CSM Magazine

MAY 10, 2024

This digitalization has raised the bar, compelling banks to continually transform their customer experience , pushing traditional banks to adopt new strategies and disruptive fintech innovations to meet these evolving needs. Financial institutions utilize surveys to capture insights on customer experiences with their products and services.

Financial 52

Financial Customer Expectations Banking Net Promoter Score 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

Customer Success 93

Customer Success 2023 B2B Customer Relationship Management 93

CSM Magazine

DECEMBER 11, 2023

To navigate the market and outshine competitors, smart brokers equip themselves with a variety of tools to serve clients and manage their businesses efficiently and effectively. In this article, we’ll explore some tools that every mortgage broker should have in their toolkit.

Document 52

Document Customer Relationship Management Social Media Government 52

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool. Dunning Management: Profitwell.

Customer Retention 100

Customer Retention Customer Success Customer Relationship Management Loyalty 100

CSM Magazine

APRIL 29, 2024

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

Social Media 52

Social Media Metrics Events Insights 52

CSM Magazine

APRIL 26, 2024

HubSpot is one of the top CRM platforms currently available on the market. Thousands of businesses around the world are adopting the system and supercharging their sales, marketing, and customer service. HubSpot is a CRM (which stands for Customer Relationship Management). So, what exactly is HubSpot anyway?

Customer Relationship Management 52

Customer Relationship Management Sales Customer Relationships Insights 52

ShepHyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service.

Customer Service 78

Customer Service E Commerce Rewards Programs Customer Relationships 78

CSM Magazine

APRIL 24, 2024

This approach cannot create a good environment for excellent customer service, because people who pay for a product, are individuals and they have unique expectations. When writing this article, the number one priority that we set as a foundation of all principles was the importance of an individualistic approach to customer service.

Customer Service 52

Customer Service Customer Relationship Management Customers User Experience 52

CSM Magazine

FEBRUARY 22, 2022

Freshdesk has all of the features you need to provide great customer service, including live chat, email integration, knowledge base/FAQs management, issue tracking, social media integration and detailed reports. Zendesk (customer support software). Zendesk is one of the best customer experience tools for IT companies.

Customer Experience 52

Customer Experience Multi-Channel Social Media CEM 52

ShepHyken

MARCH 4, 2022

This week we feature an article by Mike Macpherson, Director of Sales and Marketing for VBO Tickets , a global provider of a total ticketing engagement solution. He shares how organizations can deliver a total customer experience. What is the total customer experience?

Customer Experience 73

Customer Experience Social Media Touchpoint Sales 73

CSM Magazine

NOVEMBER 9, 2022

Customer-centric is the modern focus Customer Service Managers are seamlessly bringing into their businesses – understand your customer’s needs and solve them intelligently. Customer & Market Research. These customers are less concerned with price and quality and are more concerned about new motivations.

Customer Journey 52

Customer Journey Customer Centricity Multi-Channel Customer Relationship Management 52

ShepHyken

JANUARY 28, 2022

This week we feature an article by Joy Gomez, founder of Field Promax , a company that helps organizations streamline and standardize their workflow, manage teams, communicate with customers, process work orders digitally, and grow their business. CRM is the abbreviation for customer relationship management.

Customer Relationships 70

Customer Relationships Customer Relationship Management Sales Communication 70

ShepHyken

AUGUST 23, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Frictionless Shopping Provides Enhanced Customer Experience, Retail Efficiencies by NVIDIA. It’s about customer service training.

Article 18

Article 2021 Customer Service Customer Service Training 18

GetFeedback

JANUARY 24, 2019

A ticketing system not only allows customers to submit their requests but provides a workflow so that your team can manage these questions in a timely manner. The best solutions will integrate with your customer relationship management (CRM) system. Live chat customer support.

Customer Experience 210

Customer Experience Net Promoter Score Effort Score Communication 210

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. B2B sales software can include data from marketing, sales, customer service and customer success management interactions.

B2B 81

B2B 2022 Sales Customer Relationship Management 81

Steve DiGioia

MAY 1, 2023

It’s the age-old mantra: “ Provide great service and customers will come.” In this article, we’ll explore why relying solely on great service is actually a trap that could lead to the downfall of your business. ” But is that really true?

Loyalty Programs 64

Loyalty Programs Social Media Loyalty Innovation 64

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! In this article, we’ll answer all of those questions and more. Download now Read now What are the ways to use CRM?

Social Media 52

Social Media Omnichannel E-support 2021 52

ShepHyken

APRIL 3, 2020

This week we feature an article by Nikunj Dudhdat, a digital marketing executive at SoftwareSuggest. He discusses the overall value that a good Customer Relationship Management (CRM) software can bring to your business. He likes marketing and all things digital, also interested in technology and innovation.

Customer Relationship Management 67

Customer Relationship Management Return on Investment Customer Relationships Call Center 67

GetFeedback

JANUARY 28, 2019

Both of these insights depend on analyzing responses from customers using additional context. . While the exact steps to analyze your NPS survey results will differ depending on the tools you use, I hope this article will get your brain churning in the right direction so that you can start digging deeper into your NPS data.

NPS 246

NPS Net Promoter Score Insights Connections 246

ChurnZero

MARCH 9, 2023

said customer relationship management (CRM); 65.9% said task/project management; 46.3% said customer success platform (CSP); 40.8% said marketing automation; 27.5% said learning management system (LMS); 26.6% said customer engagement/community management; and 4.8% said support (i.e.

