Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. A persuasive leader.

Books 80

Books Blog Management Leadership 80

SurveySensum

AUGUST 21, 2023

Are you struggling with retaining your existing SaaS customers? However, the good news is that some have managed to double their revenue through effective customer retention strategies. In SaaS businesses, subscription deals are offered where customers pay either monthly or yearly to use their software. You’re not alone.

Customer Retention 52

Customer Retention B2B NPS Demo 52

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Feedback NPS Demo 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. In-app Guides: Whatfix.

Customer Engagement 106

Customer Engagement 2022 Engagement Return on Investment 106

SurveySensum

SEPTEMBER 26, 2023

As a product manager, this can be a disheartening experience. Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. Customers were signing up but not sticking around, and her SaaS platform was inundated with user complaints.

Management 52

Management Demo User Experience Measurement 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Customer Success Team Management. Churn and Risk Management. Customer Experience.

2021 111

2021 Customer Success Webinar Multi-Channel 111

CustomerSuccessBox

JUNE 24, 2022

Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue.

Customer Success 52

Customer Success Metrics Customer Retention Customers 52

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Address negative customer feedback promptly and professionally.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. But that doesn’t mean that automation has to feel cold or unwelcoming.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. The term is borrowed from human resources management. Assigning account managers.

Customer Journey Mapping 95

Customer Journey Mapping Customer Success Document Customer Journey 95

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success. Proactively guide customer growth.

Customer Retention 87

Customer Retention Customer Success Customer Journey Mapping Customer Journey 87

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. So, we took into account these essential factors to guide our tool selection.

2023 52

2023 NPS Feedback Metrics 52

ClientSuccess

MAY 8, 2019

I’m excited to continue on with our blog series on customer success metrics. The topic I will cover in this blog is on the top five customer success health metrics. Whereas DAU/MAU ratio measures the frequency of using a SaaS solution, product adoption measures *breadth* and *depth* of using a SaaS solution.

Metrics 59

Metrics Customer Success E-support Net Promoter Score 59

CustomerSuccessBox

MAY 26, 2021

If you start looking online for a Customer Success Platform or a solution you’ll most likely come across a lot of discussion about “B2B SaaS, which might cause you to wonder if Customer Success software is only for Subscription-based, B2B companies. How does it help achieve growth in the SaaS economy? What is Customer Success?

Customer Success 52

Customer Success B2B Social Media Customers 52

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

Customer Retention 52

Customer Retention Metrics Seminar B2B 52

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. The Beginner’s Guide to Product-Led Growth Metrics. 6 Important Product Management Metrics (and How to Improve Them).

Article 97

Article 2020 Roadmap Metrics 97

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

B2B 52

B2B 2023 Feedback Multi-Channel 52

CustomerSuccessBox

MAY 8, 2022

Nothing irritates Customer Success Managers (CSMs) more than a product that fails to deliver results. Prospective purchasers will find it challenging to evaluate SaaS items due to the tremendous competition for the consumer’s attention. This is one explanation for why this misconception is so prevalent when it comes to SaaS.

Customer Success 52

Customer Success Customers Consumers User Experience 52

CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. As a Customer Success Manager (CSM), your job is to help customers derive more value from your product so that they achieve their business goals. Why are B2B SaaS upselling strategies important?

B2B 52

B2B Presentation Customer Success Feedback 52

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. In This Article: Why is Sentiment Analysis on Customer Feedback Important?

Feedback 83

Feedback Customer Experience Customers Retail 83

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

SurveySensum

FEBRUARY 6, 2024

The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. So, what is a cancellation survey?

Feedback 52

Feedback Demo Insights User Experience 52

ChurnZero

NOVEMBER 18, 2021

In this article, I share my mantra for learning that guides my work, as well as how to ensure your education program engages students and drives lasting change. That’s why customer education is absolutely essential to preventing churn in SaaS businesses. Then, make it manageable. By prioritizing customer education.

Webinar 98

Webinar Customers Customer Journey Engagement 98

ChurnZero

FEBRUARY 23, 2023

That’s why ChurnZero believes customer retention and loyalty are the most important stages of customer lifecycle management. This blog post aims to help you with that. What is customer lifecycle management in plain English? The key to effectively managing a customer lifecycle is metrics. Our recommendations follow below.

