ShepHyken

MAY 12, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That said, this article has seven good ideas to consider for your next run at a loyalty program (if you’re not already doing them).

2019 93

2019 Article Loyalty Programs Customer Service 93

ShepHyken

DECEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This is an excellent article to get you thinking about how AI could potentially be a part of (if it is not already) your marketing strategy. by Tara Thomas.

2016 104

2016 Article Social Media Customer Service 104

InMoment XI

SEPTEMBER 12, 2023

This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. For example, if your marketing campaigns are not delivering the expected return on investment, or if your customer service is inefficient, these are issues that need to be addressed.

Marketing 260

Marketing Competitive Advantage Return on Investment Poor Customer Service 260

InMoment XI

NOVEMBER 10, 2016

While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit. View Article.

Return on Investment 200

Return on Investment ROI Measurement Article 200

GetFeedback

APRIL 16, 2019

Optimizing your customer experience will make all the difference, and the best way to do it is by asking the customer experience survey questions that we’ve shared in this article. Actions speak louder than words, especially when it comes to key metrics like conversion rates and returns on investment. About the guest author.

Customer Experience 262

Customer Experience Return on Investment Poor Customer Service Metrics 262

CX Accelerator

JANUARY 11, 2021

In this article, I’ll share some of the words from members of our community as a way of celebrating his life. EX, CX, and return on investment all in one simple act! But the truth is that, even though Zappos became a go-to name when talking about CX, it was and is for very good reason. Customer service as a differentiator. ,

Books 266

Books Return on Investment Magazine Culture 266

CSM Magazine

AUGUST 15, 2023

In this article, we will explore the concepts of customer acquisition and customer retention, the ways in which they drive growth, and why finding the right balance between the two is essential for maximizing return on investment (ROI). In reality, both are crucial for different reasons.

Customer Retention 52

Customer Retention Return on Investment ROI Reference 52

Amity

FEBRUARY 24, 2016

Issue 77 - Customer Success Articles that are Certified Classics (Part 3). How do we decide which articles are Customer Success Classics? Well, to become certified classic, an article must be written well, easy to read, and most importantly, feature great content. We don't take this decision lightly! New reader?

Article 48

Article Customer Success Return on Investment Customer Journey 48

InMoment XI

OCTOBER 24, 2023

This article delves deep into the intricacies of contact center analytics, showcasing how they can be the linchpin in enhancing customer experience and driving business growth. This alignment ensures that every insight, every decision, and every action contributes to a cohesive strategy, maximizing the return on investment.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

CX Accelerator

JANUARY 11, 2021

In this article, I’ll share some of the words from members of our community as a way of celebrating his life. EX, CX, and return on investment all in one simple act! But the truth is that, even though Zappos became a go-to name when talking about CX, it was and is for very good reason. Customer service as a differentiator. ,

Books 182

Books Return on Investment Magazine Culture 182

ShepHyken

OCTOBER 22, 2021

Now is the time to invest in ways that will pay off in the future, not just for your customer experience but also for your company’s reputation. Measure the metrics and look closely at the relationship between your return on investment and your customer experiences. Conclusion .

Customer Experience 146

Customer Experience Management Return on Investment Banking 146

ClearAction

APRIL 16, 2024

Return on investment depends on gains after vs. gains before spending. As stated at the start of this article, impressive ROI requires a shift from out-of-tune to in-tune business practices. Part 2 of this article series will explain more about this. Out-of-tune practices are the source of costs to serve.

Voice of Customer 62

Voice of Customer ROI Customer Centricity Return on Investment 62

Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . It’s not enough to treat the symptoms of an illness—you need to understand the cause.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

Magellan Solutions

MAY 6, 2024

This article will help you understand the different ways you can outsource tasks. By the end of this article, you will have the information you need to make intelligent choices and discover new opportunities for your business. However, choosing a suitable outsourcing model can feel overwhelming with many options. Don’t worry!

2011 97

2011 Telecommunications 2012 Return on Investment 97

Lumoa

FEBRUARY 16, 2023

This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business. In This Article: What is Voice of Customer(VoC) and Why Is It Important? Data can also inform pricing strategies for a better return on investment. Ready to dive in? Launching new initiatives.

Voice of Customer 94

Voice of Customer Feedback Return on Investment Net Promoter Score 94

CSM Magazine

APRIL 17, 2024

When implemented effectively, this approach offers a higher return on investment compared to the resources spent on handling reactive customer service issues. Cost Efficiency Proactive service can lower operational costs by reducing the number of incoming tickets and calls that require resolution.

Customer Service 52

Customer Service Return on Investment Social Media Customer Service Representative 52

Lithium

APRIL 5, 2022

These videos make reference to a pdf workbook, you can download this from the resources section of this article. (NEW) Khoros Care Foundations The perfect starting point for your training on the Social Response component of the Khoros Care Platform, this course provides a full introduction to the features and benefits of Khoros Care.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

CSM Magazine

JUNE 20, 2023

What is Digital Marketing Return on Investment? Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. It is the most crucial aspect of any marketing campaign and can help businesses determine the success of their digital efforts.

ROI 52

ROI Customer Service Marketing Social Media 52

Lumoa

APRIL 28, 2024

In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”. How fast can you use the tool that you just bought?

