ShepHyken

NOVEMBER 15, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Lego Customers Lose Millions of Pieces a Year. Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl.

Article 72

Article 2021 Customer Service Metrics 72

ShepHyken

DECEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Is Your Digital Marketing Strategy Ready for an AI Intervention? Social media ROI, loyalty and the customer experience by Chris Teso.

2016 102

2016 Article Social Media Customer Service 102

ShepHyken

JANUARY 23, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy?

2017 59

2017 Article Social Media Customer Service 59

ShepHyken

AUGUST 1, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 12 Unique Ways to Build Brand Loyalty Through Social Media by YEC. My Comment: Social media enhances the customer experience.

2016 83

2016 Article Social Media Customer Service 83

Provide Support

NOVEMBER 24, 2015

Customer service via social media can no longer be considered as a luxury but as an essential component of any customer service strategy – for two simple reasons: Everyone’s thumbs are practically connected to their cellphones – it gives little room for companies to consider alternatives.

Social Media 54

Social Media Customer Service 2003 2015 54

CSM Magazine

AUGUST 18, 2022

Investing in Instagram marketing is one of the best ways to connect with your audience in today’s digital world. There are more than 200 million businesses already connecting with customers through Instagram on a regular basis. Plus, 80% of consumers are consistently engaging with brands via social media.

Customer Service 52

Customer Service Marketing Social Media Customer Service Strategies 52

Lumoa

FEBRUARY 7, 2023

This is where a Voice of the Customer approach can help by organizing and prioritizing customer insights into a usable format. In This Article: What is the Voice of the Customer (VoC)? Why you should care about the Voice of the Customer? Customize your brand to better align with your customers’ needs.

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

CSM Magazine

JULY 12, 2020

The marketing landscape is constantly changing and evolving, and the increasing demand from customers is one of the main factors in this. Nowadays customers want ‘immediate’, whether that’s immediate results, immediate satisfaction, or immediate blame. Customers’ expectations of businesses are constantly changing.

Customer Service 52

Customer Service Marketing Social Media Culture 52

Call Experts

NOVEMBER 17, 2022

Keep reading to learn more and to get our 4 tips for a successful holiday customer service strategy. Don’t Make Customers Suffer. Prepare for Holiday Customer Service. This consideration means customizing your customer service experience to anticipate the holiday support they’ll need.

Customer Service 98

Customer Service Customer Service Strategies Retail Social Media 98

Comm100

SEPTEMBER 13, 2021

It’s an opportunity for organizations to stand apart from their competitors and win business by catering to today’s customer demands. Whether you’re just beginning your digital transformation journey or well on your way, we hope this series will provide new insights into the ever-changing world of digital customer service strategy.

Customer Service 89

Customer Service Omnichannel Social Media 2020 89

ShepHyken

SEPTEMBER 2, 2022

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. He writes about building a great customer experience is integral to the success of any organization. Review your existing customer service strategy .

Customer Experience 69

Customer Experience Net Promoter Score Omnichannel Measurement 69

CSM Magazine

FEBRUARY 8, 2022

If you work in customer service, then you know that customer complaints are inevitable. In this article, we will discuss the top ten customer complaints and how to resolve them. Complaint #1: Poor customer service. One of the most common complaints that businesses face is poor customer service.

Social Media 52

Social Media Poor Customer Service Customers Customer Service Strategies 52

CSM Magazine

MAY 8, 2023

The process of customer data management includes gathering, storing, arranging, and analyzing customer data with the aim of comprehending their behavior, preferences, and requirements. It is crucial in helping businesses make informed decisions about their marketing, sales, and customer service strategies.

Management 52

Management Government Social Media Consumers 52

ShepHyken

JANUARY 8, 2021

This week we feature an article from Gary Williams, Director of Sales and Consultancy at Spitch. Before the age of landing pages, online forms, and pop-up chatbots, contact centres were the only way we could engage with brands and services. They were the cornerstone of the service industry, and in many ways they still are.

E-support 137

E-support Omnichannel Competitive Advantage Customer Centricity 137

CSM Magazine

OCTOBER 19, 2020

Customer service is highly influential in purchasing decisions and how strong your sales are may depend on how interactive and personalized your customer service strategy is. Reacting to customer behavior and responding to queries promptly are essential for encouraging sales. App by Hubspot.

2020 98

2020 Social Media 2003 Customer Service Strategies 98

ShepHyken

JANUARY 31, 2020

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. Your brand could succeed in marketing to this generation through social media and SMS.

Customer Service 111

Customer Service Social Media 2004 2005 111

ShepHyken

JANUARY 31, 2020

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. Your brand could succeed in marketing to this generation through social media and SMS.

Customer Service 107

Customer Service Social Media 2004 2005 107

CSM Magazine

FEBRUARY 9, 2023

In this article, we will explore the key elements of an Airbnb business plan and discuss how proper planning can help you succeed. Who will my target customers be and how will I market to them? Questions You Should Ask Yourself What is the purpose of my business and what makes it unique from other Airbnb offerings?

Customer Focused 52

Customer Focused Tourism Travel Hospitality 52

Customer Bliss

AUGUST 3, 2018

How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. Social media has ushered in urgency. They can also use these platforms to just as easily sing your praises. About Rob Markey.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

ShepHyken

APRIL 27, 2018

This week we feature an article by Seema Nair who writes about the importance of tailoring your e-commerce site to give your customers the best experience. The best customer service is invisible. Make sure reps are easily reachable for after sales inquiries and feedback via instant chat, social media, email, and phone.

