97

Retently

JUNE 28, 2022

A good Net Promoter Score can fuel your business growth, generate word-of-mouth referrals from Promoters and help you bring in more business without spending as much on traditional advertising or inbound marketing. Ask customers to spread their love on social media. That is if you put your NPS® to work. Great feedback?

NPS 148

NPS Net Promoter Score Feedback Social Media 148

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. For businesses today, referral marketing is revolutionizing growth. In fact, 64% of marketing executives believe that word-of-mouth referrals are the most effective form of marketing. Let’s dive in.

E Commerce 63

E Commerce Marketing Multi-Channel E-support 63

BirdEye

AUGUST 16, 2023

It takes planning to stay relevant on one of today’s most popular social media platforms, Instagram. Scale your social media for all locations with powerful tools Want to see the impact of Birdeye on your business? How to schedule posts using an Instagram post scheduler like Birdeye Social?

2023 52

2023 Social Media Entertainment Demo 52

Russel Lolacher

JANUARY 25, 2021

CONSIDER GETTING SOCIAL . Social media, done well, is an amazingly effective tool at building social capital. Social media, done well, is an amazingly effective tool at building social capital. At ever touchpoint. Can they trust what you are saying to be true?

Social Media 119

Social Media Government Fashion Engagement 119