SurveySparrow

MARCH 1, 2024

Well, that’s where sentiment analysis tools come into play. Customer feedback software and social media listening tools are the ones that mostly use this. But, there are also tools that are dedicated to offering sentiment analysis alone as well. Let’s start by understanding what is a sentiment analysis tool.

2024 59

2024 Social Media Feedback Demo 59

BirdEye

SEPTEMBER 15, 2023

Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 111

Sales 2023 Demo Social Media 111

Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software.

Social Media 83

Social Media Feedback Banking Automotive 83

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. Explore more on this in our detailed blog about real estate reputation management. If you’re curious to dig deeper, check out our blog on healthcare reputation management for some really insightful stuff. That’s almost everyone!

Brands 110

Brands Management Social Media Feedback 110

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. This is where AI helps. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business.

Feedback 108

Feedback Insights Social Media E-support 108

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. This means making feedback opportunities easily accessible across various platforms, including social media, email, and direct surveys.

Customer Satisfaction 89

Customer Satisfaction Feedback Interaction Insights 89

SurveySparrow

JANUARY 29, 2024

Can you use AI for surveys, you ask? In fact, asking the right survey questions can streamline data analysis. Well, you needn’t imagine much because AI surveys are the new big thing in the market! This blog will focus on four types of AI survey questions that will help you get precise customer data.

NPS 52

NPS Customers Information Demo 52

SurveySparrow

APRIL 21, 2024

But then came low code tools, which significantly made it easier for users. Now, it’s the age of no-code tools. Literally, anyone can use these no-code software tools. That’s what these tools can do. With that said, let’s take a look at some of the best no-code tools every business should have.

E Commerce 52

E Commerce Feedback E-support Demo 52

BirdEye

SEPTEMBER 26, 2023

The use of Artificial Intelligence (AI) in healthcare industries helps businesses streamline patient management, sales processes, appointments, and improve overall patient experience. This blog post explores the many ways using artificial intelligence in the healthcare industry can boost your growth.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

Thematic

JUNE 13, 2023

With the right Voice of Customer tools in place, the answers are at your fingertips. VoC tools capture customer feedback, storing it in one place. In this blog post, we’ll discuss: What Voice of Customer (VoC) is The benefits of using Voice of Customer tools The 8 best Voice of Customer tools What is Voice of Customer (VoC)?

Voice of Customer 62

Voice of Customer Net Promoter Score Customer Experience Social Media 62

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Similarly, AI-powered chatbots mean businesses can offer 24/7 support. Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times.

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Thus, basic text analytics is just the first step toward transforming data into value: A better, more insightful text analytics tool to understand the most relevant drivers of customer experience improvement.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Businesses can measure customer satisfaction by conducting surveys, customer interviews, and analyzing customer feedback across various channels. Email support Email is a helpful customer service tool.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Comm100

MAY 25, 2022

For example, your contact center should integrate with customized software that can send follow-up surveys and reminders via text message. Today, embracing AI and machine algorithms can quickly improve your service. Throughout this process, data becomes the ultimate service tool of your contact center.

2022 52

2022 Blog Contact Center Customer Service 52

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z. However, automate­d tools can greatly assist in delivering pe­rsonalization on a larger scale.

Customer Experience 52

Customer Experience NPS Customer Satisfaction Social Media 52

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Certain complex and sensitive issues often require human empathy, creativity, and complexity that even the most advanced AI cannot provide.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool? Sounds too good to be true?

2024 52

2024 Marketing Demo NPS 52

TechSee

JUNE 10, 2021

This blog challenges that status quo. Far more than simply being a tool to help your staff see what the customers see, Visual Assistance can guide the customer across many touchpoints, from onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. Smart Scheduling with AI.

Innovation 207

Innovation 2025 Transportation Consumers 207

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback.

