BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

Oracle

MAY 31, 2021

Now that we’re close to halfway through 2021, we’re looking back at our top-five SmarterCX.com articles from this year. In case you missed these trending topics that captivated our readers, here’s another look at select tips, insights, and trends into customer experience, marketing, and technology.

2021 49

2021 Article Multi-Channel B2B 49

GetFeedback

APRIL 17, 2019

In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient.

Customer Service 255

Customer Service Multi-Channel Social Media Customers 255

CSM Magazine

APRIL 16, 2024

In this article, we provide some insights into how online casinos can deliver outstanding customer support. Multi-Channel Accessibility: Offering support across various platforms—be it live chat, email, phone, or social media—ensures that players can reach out via their preferred method.

Multi-Channel 52

Multi-Channel Entertainment Social Media Loyalty 52

ShepHyken

SEPTEMBER 23, 2022

This week, we feature an article by Laura Bassett, Vice President of Product Marketing at NICE CXone , a complete platform for delivering an end-to-end customer experience. Understanding the direction customer service and experience is heading in the market will always help brands stay ahead. Always compare yourself to others.

Multi-Channel 81

Multi-Channel Contact Center Customer Journey 2022 81

BirdEye

FEBRUARY 21, 2023

Social media is also a powerful marketing tool used by businesses of all sizes. Then, we’ll take a look at some of the more popular platforms and dive into a number of social media marketing strategies that are proven to work for local businesses. 73% of social media marketers believe social media is effective for their business.

Social Media 98

Social Media Management Multi-Channel ROI 98

ShepHyken

OCTOBER 9, 2020

This week we feature an article from Corina Mihalache, Business Development Executive at Tokinomo. Consider this: a recent Harvard Business Review survey of 46,000 shoppers found that only 7% shopped exclusively online, 20% were store-only shoppers, while 73% moved across multiple channels. What does that mean exactly?

Retail 139

Retail Multi-Channel Customer Experience Omnichannel 139

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

CSM Magazine

FEBRUARY 24, 2023

In today’s competitive market, businesses that prioritize customer service have a competitive advantage over those that don’t. In this article, we will discuss the significance of customer service in business success, the impact it has on customer satisfaction and the benefits of investing in exceptional customer service.

Customer Service 52

Customer Service Exceptional Customer Service Multi-Channel Competitive Advantage 52

Optimove

MARCH 12, 2020

Are we witnessing these days the final verdict on the oldest question in marketing? Of course, though, this is far from being the only impact of the coronavirus outbreak on retail, marketing, and many other fields. Is there actually such a thing as bad publicity? If you ask the people of Corona beer, you might get a cold hard “yes.”.

Marketing 64

Marketing Multi-Channel Sports B2C 64

Team Support

APRIL 11, 2024

In fact, in today's competitive market, exceptional customer support has emerged as a critical differentiator for manufacturers seeking to gain a competitive edge and foster long-term customer relationships. Manufacturing supports the global economy by ensuring quality processes lead to the timely delivery of goods and services.

Multi-Channel 40

Multi-Channel Social Media Customer Satisfaction Demo 40

CSM Magazine

APRIL 25, 2024

In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. Stay Ahead With Market Research Regular market research is vital. Create Effective Feedback Channels Develop clear and accessible channels for customers to share their feedback.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

Magellan Solutions

SEPTEMBER 9, 2021

This is why you can take advantage of knowing more about our offered non voice technical support in different channels. Best for answering questions that can be found on your knowledge base as you will be able to send them articles with steps to follow or if your clients need to reach you for something urgent. Phone support.

Innovation 52

Innovation Multi-Channel Social Media Article 52

Optimove

SEPTEMBER 14, 2021

When it comes to CRM marketing, finding the perfect message-audience fit can make a marketer’s day. But what you are reading now is part 2 of 3 in a short series of articles where we show you how we here – at Optimove – are eating our own dog food. The number of marketing channels used.

Marketing 52

Marketing Multi-Channel Communication Events 52

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Kayako Kayako is a cloud-based customer support platform that offers a unified view of customer conversations across multiple channels.

Customer Service 78

Customer Service Multi-Channel Omnichannel Social Media 78

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. Often, the channel used by the customers also depends on their problem.

Customer Experience 65

Customer Experience Multi-Channel Call Center Omnichannel 65

CSM Magazine

MAY 10, 2023

In today’s competitive market, forex companies must prioritize customer service to stand out and retain their customers. In this article, we will look at some ways forex companies can improve their customer service and create a positive experience for their clients.

Customer Service 52

Customer Service Multi-Channel E-support Communication 52

Playvox

FEBRUARY 27, 2023

With one of the largest market shares in the contact center industry, Salesforce is the go-to option for contact center leaders around the world to manage customer support cases, and an omnichannel approach to CX, including voice, chat, email and SMS messaging. This has a direct impact on gained efficiencies and reduced costs.

Contact Center 75

Contact Center Management Multi-Channel Omnichannel 75

SurveySensum

MARCH 20, 2024

Hubspot HubSpot is a offers comprehensive suite of Sales, Services, Marketing, and Operations. It offers email marketing automation. Zoho CRM Plus Zoho CRM Plus is one of those customer experience management software companies that enables you to streamline your marketing, sales, and customer support procedures.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? If you’re reading this blog post, you are probably one of them.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Lithium

MAY 3, 2022

Understand how Khoros is progressing across our platform, including: Marketing, Care, Community, and AI. Mobile Handoff: IG Multi-videos, Stories, and Reels Users will now be able to create and schedule posts with multi-videos, stories, and Reels with Instagram via the mobile handoff workflow. Not able to join us live?

