get-your-contact-center-staff-working-remotely-now Blog Related Topics 
Upstream Works
MARCH 17, 2022
For contact centers, this also includes staffing and operations. Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here. For now, AI will best serve contact centers as a complementary technology.
Talkdesk
JUNE 18, 2020
This is a guest blog from Amanda Verner, Marketing Manager at ProcedureFlow , a Talkdesk AppConnect partner. ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience.
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Strativity
MARCH 30, 2020
Science tells us that this is the right thing to do even as both our human instincts and our pre-Coronavirus strategies were designed to get closer to each other. Companies worldwide are scrambling to adjust their practices resulting in many employees now working remotely. 2 – GET EMOTIONAL.
Oracle
JULY 14, 2020
Below is a look at a few of these trends, including contactless consumer experiences, the ability for employees to “Work From Anywhere”, virtual engagements, and the acceleration of messaging as a channel. Work from anywhere. While the movement of working from home or anywhere was gaining traction before the pandemic (e.g.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
Bold360
MARCH 16, 2020
As we are seeing in Italy and now Spain, it is causing entire countries to lockdown and dramatically upend daily life. Furthermore, supply chains are being disrupted, physical stores are closing, and agents are unable to staff contact centers. A final important area of focus is enabling self-service capabilities.
Call Experts
JULY 7, 2022
Outsourcing gives you more time to focus on other essential tasks, such as growing your business. In addition, using a third party means you can outsource more than one function and keep your staff focused. . Outsourcing reduces costs by transferring portions of your workload to a third party. Read on to learn more.
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