West Monroe

SEPTEMBER 18, 2023

About the episode Chris D’Agostino, Global Field CTO at Databricks, and West Monroe’s Data Innovation Fellow Doug Laney join the podcast to unravel the current challenges and focal points for data leaders, discussing data literacy, organizational change, and how the right tech stack can play a crucial role in your success.

2002 59

2002 Innovation 2014 Technology 59

ijgolding

FEBRUARY 5, 2018

This year, Ian Golding (that’s me), will officially become the author of a book. I am absolutely delighted to share my interview with Chris Brown – I hope you enjoy reading it as much as I enjoyed doing it…. I have known Chris for a couple of years now. Tell me more about Linden and MarketCulture… Chris.

Culture 105

Culture Measurement 2008 Books 105

West Monroe

SEPTEMBER 18, 2023

About the episode Chris D’Agostino, Global Field CTO at Databricks, and West Monroe’s Data Innovation Fellow Doug Laney join the podcast to unravel the current challenges and focal points for data leaders, discussing data literacy, organizational change, and how the right tech stack can play a crucial role in your success.

2002 52

2002 Innovation 2014 Technology 52

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . ” Chris Hsiung.

Culture 98

Culture Connections Leadership Communication 98

ShepHyken

JULY 1, 2019

The author of this short article shares his take on the similarities and differences between the two. This author makes the point with the example of Grab, a digital disrupter to the taxi business in Malaysia (and surrounding countries) that is similar to Uber and Lyft. Louis Blues by Chris Luecke. Play Gloria!” In true St.

2019 119

2019 Article Customer Service Customer Journey Mapping 119

Uniphore

OCTOBER 8, 2021

It defines and amplifies the success and enables people engagement, employee motivation, stellar customer service delivery and business growth. Discussing Growth and Culture With Chris Yeh Recently I was thrilled to have Chris Yeh join a company meeting for a conversation with our team.

Culture 40

Culture Books Customer Centricity Leadership 40

ShepHyken

MAY 2, 2017

Chris McCann, CEO of 1-800-Flowers, Shares How to Gain the Competitive Advantage. Shep Hyken interviews Chris McCann, the President and CEO of 1-800-Flowers, who talks about how they built their business to more than a billion dollars in revenue based on customer feedback. They respond to an email within two hours.

Competitive Advantage 83

Competitive Advantage Social Media 2016 Customer Expectations 83

ShepHyken

DECEMBER 20, 2018

The Smallest Things Can Make the Biggest Difference to Your Customers Featuring Guest Chris Smoje. Chris shares the DIME Customer Service approach, the four stages of service, and the five values of a service-focused team. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Article 121

Article Customer Service 2018 Books 121

ShepHyken

JANUARY 1, 2024

2024 Predictions: Better Customer Experience Is on the Way by Chris Wood (MarTech) Marketers will improve customer experience in 2024 so brands can remain competitive and demonstrate to customers that they matter. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

2024 56

2024 Article Customer Service Social Media 56

ShepHyken

NOVEMBER 12, 2018

What the modern gig economy is doing to customer experience by Dr. Chris Baumann. 4 Fixes for the Disconnect Between Marketing and the Customer Experience by Chris Wallace. The author of this article shares four ideas to better connect your marketing efforts and CX efforts to your front line. Follow on Twitter: @Hyken.

2018 89

2018 Article Customer Service 2019 89

ShepHyken

SEPTEMBER 16, 2019

Delta Just Gave A Simple, Stunning Explanation For Why It’s Successful (And Why American Airlines Isn’t) by Chris Matyszczyk. This article does a little AA bashing, and I can see the point, but what the author writes about Delta is well worth studying – and even emulating. My Comment: I like lists.

Article 98

Article 2019 Airlines Customer Service 98

ShepHyken

DECEMBER 5, 2016

The author shares some interesting ideas and uses some excellent examples to make his point. Colin Shaw, the author of “The Intuitive Customer” shares three important trends to consider for your mobile strategy. That someone may be the CMO, according to a Constellation Research report, authored by principal analyst Natalie Petouhoff.