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

ChurnZero

FEBRUARY 23, 2023

That’s why ChurnZero believes customer retention and loyalty are the most important stages of customer lifecycle management. This blog post aims to help you with that. What is customer lifecycle management in plain English? The key to effectively managing a customer lifecycle is metrics. Our recommendations follow below.

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

CustomerSuccessBox

DECEMBER 1, 2021

We know it can be difficult, which is why we’ve created this definitive guide to automate the onboarding process so you can integrate it in the future. You can check out our Ultimate Guide to Onboarding. Essential Read: Onboarding guide. The Customer Success Manager needs to intervene only when the workflow breaks.

Customer Journey 52

Customer Journey Customers Document Touchpoint 52

Totango

JANUARY 17, 2019

Not to get too philosophical, but each journey begins with a first step, and in the SaaS domain, that means onboarding. You can implement software that will help you manage escalations , and make sure your team is well trained in assisting unhappy customers. Customer renewal success is critical for SaaS enterprises.

Loyalty 74

Loyalty Customer Retention Social Media Customers 74

Wootric

AUGUST 29, 2018

Why do I know talking with your customer is *the* very best predictor of, and contributor to, SaaS business growth? Because creating a constant flow of customer feedback, input, and conversation makes Customer Experience (CX) better. It’s not just feedback. Segment for easily managing your tools without dev.

Net Promoter Score 65

Net Promoter Score Effort Score NPS Customers 65

SurveySparrow

DECEMBER 8, 2023

Here’s a sneak peek at the topics we will cover in this blog: All That You Need to Know About Forms 8 Types of Forms Best Practices Off we go! It is commonly used to gather data, feedback, or responses. Good forms, on the other hand, guide you through, making your interaction smooth and frustration-free. What is a Form?

Engagement 52

Engagement Magazine Events Feedback 52

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. However, we found the following limitations on evaluating feedback from platforms like G2, Capterra, and Trustradius. No integration with Active Directory to manage users.

Multi-Channel 52

Multi-Channel 2023 Feedback Social Media 52

Wootric

NOVEMBER 24, 2020

This guide breaks down what every remote business needs to know about increasing engagement rates and building lasting customer relationships. If your website includes a blog, this will be a significant factor in the audit process. . Listen And Respond To Feedback. Know Your Customer Base.

Customer Engagement 52

Customer Engagement Engagement Social Media E Commerce 52

LiveChat

NOVEMBER 13, 2018

You may think that being a Customer Success Manager is a piece of cake. But I’m here to bring you closer to all the specifics I learned from LiveChat’s Customer Success Managers. To better understand their role, let’s recall what Customer Success Management is in general. Customer Success Manager’s skills. Is it though?

Customer Success 54

Customer Success Management Events Measurement 54

ChurnZero

MARCH 4, 2022

Manage customer feedback. Let’s pick one use case – managing customer feedback – to examine a bit closer. Customer Success teams receive a constant flow of customer feedback. Typically, Customer Success teams submit that feedback to their product team. Remove barriers to adoption.

Customer Success 95

Customer Success Presentation Article Customers 95

ClientSuccess

DECEMBER 20, 2018

Just as every customer success team has different types of compensation guidelines, so too do these teams rely on different metrics to track and guide department, team, and individual success. The top five SaaS customer financial metrics are: Revenue Retention Rate (Gross and Net). Revenue Churn Rate (Gross and Net). Quick Ratio.

Customer Success 49

Customer Success Metrics 2019 Financial 49

CSM Practice

JUNE 19, 2019

The commonly used and highly effective customer success approach for early stage startup companies remains the high-touch model, in which every customer enjoys dedicated attention from their assigned customer success manager, throughout the their customer journey. It hinders proper scaling in your customer success organization.

Customer Success 67

Customer Success Customers Workshop Feedback 67

ClientSuccess

JANUARY 8, 2019

As a customer success manager (CSM), your goal is to help your customer accounts change their behaviors by using your product(s) to drive positives outcomes and ROI throughout their entire journey with your company. In this blog post, we will also discuss 3 other non obvious signs that might also let you know that product usage is slipping.

Net Promoter Score 58

Net Promoter Score Metrics NPS Customer Success 58

Totango

JULY 24, 2020

The digitization of business has changed the way SaaS and subscription enterprises derive value from their customers and given rise to a mutually beneficial model. Leverage Voice of Customer Feedback. Leverage Voice of Customer Feedback. Their feedback can tell you what support they need to progress with their product use.

B2B 62

B2B Customer Success Customer Centricity Voice of Customer 62