Customer Success 52

Customer Success Customer Relationship Management Download Technology 52

Quadient

MAY 23, 2022

Customer experience (CX) is the new marketing battleground. Customers who perceive their interactions with your company as highly positive purchase more of your products and/or services, purchase more frequently, are more loyal, and are more likely to share their positive views with personal contacts and online communities. .

Contact Center 105

Contact Center White Paper Document Social Media 105

CSM Magazine

MAY 10, 2023

Forex trading can be a complex and overwhelming experience for customers, and the customer service experience can make all the difference. In today’s competitive market, forex companies must prioritize customer service to stand out and retain their customers.

Customer Service 52

Customer Service Multi-Channel E-support Communication 52

CSM Magazine

FEBRUARY 29, 2024

Use customer segmentation: Segment your customers based on their demographics, behavior, and preferences. Implement a CRM system: Implement a customer relationship management (CRM) system to track customer interactions across different channels.

Omnichannel 52

Omnichannel Connections Loyalty Programs Social Media 52

ShepHyken

OCTOBER 27, 2023

This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware. She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment.

Customer Experience 58

Customer Experience Workshop Sports Innovation 58

BirdEye

MAY 24, 2023

If you’re looking to implement a referral program for your business, you need some creative inspiration and brilliant customer referral program ideas. In this article, we look at everything you need to know about referral programs. Many marketers agree it’s one of the most effective ways to promote a business.

Social Media 98

Social Media Reference Sports Sales 98

ShepHyken

MARCH 29, 2019

This week we feature an article by Alexandr Galkin who writes about how retail management should focus on direct communication and/or a balanced pricing strategy and allow AI to manage price optimization. Customer experience comes first. The pricing process is a crucial element in building a successful shopping journey.

Retail 106

Retail Blog E Commerce Customer Experience 106

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. Recognising its potential above other systems available on the market at the time, NCS was the first to adopt the then newly launched all-in-one job management system.

2018 52

2018 Customer Relationship Management 2013 2020 52

LiveChat

OCTOBER 19, 2015

For many people cause marketing is a corny sales trick. How can anyone be surprised that with such a poor execution of cause marketing, people are fed up with it? I’ve even read an article where the author proclaimed that we should kill cause marketing ! This marketing type too often is being used badly.

Marketing 75

Marketing 2011 Advertising 2012 75

Totango

JULY 19, 2022

In fact, it’s probably the only growth channel you can depend on, so you have to protect it by investing in customer success rather than bleeding money into new logo acquisition. . The traditional customer-acquisition-focused model, on which CRMs are built, starts with marketing and sales, and positions customer success as an afterthought.

Customer Relationships 91

Customer Relationships Customer Success Events Sales 91

Qualtrics

JULY 23, 2019

Without data and market research , you wouldn’t be able to provide a great employee, brand, product, or customer experience because you couldn’t understand how to accomplish it. These market research professionals bring you the latest news and thought-leadership so you can stay on top of your research game.

Marketing 32

Marketing Net Promoter Score Entertainment Insights 32

CSM Magazine

FEBRUARY 24, 2023

Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty. In today’s competitive market, businesses that prioritize customer service have a competitive advantage over those that don’t.

Customer Service 52

Customer Service Exceptional Customer Service Multi-Channel Competitive Advantage 52

CSM Magazine

JUNE 13, 2023

By outsourcing these tasks to a call center, small businesses can focus on their core competencies and leverage the expertise of call center professionals to deliver superior customer experiences. Streamlining Communication and Customer Service Efficient communication is the foundation of exceptional customer service.

Call Center 52

Call Center Exceptional Customer Service E-support E Commerce 52

CSM Magazine

JULY 28, 2021

Customer intelligence (CI) is the process of understanding the specific needs of your customers and analyzing all the data you have on them to serve them better, driving customer satisfaction and loyalty. Customer intelligence is an essential component of customer relationship management (CRM).

Loyalty 52

Loyalty Customer Relationship Management Customer Satisfaction Contact Center 52

LoyaltyPlus

JULY 17, 2020

It represents a chance for brands to reengage customers. South Africa has always been a brand-conscious market, but these days the consumer has become a lot more discerning and, amid the pandemic, recognises the value of loyalty rewards and programmes in the value chain, says LoyaltyPlus. Reward a variety of customer actions.

Loyalty 52

Loyalty Loyalty Programs Retail Customer Relationship Management 52

CSM Magazine

AUGUST 23, 2023

Mortgage customer relationship management (CRM) software is essential for any mortgage company looking to manage its leads and clients effectively. They also evaluate employee productivity and monitor the return on investment of marketing campaigns.

Document 52

Document Return on Investment Social Media Customer Relationship Management 52

LoyaltyPlus

NOVEMBER 2, 2022

The global employee recognition software market size is projected to reach $50.85 billion by 2030, growing at more than 6% annually from this year. Further research shows that those companies who have employment recognition programmes in place have more engaged and productive staff.

2030 52

2030 Financial Customer Relationship Management Presentation 52

CSM Magazine

MARCH 31, 2022

Reducing customer effort is key to keeping your customers happy. In this article, we will discuss ten easy tips that you can use to reduce the amount of effort your customers have to put in. Use a Customer Portal. A customer portal is a great way to reduce customer effort.

Customer Service Representative 52

Customer Service Representative Customer Relationship Management Airlines Hotels 52