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

SurveySparrow

MARCH 24, 2024

In this article, we will explore the significance of the discovery phase in the development of customer feedback tools and how it contributes to the success of brands in understanding and meeting customer expectations. During this phase, extensive research is conducted to gather insights from customers, industry trends, and market analysis.

Feedback 52

Feedback Multi-Channel Customer Insights Insights 52

Lumoa

JULY 17, 2023

If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! Companies must be able to adapt to a dynamic market environment in order to stay competitive and retain customers. It is no longer a competitive advantage but a necessity.

Customer Experience 83

Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

Totango

SEPTEMBER 22, 2023

CS has the multi-pronged connection with customers to understand and nurture their path to business outcomes—over time. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Multi-Channel 114

Multi-Channel 2023 Customer Success Omnichannel 114

Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. What are some examples of multi-product companies?

Multi-Channel 52

Multi-Channel Roadmap Metrics User Experience 52

CSM Magazine

FEBRUARY 22, 2022

They have a very efficient marketing platform as well called Frontline, through which you can launch surveys & quick polls among your customers – and drive targeted and relevant communication. You can create an interactive help centre knowledge base by uploading articles and tutorials for self-service. Conclusion.

Customer Experience 52

Customer Experience Multi-Channel Social Media CEM 52

BirdEye

DECEMBER 7, 2021

Yet, many businesses still use landline phones as their main contact number, so how can you bridge the gap and meet your customers on their preferred channel? In this article, you’ll learn how you can text from your landline to mobile phones and meet your customers on their preferred channel. With texting from your landline.

Multi-Channel 98

Multi-Channel Wireless 2003 Social Media 98

BirdEye

FEBRUARY 14, 2023

That’s why working with online reputation management consultants is essential for businesses to stay competitive in today’s market. In this blog article, we explore why working with an online reputation management consultant is beneficial, how they can improve your reputation, and what to look for in a consultant.

Consulting 97

Consulting Management Social Media Multi-Channel 97

Retently

DECEMBER 20, 2018

This article covers features that only Retently has, at the time of this writing. This article covers a list of unique features offered by Retently, compared to other established competitors in the SMB and mid-market, as Wootric , Promoter.io , Delighted , AskNicely and Satismeter. Multi-language surveys. NPS campaign.

NPS 87

NPS Multi-Channel Feedback Article 87

SurveySensum

FEBRUARY 1, 2024

This article shares five easy ways to do just that. Gives Competitive Edge: Adapting products based on feedback keeps a company ahead in the market. Provide Convenient Channels to Share Feedback Off ering accessible channels for feedback encourages more involvement from customers.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

Oracle

AUGUST 19, 2020

” Dylan Max, Head of Growth Marketing, Netomi. Chatbots empower customers to take action on their own terms and in their preferred support channels, without the need for a live agent. Retail Innovation #7: Multi-channel shopping options. ” Lisa Smith, Senior Marketing Communications Manager, Tropical Foods.

Retail 85

Retail Innovation Virtual Agent Loyalty Programs 85

Feedbackly

OCTOBER 20, 2022

With so many options available in the market and different pricing models, you might be confused as to which is better. In this article, we are going to compare two leading CX platforms, Feedbackly and QuestionPro, to help you pick the ideal choice for your brand! If that’s your business, we are one of the best in the market.

Feedback 75

Feedback Multi-Channel NPS Webinar 75

CSM Magazine

JULY 28, 2023

Xavier Martin, Vice President, Market Development at Alcatel-Lucent Enterprise , explains. The communication landscape has expanded beyond calls, with multi-channel options becoming the norm. While the channels have remained relatively consistent, maintaining coherence across all of them remains a challenge.

Customer Satisfaction 52

Customer Satisfaction Management Multi-Channel Omnichannel 52

SurveySparrow

MARCH 10, 2020

As a marketer, you can never get over that word, can you? Today’s marketing landscape demands a marketer to be agile, up-to-speed and quick. Jillions of marketing automation tools are available out there to help marketers make their daily tasks less sophisticated and effective at the same time. But, that’s not all.

2020 52

2020 Marketing ROI 2001 52

CSM Magazine

NOVEMBER 9, 2022

Customer & Market Research. Forbes article The Top 100 Most Customer-Centric Companies Of 2022 shared that the focus of customer-centric companies is making their consumers “feel good”. Remember customers are determining all processes; each department should understand the CX point-of-view: Marketing. Product Management.

Customer Journey 52

Customer Journey Customer Centricity Multi-Channel Customer Relationship Management 52

SurveySparrow

SEPTEMBER 20, 2021

So in this article, we will give you an overview of the top 10 experience management tools and some of their best features. For the purpose of this article, we’re focusing on experience management tools for at least two out of these three areas: CX, EX, and PX. Feedback collection for diverse channels. Market segmentation.

2021 52

2021 Management Multi-Channel Omnichannel 52

Playvox

FEBRUARY 13, 2023

With sky-high customer expectations and the increasing use of digital channels, keeping service quality high is no easy task. It requires a multi-level approach to ensure success today and in the years ahead. Three Vital Layers Of Quality Management QM is far more than just reviewing customer interactions for areas of concern.

Contact Center 78

Contact Center Multi-Channel Customer Retention ROI 78