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Totango

MAY 13, 2022

Price: how does the cost of the platform stack up against other options and your return on investment? Templates and rich formatting make it easy to create readable articles which can be searched and referenced on community forums. Use this checklist when considering customer engagement options.

Customer Engagement 105

Customer Engagement 2022 Engagement Return on Investment 105

CSM Magazine

NOVEMBER 3, 2023

As such, BPOs should see themselves as partners that offer choice and allow organisations to deftly circumvent market challenges and optimise return on investment.

2012 59

2012 2024 Return on Investment Financial 59

GetFeedback

FEBRUARY 4, 2021

Three ways to prove the return on investment of your ecommerce feedback program.

Feedback 435

Feedback ROI Return on Investment Customers 435

Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

SurveySensum

DECEMBER 15, 2022

As users already pay a high price for Qualtrics and sign long-term contracts, the Return on Investment is always a question for many customers. It often takes a long period for businesses to utilize the software to its full potential and generate a return on investments because it is expensive, complex, and requires trained people. .

Return on Investment 52

Return on Investment ROI User Experience Demo 52

Playvox

JULY 31, 2023

Related Article: How to Enhance the Agent Experience for Your Hybrid Contact Center Team Business And Customer Outcomes Of Employee Self-Service Using a workforce management solution to optimize how you use your resources is vital in today’s omnichannel environment.

Management 85

Management Contact Center ROI Net Promoter Score 85

Magellan Solutions

AUGUST 23, 2023

This article is for marketers using AI marketing tools to gain a competitive advantage. It guarantees the highest possible return on investment. AI also automates repetitive tasks. It gives marketers time to concentrate on innovation and strategy. The close connection between AI and marketing drives the success of businesses.

Marketing 98

Marketing Social Media Advertising ROI 98

Totango

JUNE 28, 2022

Maximize Your Return on Investments. During an economic downturn, your greatest investment should be in your current customer base. The post 3 Things CMOs Should Do During an Economic Downturn appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Return on Investment 75

Return on Investment Competitive Advantage ROI Communication 75

BirdEye

MARCH 10, 2023

In this article, we’ll cover what a social media audit is, how to do an audit, and provide a free, comprehensive social media audit template for businesses to use right away. A social media campaign audit can help dental practices optimize their ad spend and improve their return on investment.

Social Media 98

Social Media 2023 Metrics Return on Investment 98

Comm100

JANUARY 11, 2023

Best of all, bringing all these benefits to a customer service environment comes with significant return on investment. Automated customer service can generate a substantial return on investment for businesses. Article by. What is the state of automated customer service in 2023? A better experience for customers.

2023 85

2023 Customer Service Healthcare Return on Investment 85

CSM Magazine

JANUARY 29, 2024

In this article, we’ll provide practical tips on how to select the right wholesale commerce solution for distributors. It’s imperative to look beyond the price and evaluate the overall value a platform can bring to your business, considering the potential return on investment from each feature and the scalability of the platform.

E-support 52

E-support Return on Investment E Commerce Multi-Channel 52

Talkdesk

MARCH 24, 2020

Rather than spending valuable time hunting for information, agent assistants transcribe calls in real time, identifying key words and phrases that generate knowledge base article recommendations to agents, helping them provide answers to customers’ requests faster and more effectively.

Net Promoter Score 57

Net Promoter Score Average Handle Time Contact Center Virtual Agent 57

BirdEye

MAY 24, 2021

In this article, we’ll break down 5 tips to help your property management business get started with Experience Marketing and fill more units. Get started with a digital referral program : It’s difficult to keep track of incentive payments, leads, and return on investment when relying on a pen and paper system. Embrace video.

Management 97

Management Marketing Social Media Return on Investment 97

Zeisler Consulting

JULY 21, 2020

I have written previously a couple times about return on investment for CX. In fact, there are volumes of articles and books written about it. It’s almost as though there’s a sense of having to prove ourselves as CX professionals constantly. Having to justify our existence is something I’ve had lots of experience doing.

ROI 72

ROI Return on Investment NPS Leadership 72

ShepHyken

DECEMBER 25, 2020

This week we feature an article from Pratik Salia , product manager at Knowmax. Investing in new technology can require large amounts of capital and may not yield proportionate return on investments. F or more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

E Commerce 78

E Commerce Return on Investment Customers Call Center 78

CSM Magazine

DECEMBER 8, 2022

In this article, we will discuss CX strategy- what it is, why you need one and how to build one for your brand. You can take actionable steps toward your goals by outlining what you want to achieve as goals help measure, analyze, and optimize your success rate and return on investment (ROI).

Net Promoter Score 52

Net Promoter Score Customer Experience Omnichannel Effort Score 52

CSM Magazine

APRIL 20, 2023

This article explains how utilizing the correct resources can help you to construct and maintain strong relationships with your customers, resulting in more outstanding references. A thoughtfully crafted reference plan is invaluable, providing maximum return on investment while ensuring the continued success and growth of your business.

Reference 52

Reference B2B Return on Investment Metrics 52

InMoment XI

APRIL 11, 2018

Focus Your CX Dollars on the Right Drivers and Experience Optimal CX Return on Investment The CX market is experiencing an over-saturation of maturity models that assess how well your company is performing in terms of CX. View Article.

Return on Investment 227

Return on Investment Article Marketing 227