2016 122

2016 Article Customer Service Travel 122

CSM Magazine

MARCH 24, 2016

I was talking to a client, Chris Cielewich at FLAVORx, about this very concept. Chris Cielewich conducted an experiment. When Chris asked them to flavor the medicine all three complied, but only one did so with a smile. About the Author. You get the idea. With the kids in tow, he ventured out to fill the prescriptions.

Customer Experience 75

Customer Experience Customer Service Strategies Presentation Customers 75

ShepHyken

JULY 23, 2018

by Chris Skinner. My Comment: I have to love an article where the author’s picture is a caricature and not a photograph. Chris Skinner recaps the story of a bank who fired its robot. Customer experience is marketing, and this author offers several insights that every company should pay attention to. This is the premise.

Article 69

Article 2018 Customer Service Banking 69

ShepHyken

APRIL 25, 2022

by Chris Wyper. Ultimately, according to the author, the app can become the “hub of your customer experience.”. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. It doesn’t mean they are truly loyal, but they still come back, which is great. Just understand why.

Article 64

Article 2022 Customer Service Loyalty Programs 64

ShepHyken

JANUARY 16, 2018

Shep Hyken Interviews Chris Smoje, Founder of DIME Customer Service. </span> Shep Hyken and Chris Smoje discuss how the smallest actions can make the greatest impact on your customers. The post Amazing Business Radio: Chris Smoje appeared first on Shep Hyken.

Culture 0

Culture Customer Service Leadership Interaction 0

ShepHyken

NOVEMBER 21, 2016

1 b y Chris Preimesberger. This short article by Chris Preimsberger highlights some of the key findings from the report and gives you a link to download the entire document. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact or www.hyken.com.

2016 116

2016 Article Social Media Net Promoter Score 116

ShepHyken

MARCH 11, 2019

Five Negotiation Strategies When Traditional Customer Service Fails by Chris Westfall. One of the powerful ideas the author shares is about CX training for the entire organization. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Article 99

Article 2019 Customer Service E-support 99

Customer Enthusiast

MAY 27, 2015

In the book Made to Stick by Chip Heath and Dan Heath, the authors propose Six Principles of Sticky Ideas that contribute to a message being remembered as opposed to overlooked, disregarded, or forgotten. Looking down in shame, Chris admitted to throwing the rock. Chris protested, saying, “Dad, it was a small rock.

Presentation 83

Presentation 2004 Books Definition 83

ShepHyken

SEPTEMBER 14, 2020

How to Boost B2B Customer Experience on Your Website by Chris Christoff. There is some information about NPS (Net Promoter Score) that could make for an interesting discussion (debate), and I also appreciate how the author gave us reasons that generate criticism from customers beyond frustration. Here are a few ideas.

2020 85

2020 Article Customer Service Net Promoter Score 85

ShepHyken

MAY 21, 2018

Just three of a number of ways the author shares on how to lose a customer. Creating Good Employee Experiences Is Within Reach by Chris Poteet . Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. My Comment: Why do companies lose customers?

Article 83

Article 2018 Customer Service Customer Service Strategies 83

ShepHyken

SEPTEMBER 23, 2019

My Comment: Chris Elliot is a consumer advocate. The author shares five ways to keep them coming back. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. How To Tell If A Customer Service Agent Will Help You by Christopher Elliott. My Comment: You want happy customers?

Article 98

Article 2019 Customer Service Customer Journey Mapping 98

ShepHyken

FEBRUARY 28, 2022

It’s Time to Change How We Build Companies & Brands by Chris Malone. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

2022 69

2022 Article Customer Service Loyalty 69

Comm100

JANUARY 23, 2023

Employee experience will match the importance of customer experience Shep Hyken, Customer Service and Experience Expert and New York Times bestselling author, predicts: “If you want to have a good customer experience (CX), there must also be a good employee experience (EX). That will be a major focus in 2023 (and beyond).

2023 120

2023 Customer Experience E-support Customers 120

ShepHyken

SEPTEMBER 2, 2019

Focusing On Customer Experience Is No Longer Optional by Chris Cancialosi. The author shares the strengths and weaknesses of each. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. A great resource! Forbes) Ready or not, the customer experience (CX) game is on.