E Commerce 81

E Commerce Blog Social Media User Experience 81

ShepHyken

NOVEMBER 16, 2018

This week we feature an article by Jim Iyoob who talks about how and why technology has changed consumer behavior and how you need to reinvent strategies to keep up with consumers. – Shep Hyken. With technological advancements, the market has seen a tremendous shift in consumer behavior. New correspondence channels.

Consumers 96

Consumers Technology Blog Chief Customer Officer 96

ShepHyken

NOVEMBER 2, 2017

This week we feature an article by Gemma Baker that shares three areas that your organization should examine during your regular competitor analysis. One key is to always deliver value to your customers to keep them coming back. – Shep Hyken. Or that too many customers are dissatisfied with your service? Social Media.

Blog 76

Blog Customer Service Social Media Advertising 76

ijgolding

JANUARY 22, 2018

In our modern business landscape, especially with the ever-growing presence of social media in our daily lives, providing consistent positive customer experiences has become critical to maintaining a favourable brand reputation. Finally, always remember your top customers, and let them know they are appreciated.

2018 76

2018 Customer Experience Social Media Contact Center 76

ShepHyken

MARCH 9, 2018

This week we feature an article by Gemma Baker who writes about how the customer service world has changed with the development of digital communication channels. – Shep Hyken. It is no secret that customers are turning towards digital communication channels when contacting organizations. Provide a Quicker Answer.

2018 75

2018 Blog Customer Service 2017 75

Playvox

FEBRUARY 13, 2023

Related Article: Why Sweaty Betty Doesn’t Sweat Quality Management Impact Of Quality Management On Customer Retention Poor experiences send customers out the door, and it’s vastly more expensive to acquire new customers than to hang on to the ones you have. But what’s the real value of a loyal customer?

Contact Center 78

Contact Center Multi-Channel Customer Retention ROI 78

CSM Magazine

OCTOBER 18, 2022

By providing translation services, businesses can ensure that their customer service is effective and efficient, no matter what language the customer speaks. This in turn leads to improved customer satisfaction and a better overall customer experience. It could be the key to success in today’s market.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Social Media Culture 52

ShepHyken

MAY 19, 2017

This week we feature an article by Kevin J. Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews. Businesses need to wake up and realize that more than likely, their customer service as a whole, online and in-store, sucks. – Shep Hyken.

Blog 73

Blog Social Media 2012 Article 73

CSM Magazine

JULY 28, 2023

The accelerating shift to a digital world is compelling businesses to rethink their customer experience strategy. Xavier Martin, Vice President, Market Development at Alcatel-Lucent Enterprise , explains. While the channels have remained relatively consistent, maintaining coherence across all of them remains a challenge.

Customer Satisfaction 52

Customer Satisfaction Management Multi-Channel Omnichannel 52

ShepHyken

DECEMBER 18, 2019

Last week, I shared ten ideas to drive a better customer experience in 2020. Or, you can see all these suggestions at once by reading my recent Forbes article. Without any further delay, here are ten more ways to create a better customer experience in 2020. Create your customer service mantra. This is a big one.

2020 122

2020 Customer Service White Paper Social Media 122

ERDM

APRIL 9, 2018

Article by Ernan Roman Featured on CustomerThink.com Chevron CEO and Chairman John S. And though Watson was referring to business relationships, this comment should be taken to heart by marketers regarding how they build relationships with customers.

Social Media 40

Social Media Consumers Reference Brands 40

CSM Magazine

MAY 22, 2023

Currently, many companies need to serve their customers well personally and through their websites since, after the pandemic, this mode of purchase became much more popular. Supermarkets, pharmacies, and all establishments that provide essential products and services have a web page, and are in need of customer service strategies.

Customer Service 52

Customer Service Competitive Advantage Poor Customer Service Customer Service Strategies 52

ShepHyken

APRIL 24, 2020

This week we feature an article by Paul Selby, a product marketing director for ServiceNow Customer Service Management. He shares tips and examples of how both companies and customers can adapt during a worldwide crisis, such as the COVID-19 pandemic. Social distancing. Quarantines.

Customer Service 75

Customer Service Airlines Travel Entertainment 75

Clarabridge

DECEMBER 15, 2016

Customer experience expert Blake Morgan recently published an article on Forbes.com called “ Two Examples Of Proactive Social Customer Service.” In the piece, she writes about Tesco and Brooks Brothers, two brands with mature social customer care programs. Engage with customers.

Customer Service 40

Customer Service Customer Care Social Media Call Center 40

Clarabridge

DECEMBER 15, 2016

Customer experience expert Blake Morgan recently published an article on Forbes.com called “ Two Examples Of Proactive Social Customer Service.” In the piece, she writes about Tesco and Brooks Brothers, two brands with mature social customer care programs. Engage with customers.

Customer Service 40

Customer Service Customer Care Social Media Call Center 40

Comm100

JANUARY 14, 2016

In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. Some of the trends discussed in this article may seem obvious, while others may seem a little more obscure.

2016 0

2016 Customer Service Social Media 2015 0

Magellan Solutions

AUGUST 23, 2021

What is Autonomous Omnichannel Services? An omnichannel contact center is a customer service strategy that allows customers to communicate with businesses via their preferred method of communication. Social Media, Email, Chat, etc.). But is moving to a more automated approach beneficial to SMEs?

Omnichannel 52

Omnichannel Call Center Contact Center 2013 52

ProProfs Chat

DECEMBER 4, 2020

For many years, marketing and customer service have been running in parallel lines, helping businesses acquire and retain customers. But lately, both customer service and marketing are working in unison, helping brands capture attention, generate more business and guide customers simultaneously.

Customer Service 98

Customer Service Marketing Social Media Loyalty Programs 98