ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools, people, or organization. The speed of service delivery has a massive effect on how customers view your support. Element #1: Fast.

Blog 107

Blog Effort Score Interaction Article 107

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. Read more: HSS Hire Switches to Comm100 Live Chat to Achieve 30% Chat to Conversion.

Customer Service 82

Customer Service ROI Customers Consumers 82

Comm100

OCTOBER 17, 2023

The primary aim of the software is to increase efficiency, improve customer satisfaction, reduce operational costs, and help businesses to scale. You can learn more about how to achieve this human-bot harmony here. Businesses today thrive on efficiency, and the customer service domain is no exception.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

ProProfs Chat

DECEMBER 16, 2020

To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms. But simply adding live chat to your website won’t be enough. How Can Live Chat Help During the Holidays? Let’s get started.

Management 98

Management Sales Document Brands 98

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations. Response speed.

Customer Experience 86

Customer Experience Multi-Channel Omnichannel Social Media 86

Comm100

DECEMBER 8, 2020

And that is how they can best be described. And that is how they can best be described. Plus, streamlined processes to get things rolling in the right direction. And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. Enter automation. What is a Chatbot?

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. This way, they stick with the brand, increasing profitability and reputation.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

ProProfs Chat

AUGUST 14, 2020

67% of customers expressed how good customer experience encourages them to stay longer or spend more money. ”. And one tool that helps you conduct consistent communication and simplify customer journey is live chat. Let’s find out different areas where live chat can help your business optimize customer journey efficiently.

Customer Journey 116

Customer Journey Webinar Customers Brands 116

Comm100

OCTOBER 10, 2022

By introducing a chatbot, organizations are now expanding customer service availability, cutting costs, increasing team efficiency, so much more. In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings.

Customer Service 81

Customer Service Customers Technology 2019 81

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

2021 98

2021 Social Media 2020 Loyalty 98

SurveySensum

NOVEMBER 22, 2023

Are you aiming to boost sales, strengthen customer loyalty, or expand market reach? For example, if you want to increase your online sales, ask customers about their shopping experience on your website. Do you know that 88% of online customers don’t return to a website after a poor user experience?

Feedback 52

Feedback Customer Insights Insights E Commerce 52

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

2022 82

2022 Customer Service Omnichannel 2021 82

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools , people, or organization. The speed of service delivery has a massive effect on how customers view your support. Element #1: Fast.

Blog 68

Blog Effort Score Customers Interaction 68

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! Retention increases when customers get results, leading to increased purchasing and ultimately boosting enterprise revenue growth. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

Magellan Solutions

DECEMBER 12, 2023

We all know how annoying it can be to receive a random call from someone offering a product or service we don’t need or want. How do you make a good first impression, build rapport, and persuade them to take action? There are chances of increasing response rates, conversions, and engagement through personalization.

Social Media 52

Social Media Call Center Feedback B2B 52

BirdEye

JULY 7, 2023

It has the capability to answer frequently asked questions as well as offer product and service suggestions to drive sales. In this blog post, we’ll take a deep dive into how a customer service chatbot can elevate your customer support activities, what drawbacks it may have, and share real-life success stories.

Customer Service 96

Customer Service Social Media Banking 2008 96

NICE inContact

AUGUST 2, 2019

1) Live Chat. A few years ago, live chat was a nice novelty to have on your website. Now, live chat is a necessity. Live chat makes all that possible — and more. Live chat makes all that possible — and more. Live chat saves money and helps build revenue.

Technology 91

Technology Customer Service Omnichannel Call Center 91

Bold360

OCTOBER 2, 2020

The frustrating failure to route well can happen on any channel, whether phone, chat, text, email, or social media messaging. Pre-set routing rules determine how incoming communications are directed to specific areas, agents, or departments. Who is satisfied by this time-consuming routing roulette? What is Intelligent Routing?

Contact Center 98

Contact Center Average Handle Time Hotels Customer Journey 98

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. This is where the benefits of a virtual web assistant truly shine. Support Tickets and CRM Management.

Blog 96

Blog E Commerce E-support Article 96

ProProfs Chat

DECEMBER 20, 2019

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Businesses are using live chat increasingly because live chat instills confidence in the customers. What is Live Chat?

Communication 82

Communication Social Media Sales Call Center 82

ProProfs Chat

APRIL 9, 2019

How does it feel when your customers compliment the business for providing instant support? That’s where live chat software comes to your rescue. What is Live Chat Software? A live chat software is a service platform that helps organizations provide instant customer support and information.

Sales 76

Sales Feedback Brands Banking 76

ProProfs Chat

JANUARY 30, 2020

In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Comm100

FEBRUARY 15, 2022

If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP. If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP.

Consumers 52

Consumers Blog Customer Service Social Media 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. 5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony.

Social Media 52

Social Media Blog ROI Brands 52

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

2022 61

2022 Customer Service Omnichannel 2021 61

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. On the other hand, live chat represents human warmth, understanding, expertise, and the ability to connect. What is a chatbot? For customers.

Customer Service 57

Customer Service E-support E Commerce Customers 57

Comm100

JUNE 27, 2021

This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”.

Customer Journey 52

Customer Journey Sales Customer Satisfaction Customers 52

Playvox

AUGUST 23, 2022

Chat for customer support was starting to trend before the pandemic. But as it wore on, customers took an even bigger interest, and live chat tickets surged by 50%. Chat software is a useful tool for businesses that want to communicate with their users and help them with their issues each day.

Blog 52

Blog Article Customers Loyalty 52

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. This will help lead you to forming important relationship with your customer. – Shep Hyken. Customer service needs customer data. Let’s start connecting some dots.

Blog 91

Blog Customer Service Contact Center Customers 91

Kustomer

JUNE 30, 2022

In this blog, we’ll examine the difference between reactionary and proactive support styles and walk through five of our favorite proactive customer support examples from major brands like Airbnb and Netflix. So how do we take traditional customer support and improve the overall experience? Customer expectations are heightened.

E-support 95

E-support E Commerce Social Media Loyalty 95

Comm100

DECEMBER 8, 2020

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. From January to August 2020, chat volume increased by 24% compared to 2019. But did you know that live chat can be so much more than just messaging?

Download 52

Download Interaction Customer Satisfaction 2019 52

Comm100

NOVEMBER 15, 2022

For more information on why digital-first customer service strategies are growing, check out this blog.). This significantly increases their addressable market through an expanded product offering that meets customer service needs. Increase deal size. The reasons for this are simple. Grow customer base.

Omnichannel 80

Omnichannel Social Media Books Communication 80

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? It includes everything from online shopping to the moment a customer walks into the store at the mall, the act of purchasing, after-sales services, and returns. Customer shopping online who is satisfied with the store's digital CX 1.

Social Media 52

Social Media 2023 Roadmap E-support 52

Lithium

MAY 3, 2022

At the end, you’ll have the opportunity to dig deeper with a live Q&A session. Understand how Khoros is progressing across our platform, including: Marketing, Care, Community, and AI. Understand how Khoros is progressing across our platform, including: Marketing, Care, Community, and AI. Not able to join us live?

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Comm100

NOVEMBER 10, 2020

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and with real-time live chat, a company of any size can deliver. In today’s digital-first world, live chat has become the most popular digital communication channel.

E Commerce 52

E Commerce Automotive Healthcare Brands 52