Article 84

Article 2019 Customer Service 2023 84

NetBase

SEPTEMBER 11, 2020

In our quest for competitive intelligence , we found an area of interest surrounding posts and authors by gender. Therefore, we sliced Peloton’s social conversation by identified author gender and follower count and found it skewed highly male. Chris Jones is actually taking up 5.8%

Social Media 98

Social Media Sports E Commerce Retail 98

ShepHyken

OCTOBER 26, 2020

Brand loyalty is changing due to the pandemic by Chris Morris. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. They make sense. Focus on the human experience, the digital experience and the culture. I’d say those are three great places to start. Follow on Twitter: @Hyken.

2020 87

2020 Article Customer Service Contact Center 87

ShepHyken

SEPTEMBER 19, 2016

Chris Edmonds. The author writes that the key to consistent, caring customer relationships is a purposeful, positive, productive culture. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. To Boost Customer Service, Wow Your Primary Customers—Your Employees by S.

2016 0

2016 Article Customer Service Culture 0

Eptica

NOVEMBER 28, 2016

Author: Guest author: Chris Measures When it comes to service, customers today demand the highest standards from every organization that they deal with, in every industry and across every channel. Date: Monday, November 28, 2016 5 top trends driving customer service. Published on: November 28, 2016. Share this page on: Tweet.

Customer Service 70

Customer Service Social Media 2016 B2C 70

Oracle

DECEMBER 31, 2018

” – Jeanne Bliss, Author, Co-Founder of CXPA, in an episode of Unforgettable. ” – Chris Pemberton, Gartner. ” – Seth Godin , Author. CX is the new battlefront for marketing. “Customer experience (CX) is the new marketing battlefront. Understanding your audience is the key to a great CX.

2018 108

2018 Customer Experience 2017 Customer Satisfaction 108

Beyond Philosophy

AUGUST 30, 2017

On NPR’s podcast Hidden Brain , host Shankar Vedantam spoke with Jonah Berger, a researcher and professor at the University of Pennsylvania and the author of Invisible Influence: The Hidden Forces That Shape Behavior. Colin is an international author of five bestselling books and an engaging keynote speaker. 18 July 2017. <

Airlines 130

Airlines 2016 2017 Books 130

Eptica

NOVEMBER 14, 2016

Author: Chris Eideh Providing customer service through social media has multiple advantages for both consumers and companies. Date: Monday, November 14, 2016 Are insurers embracing social customer service? Published on: November 14, 2016. Share this page on: Tweet.

Insurance 68

Insurance Net Promoter Score Customer Service Social Media 68

ShepHyken

MARCH 25, 2019

How Blending Brand And Culture Can Impact The Customer Experience by Chris Cancialosi. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

2019 106

2019 Article Customer Service Competitive Advantage 106

Eptica

OCTOBER 7, 2016

Author: Chris Eideh Like many industries, insurance is being disrupted by digital technology. Date: Friday, October 7, 2016 7 key issues that are holding back digital transformation in insurance. Published on: October 07, 2016. Share this page on: Tweet.

Insurance 79

Insurance Social Media 2016 Contact Center 79

CSM Magazine

FEBRUARY 1, 2022

Chris Lamberton, TrustPortal’s CEO said, “Our mission is to transform the digital experiences of employees and customers. About the Author. Chris Lamberton , CEO of TrustPortal, is a work transformation veteran: of 30. Before joining TrustPortal, he built front-office and digital.

Technology 52

Technology Multi-Channel Net Promoter Score 2017 52

CSM Magazine

FEBRUARY 1, 2022

Chris Lamberton, TrustPortal’s CEO said, “Our mission is to transform the digital experiences of employees and customers. About the Author. Chris Lamberton , CEO of TrustPortal, is a work transformation veteran: of 30. Before joining TrustPortal, he built front-office and digital.

Technology 52

Technology Multi-Channel Net Promoter Score 2017 52

Eptica

SEPTEMBER 21, 2016

Author: Chris Eideh Over the past few years we’ve seen whole industries transformed thanks to digital technology. Author: Chris Eideh Categorie(s): Chat Contact Center Customer Engagement Customer Experience Customer Service. Published on: September 21, 2016. Share this page on: Tweet.

Insurance 60

Insurance Transportation 2016 Contact Center 60