BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 110

Marketing Social Media Advertising Workshop 110

Totango

DECEMBER 20, 2023

With our last tool, everything was complicated, overly technical, and buggy. Segments for navigation : Users appreciate the customizable segments that help with easy navigation across different portfolios and real-time data pulling, offering valuable insights. These actions lead to increased efficiency and time savings.

2024 108

2024 Customer Centricity User Experience 2023 108

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This article will give you six best practices for optimizing your B2B customer segmentation. What Is B2B Customer Segmentation? Firmographics: such as company size, industry, and annual revenue.

B2B 99

B2B Customer Journey Mapping Social Media Net Promoter Score 99

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. If you are looking for a customer experience platform that fits your needs, we compared three major tools to help you find the right one: Medallia, Qualtrics, and Lumoa. How fast can you use the tool that you just bought?

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Totango

NOVEMBER 10, 2023

.” — Peter Armaly, VP of Customer Success, ESG Make the journey mapping exercise cross-functional Journey mapping is the practice and tool most often talked about in customer success; at the same time, it’s also (probably) the most unintentionally wasted time and tool in customer success. It’s prescriptive. …

Customer Success 97

Customer Success Customer Journey Mapping 2023 Customer Journey 97

Optimove

DECEMBER 19, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Having a good email segmentation strategy is instrumental in increasing consumer engagement, ultimately leading to higher conversion rates. One segmentation approach could be based on the age of the students involved.

E Commerce 59

E Commerce E-support Download Lifetime Customer 59

Lumoa

APRIL 18, 2023

Due to the sheer volume of tools used and data collected, it has become cumbersome and time-consuming—and sometimes near impossible—to generate useful insights at the pace necessary to stay ahead of the competition. Surveys are great tools because collecting Voice of Customer feedback is a vital part of understanding your customers better.

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

Totango

AUGUST 16, 2022

Finally, we’ll review five of today’s top customer retention platform tools and what they can do to help you maintain more clients. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool.

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

Optimove

DECEMBER 7, 2023

Why It Matters: Understanding the dynamics of customer behavior is the key to creating Customer-Led Marketing strategies that drive retention. But this surge in returns can be a gift for marketers. Can Better Segmentation Improve Retention?

Loyalty 75

Loyalty 2022 Insights Customer Retention 75

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Download 59

Download Return on Investment Loyalty ROI 59

Optimove

DECEMBER 4, 2023

What is Email Segmentation? Email segmentation is a targeted marketing strategy that involves categorizing an email list into distinct segments based on specific criteria such as demographics, behavior, or preferences. How does Email Segmentation Work?

Download 52

Download Metrics Definition Return on Investment 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. Click here to read the blog. Click here to read the blog. Click here to read the blog.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. For businesses today, referral marketing is revolutionizing growth. In fact, 64% of marketing executives believe that word-of-mouth referrals are the most effective form of marketing. Let’s dive in.

E Commerce 63

E Commerce Marketing Multi-Channel E-support 63

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

Customer Experience 52

Customer Experience NPS Customer Satisfaction Social Media 52

Optimove

MARCH 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: March marks Problem Gambling Awareness Month in the US. Responsible gambling tools are emerging as trust and loyalty boosters, with 75% of players appreciating their inclusion, Optimove survey reveals.

Download 52

Download Loyalty Demo Measurement 52

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 1.

2025 59

2025 Marketing 2024 Customer Centricity 59

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

Marketing 69

Marketing 2024 Social Media Download 69

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 72

2024 Marketing Consumers Download 72

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. This article explores Totango’s workflow integrations including Segment and Zapier, but these are just a few of the ways you can automate and streamline your workflows with Totango.

2009 118

2009 Social Media Download Customer Success 118

CSM Magazine

MARCH 26, 2024

Use tools like surveys, customer interviews , and feedback forms to collect insightful data. Load Time Optimization: Regularly assess and optimize load times for different segments of your SaaS. Accessibility is not just ethical—it widens your market and improves the experience for all users.

Customer Experience 52

Customer Experience Feedback Customers Insights 52

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. Now, let’s look at the top 10 customer journey analytics tools. They show you how customers interact with your business.

Customer Journey 52

Customer Journey 2023 Multi-Channel Touchpoint 52

SurveySparrow

JULY 13, 2023

In this blog, we delve deep into what a VoC strategy is, its key benefits, the vital steps involved in its creation, the significance of different feedback channels, and how a tool like SurveySparrow can help simplify this process. What is a Voice of the Customer Strategy? Take Action: Insights gathered are put into action.

