GetFeedback

APRIL 3, 2019

We recently released a Post Purchase Survey on yeti.com and yeticustomshop.com that gives us feedback regarding to the whole website journey. GetFeedback seamlessly integrates with Salesforce. Everything flows back and forth very easily and the customization is almost limitless with how you can control the data coming into Salesforce.

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GetFeedback

MARCH 23, 2019

Sending surveys. But, in order to be successful, you need to create surveys deliberately. You need the right survey tools. When it comes to choosing survey tools, there are a number of factors at play. That’s why we’re sharing everything we know about survey tools (after all, we are one!).

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Omnichannel Feedback Demo Sales 223

SurveySparrow

FEBRUARY 18, 2024

Oh, hey, we might start with an overview of the tool. You can create your account in a span of a few minutes and start sending out email surveys that bring instant results. Key Features Survey Creation Made Simple Easily create surveys with the intuitive survey wizard and access a vast email library and embedded thermometer templates.

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2024 Multi-Channel E Commerce Tourism 52

GetFeedback

APRIL 30, 2018

That’s why quick, transactional surveys are gaining popularity. Top 3 Marketing Surveys. Website Surveys. With website surveys , you can specify which pages you want your survey to appear on, as well as design different surveys for specific pages on your site. Blog Surveys.

Marketing 207

Marketing Feedback Document Blog 207

GetFeedback

OCTOBER 30, 2018

Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, companies can seamlessly integrate elegant surveys at the end of their live chat conversations, helping them collect real-time, contextual customer feedback. That’s why we built GetFeedback for Salesforce Chat.

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GetFeedback

APRIL 17, 2019

And when you get your bearings with that, you can enhance your company’s presence on social media with tools like Hootsuite or Sprout Social. You should verify that your channel-supporting tools work properly by providing skilled software support to them. What tools can handle all the turning around. Eliminating the reasons.

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Customer Service Multi-Channel Social Media Customers 255

GetFeedback

JANUARY 24, 2019

In order to meet this demand, your team needs modern customer support tools that aid their efforts in providing the best customer experience possible. These tools prevent lost tickets, facilitate better communication, and ultimately make it possible for you to deliver the best customer experience you can. Robust customer survey tools.

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Customer Experience Net Promoter Score Effort Score Communication 210

GetFeedback

DECEMBER 27, 2018

The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. 4 Ways to Distribute Online Surveys. Send email surveys. Do you only want to target just customers?

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Social Media Blog Feedback 2014 199

GetFeedback

JULY 11, 2018

With the help of customer listening technology and CRM solutions like Salesforce, you can roll out a company-wide CX initiative that helps all departments get a better idea of customers’ preferences. Voice of the Customer (VoC) tools help you spot warning signs before they turn into major problems. Try us out for free today.

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2015 Social Media Customer Satisfaction Customer Centricity 207

GetFeedback

AUGUST 31, 2018

Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. But we know great survey design is just the first step to collecting powerful customer insights. The results?

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Effort Score Net Promoter Score Feedback Measurement 170

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations. This list is created after a detailed analysis of each tool’s features, price, pros, and cons.

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GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Salesforce knows a thing or two about events. Let’s get started.

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Events Feedback Social Media Presentation 199

GetFeedback

APRIL 19, 2018

We talk about great survey design a lot, but besides being modern and mobile-friendly, what else can you do to keep respondents tuned in? Here are 5 survey tips that help improve response rates. Survey Tip #1: Embed questions into emails. Distributing surveys via email is a highly effective way to collect feedback.

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Engagement Effort Score Measurement Article 170

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

SurveySparrow

FEBRUARY 22, 2024

Now, the next hurdle is finding the apt tool or software to help with retention. 5 Key Features to Look for in Customer Retention Software You are on the lookout for a customer retention software, and whether the tool you need is on the list or not, you will acquire one nonetheless. Let’s see how the tool can help here.

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Customer Retention 2024 E-support Loyalty Programs 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool? Sounds too good to be true?

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2024 Marketing Demo NPS 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. So, we took into account these essential factors to guide our tool selection.

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SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

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Feedback Management NPS Customer Satisfaction 52

GetFeedback

MAY 5, 2019

Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. An employee satisfaction survey is a useful tool for collecting and acting on employee feedback to create these successful outcomes in your organization. How employee satisfaction surveys can help.

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Net Promoter Score Feedback Measurement NPS 273

GetFeedback

FEBRUARY 4, 2019

You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program. Gathering live chat survey data .

