What Is a CSAT Score? How to Calculate and Utilize a CSAT Score
InMoment XI
NOVEMBER 15, 2022
A proven channel to understand customer sentiment is by implementing customer satisfaction surveys. What Is a Customer Satisfaction Survey? These more defined metrics can present as any of the four types of CSAT surveys: #1: Customer Satisfaction Score (CSAT). #2: 4: Milestone Surveys. 2: Net Promoter Score (NPS®). #3:
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