Competitive Advantage 52

Competitive Advantage Social Media Feedback Customer Satisfaction 52

Optimove

SEPTEMBER 29, 2023

Optimove scored the highest in the Journey Orchestration use case in Gartner’s Magic Quadrant companion report, “The Critical Capabilities for Multichannel Marketing Hubs.” According to Gartner, Optimove “enables data-centric, high-frequency marketing programs, with data management and AI to deliver top-tier personalization.”

2023 78

2023 Marketing ROI Download 78

QuestionPro Audience

JULY 21, 2022

An effective Insight Community will provide collaboration tools that naturally allow the community to grow over time. Forums, instant voting, consumer blogs and bulletin boards are some of the interactive elements that researchers will use to spark a conversation. Let’s talk about some insight communities platforms in the market.

Insights 78

Insights Advertising Interaction Consumers 78

Totango

SEPTEMBER 13, 2022

A customer success playbook is a set of best practices, key performance indicators, workflows, templates, and monitoring tools designed to ensure that clients achieve desired outcomes from using your product at each stage of their customer journey. Deliver the Right Message at the Right Time by Segmenting Customers.

Customer Success 86

Customer Success Customer Journey Customers Customer Retention 86

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

Customer Success 98

Customer Success Blog Customers Feedback 98

Optimove

NOVEMBER 9, 2023

Why It Matters: New data privacy regulations have made user acquisition in the social gaming market more difficult than ever before. Marketers must employ innovative Customer-Led Marketing strategies to attract new users, enhance their gaming experience, and boost revenue.

Advertising 72

Advertising Innovation Download Loyalty 72

SuiteCX

FEBRUARY 18, 2020

Like customer experience (CX) more broadly, there are a number of platforms that create the ecosystem of tools available to manage and understand their Customers’ experience. The confusing part is that a number of tools all call themselves “Customer Journey Tools” which tends to muddy the market.

CEM 109

CEM Customer Journey Insights Sales 109

CX University

MARCH 18, 2024

Understanding Hyper-Personalization Hyper-personalization is a data-driven marketing strategy that uses artificial intelligence (AI), machine learning, and big data analytics to deliver personalized content, products, and services to customers on a one-to-one basis. Market Share and Customer Success. Customer Retention.

Customer Experience 52

Customer Experience Retail 2023 2022 52

BirdEye

SEPTEMBER 12, 2023

This blog post details the top social media best practices a business needs to use social media to its full potential. Table of contents Why is social media marketing important? This section covers a list of what businesses must follow to succeed in their social media marketing efforts. What do they care about?

Social Media 105

Social Media Measurement Brands Leadership 105

SurveySparrow

FEBRUARY 9, 2024

That’s why it is so important to master this part of the customer journey marketing. So, being able to adapt your marketing strategy to fit each stage of the customer’s journey is crucial. 51% of marketing professionals agree that basing more decisions on data analysis is crucial. What Is a Customer Journey?

Customer Journey 52

Customer Journey Marketing Social Media Brands 52

Optimove

JANUARY 17, 2024

Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As we celebrate Get to Know Your Customers Day, it’s crucial to remember that every day is an opportunity to put the customer first, starting with their data and leveraging AI-powered tools to uncover valuable insights.

Loyalty 59

Loyalty 2024 Download Roadmap 59

Totango

JUNE 17, 2021

What is customer segmentation ? We’ll discuss the subtle shade of difference between customer segmentation and audience segmentation, two terms with some overlap that are often used interchangeably. We’ll look at the different ways you can segment your customers and when to apply each. What Is Audience Segmentation?

Definition 71

Definition B2B Customer Journey Mapping Customer Journey 71

Totango

APRIL 25, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Unfortunately, many platforms on the market either don’t have these critical functionalities, or if they do have them, they’re highly complex and often come with a higher price tag. .

Customer Journey 86

Customer Journey Customer Success Definition Blog 86

Optimove

NOVEMBER 7, 2023

As marketers we need data at our fingertips to unlock customer insights, getting innovative ideas for engaging campaigns, and perfectly orchestrating communications to each customer. As your customers, marketing, and technology evolves, so too does Optimove’s AI. And then achieving all that at scale? That’s exactly what OptiGenie does.

Marketing 83

Marketing Multi-Channel 2012 Customer Journey 83

Beyond Philosophy

APRIL 11, 2024

Next, it’s interesting that Boehme thinks that many organizations struggle to understand how customers want to improve their lives and to translate these insights into an effective product, marketing, and sales strategy. This sequence is the classic features and benefits slant businesses often use in marketing.

Books 78

Books Customers Insights Marketing 78

BirdEye

JUNE 21, 2023

So, a well-executed customer referral program can be a powerful and cost-effective marketing strategy to attract new customers and improve customer retention rates. Whether you’re just starting a new program for the first time or a seasoned marketer, there are many customer referral programs from which to draw your inspiration.

Reference 93

Reference Social Media Travel Customer Retention 93