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Feedback Effort Score Insights Information 186

GetFeedback

SEPTEMBER 7, 2018

This will help you understand what tools you have at your disposal and what investments you may need to make. Step 3: Implement VoC tools. Now, to get the most bang for your buck, you need to invest in the right tools to get started. Pick the right survey tool. Create a cohesive design between email and survey.

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Net Promoter Score Feedback Insights Financial 150

GetFeedback

DECEMBER 16, 2019

For internal project management , I like to use a tool like Monday to manage my team and assign out training and various tasks. . According to Salesforce, 59% of consumers expect businesses to adapt to their changing expectations, or they will start feeling like you’re neglecting them. Improve brand perception.

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Feedback Social Media Customers Consumers 195

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. Now, let’s look at the top 10 customer journey analytics tools. They show you how customers interact with your business.

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Customer Journey 2023 Multi-Channel Touchpoint 52

SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ If you did, then this blog is for you and everyone who struggled with What to do with this feedback? How to analyze it? How to make it actionable? And how to respond to the customers? Let’s find out! So what did they do?

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SurveySparrow

JUNE 20, 2023

Are you tired of using the same old survey tool and looking for something fresh and exciting? In this blog post, we’re going to explore some incredible alternatives to Survey Anyplace that will take your survey experience to the next level. Let’s take a look at top 10 Survey Anyplace alternatives 1.

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Multi-Channel Document Feedback Insights 52

SurveySparrow

JUNE 20, 2023

In this blog, we’ll introduce you to 10 impressive tools that can give SoGoSurvey a run for its money. Let’s talk about the need for alternatives in the world of survey tools. SurveySparrow It is an innovative feedback tool designed to enhance the survey experience for both businesses and respondents.

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2023 Multi-Channel Document Feedback 52

SurveySensum

NOVEMBER 10, 2023

→ A robust website feedback tool. Using an efficient website feedback tool is a game-changer for online businesses. But with an abundance of website feedback tools in the market, how to choose the right one for your business? What are the best tools out there? What are the best tools out there?

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

GetFeedback

DECEMBER 4, 2018

The in-app message for when a user tries to delete a survey question) . ( The in-app message for when a user transfers survey ownership ) . We do this by providing our users with all the tools and insight they need to confidently start using our surveys. . Embrace humility (it’s for your own sake).

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Customer Service B2C B2B Customers 259

GetFeedback

DECEMBER 27, 2018

According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Online surveys are an essential tool in any customer feedback program. We’ve created this guide to teach you everything you need to know about maximizing online survey response rates.

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Net Promoter Score Feedback 2015 2010 225

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. However, despite its effectiveness, AskNicely has some drawbacks to consider.

2023 52

2023 Net Promoter Score NPS Feedback 52

SurveySensum

FEBRUARY 14, 2024

” — That’s where the right employee feedback tool comes into play. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. What is an Employee Feedback Tool?

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2024 Feedback Culture Demo 52

GetFeedback

MAY 4, 2018

Send an annual Voice of the Customer survey. Sending a Voice of the Customer survey once a year can help you stay in tune with customer needs and identify common challenges. If you’re using a CRM like Salesforce, you can even map survey results to customer records and build out advanced reports and dashboards using the data.

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Net Promoter Score Customer Centricity Feedback Roadmap 170

SurveySparrow

OCTOBER 5, 2020

The birth of online survey tools has made it incredibly easy for businesses to get feedback from their customers. And choosing an online survey tool or a survey software can often confuse you. Typeform is a great online survey tool to use if you are looking to build fun surveys.

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NPS Net Promoter Score Feedback Exceptional Customer Service 59

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. It is no doubt that excellent customer support is crucial to success. Shep Hyken.

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Customer Journey Mapping Blog Customer Journey Feedback 72

GetFeedback

MAY 22, 2018

Customer surveys are a fantastic, low-calorie method for gathering customer feedback. But like any other tool, a survey’s value depends on how you use it. If your survey is dull, confusing, poorly designed, or just ill-timed, you can seriously damage your response rates and end up with low-quality data.

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Touchpoint Feedback Consumers Customer Service Representative 150

SurveySparrow

JUNE 19, 2023

You’ve got an eye for great tools like SurveyKing! No doubt, it’s fantastic, but what if I told you there’s a whole universe of survey software waiting to be explored? Get ready to embark on an exciting quest as we seek out the perfect survey tool that will leave you amazed and inspired! Well, buckle up!

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2023 NPS Insights Feedback 52

SurveySparrow

JANUARY 18, 2023

When it comes to online surveys, there are many quality players, and yes, they have some rivalry, too. Here, we’ve come up with a detailed comparison of the two survey giants to find a winner! Google Forms: 9 Points Of Comparison Typeform is a popular online survey tool that lets businesses build engaging and beautiful surveys.

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