Social Media 157

Social Media Feedback User Experience Insights 157

SurveySparrow

JANUARY 9, 2024

Using AI tools for market research is a game changer. This blog will look into the top AI market research tools, their features, and pricing! But, before that… What is an AI Market Research Tool? Here’s the lowdown: Efficiency Boost: AI tools make things faster.

Marketing 52

Marketing Document Multi-Channel Insights 52

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Table of contents What are customer feedback tools? Customer feedback tools are just as the name implies. Selecting a customer feedback tool Does it work for your needs?

2023 98

2023 Feedback Net Promoter Score Social Media 98

ShepHyken

NOVEMBER 15, 2019

Further, when you want customizable features such as artificial intelligence applications (see below), you don’t have to buy expensive enterprise tools or hire the technical experts required to use them. The IVR can link back to your customer data, modify survey questions in real-time, and collect personalized feedback.

Blog 92

Blog Customer Experience Contact Center Interaction 92

BirdEye

OCTOBER 11, 2023

This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. Use data and product survey questions to discover where your customers like to hang out online. Make sure that the communication tools you use in your organization support easy transitions between channels.

Insurance 111

Insurance Customer Experience Social Media Omnichannel 111

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

Calabrio

NOVEMBER 25, 2020

Artificial Intelligence (AI), in particular, is bringing great improvements to the contact center. AI Management Platforms enable contact centers to use bots that can automate routine tasks and power self-service options that help customers quickly find the information they need on their own. Collaboration is an emerging theme.

Contact Center 52

Contact Center Blog Banking Competitive Advantage 52

ShepHyken

NOVEMBER 10, 2017

I believe that chat is an excellent self help tool. Many times, businesses want tools or resources that help their customers. A live chat tool can help businesses significantly improve lead capture efforts, customer onboarding, and long-term support. 2. Answers queries and clears doubts, around the clock.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

SurveySparrow

JULY 27, 2023

Are you curious about the role of artificial intelligence (AI) in marketing? In this blog, we’ll delve into the pros and cons of AI in marketing, shedding light on its benefits and challenges. What is AI Marketing? You must be well acquainted with what AI is and what its use cases are by now. Look no further!

Marketing 52

Marketing B2B Insights Roadmap 52

Kustomer

JUNE 27, 2022

Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes. Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. What Are the 12 Best CS Software Tools in 2022?

2022 98

2022 Customer Service E Commerce E-support 98

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis?

2023 98

2023 Feedback Social Media Net Promoter Score 98

BirdEye

SEPTEMBER 8, 2023

This blog post explores the real estate reputation management world and the best practices to follow. 5 effective strategies for real estate reputation management How to choose the right reputation management tools for real estate businesses FAQs on real estate reputation management Conclusion What is real estate reputation management?

Management 111

Management Social Media Multi-Channel Demo 111

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. The good news is that social media is also an excellent marketing tool for promoting products or services , attracting new customers, and driving engagement. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

Social Media 52

Social Media Blog ROI Brands 52

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Customer Success 98

Customer Success Blog Customers Feedback 98

Upstream Works

JANUARY 31, 2023

CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX. AX Trend: AI-Driven Automation As with many other types of jobs, agents spend too much time on manual, repetitive tasks, leaving them with less time to interact directly with customers.

2023 78

2023 Contact Center Customer Journey Mapping Touchpoint 78

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. A recent survey shows that 87% of millennials use Facebook for travel booking inspirations, while 50% use Pinterest and Twitter to inspire them.

Travel 110

Travel Marketing Social Media Hotels 110

CX University

MARCH 18, 2024

Understanding Hyper-Personalization Hyper-personalization is a data-driven marketing strategy that uses artificial intelligence (AI), machine learning, and big data analytics to deliver personalized content, products, and services to customers on a one-to-one basis.

Customer Experience 52

Customer Experience Retail 2023 2022 52

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. AI chatbots with emotional intelligence (EQ) While AI chatbots are becoming commonplace, few are leveraging the potential of chatbots with EQ.

Omnichannel 69

Omnichannel Customer Service Customers Touchpoint 69