ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. The millennial consumer must be understood in order to deliver an Amazing customer service experience. – Shep Hyken .

Blog 126

Blog Social Media Mobile Customer Service Innovation 126

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? B2B vs. B2C Customer Service.

B2B 91

B2B Customer Success Customer Service B2C 91

ShepHyken

JANUARY 18, 2021

Each week I read a number of customer service and customer experience articles from various resources. This is a hot topic, especially with younger generations who want the places they do business with to align with what’s important to them. Here are my top five picks from last week. by Tracey Ruff.

2021 126

2021 Article Customer Service B2B 126

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. B2B (business-to-business) transactions often involve ongoing relationships and partnerships. What is B2B Customer Experience? Why is B2B CX Important? Great customer experiences foster loyalty.

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. This week we feature an article by Michelle Nickolaisen about customer review programs. A review program.

Blog 81

Blog Demo 2018 Reference 81

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This article will give you six best practices for optimizing your B2B customer segmentation. What Is B2B Customer Segmentation? Why Should You Use B2B Customer Segmentation?

B2B 99

B2B Customer Journey Mapping Social Media Net Promoter Score 99

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Over time, however, there has been a gradual recognition of the importance of having an executive in the C-Suite responsible for elevating and growing the customer experience; as of this year, 22% of Fortune 100 Companies and 10% of Fortune 500 Companies have a CCO onboard. Success means moving the relationship beyond the sale.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

SurveySensum

AUGUST 2, 2023

Are you struggling to choose the right surveys to enhance your B2B customer experience journey? In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. B2B SaaS Touchpoints When to Conduct the Survey? But fear not!

B2B 52

B2B Customer Experience Touchpoint NPS 52

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. It was just great.

2018 59

2018 Blog B2B 2014 59

SurveySensum

AUGUST 8, 2023

According to a Microsoft Dynamics 365 State of Global Customer Service Report , 95% of consumers consider good B2B customer service essential for earning loyalty. And to deliver top-notch service you need to know what they like, dislike, and expect from your business. What is B2B customer service?

B2B 52

B2B Feedback Customer Service Touchpoint 52

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. But this is what you need to improve your existing products or services further. Every business aims to delight their customers.

Blog 103

Blog Customer Satisfaction Sales Article 103

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Why Are B2B Client Engagement Strategies Different from B2C?

B2B 80

B2B Engagement B2C Customer Success 80

Beyond Philosophy

MAY 28, 2021

However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). Today we will go through those differences with our 5 Rules for Managing Your Customer Experience in B2B relationships. Rule #1: B2B is complicated, so you need to simplify it. .

Management 155

Management Customer Experience B2B Customer Relationships 155

BirdEye

MAY 3, 2023

This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. The choice of the right marketing channel can make or break a campaign.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

SurveySparrow

DECEMBER 27, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. In B2B SaaS (Business-to-Business Software as a Service), the Voice of the Customer Framework is a complete plan that focuses on collecting, analyzing, and responding to what customers say.

Voice of Customer 52

Voice of Customer B2B Net Promoter Score NPS 52

SurveySparrow

DECEMBER 26, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. In B2B SaaS (Business-to-Business Software as a Service), the Voice of the Customer Framework is a complete plan that focuses on collecting, analyzing, and responding to what customers say.

B2B 52

B2B Net Promoter Score NPS Feedback 52

ShepHyken

JUNE 23, 2017

This week we feature an article by Gemma Baker about the importance of offering help to your website visitors. I like the live chat option becasue I can immediately get in touch with a representative to ask my questions without having to wait. Shep Hyken. E-commerce sites have taken retail online and with such its audience.

E Commerce 77

E Commerce Blog Engagement Banking 77

Team Support

JULY 20, 2020

1 That’s according to a recent report by ServiceXRG, a research firm that helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence. Every customer service organization wants to achieve excellence for its customers, but what does that mean exactly?

Net Promoter Score 98

Net Promoter Score B2B Customer Satisfaction Download 98

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

2019 64

2019 Blog E-support Chief Customer Officer 64

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? In the realm of B2B service, staying attuned to client feedback is more crucial than ever. They empower you to gather, analyze, and act upon the insights your B2B service clients provide.

B2B 52

B2B 2023 Feedback NPS 52

Daniel Group

APRIL 23, 2021

I discuss this and other insights about communication further in my recent blog, Three Powerful Tips for Effective CX Communication. I also found a list of skills your frontline folks need to succeed with your customers, 21 Key Customer Service Skills (and How to Develop Them). Are you ready to give customers what they want from you?

Feedback 124

Feedback Net Promoter Score B2C B2B 124

ShepHyken

MAY 18, 2018

The goal of this article is to touch on three pillars of a business –– product, price, and experience –– and break down which of these three is the most important to driving success. In today’s customer-driven economy, consumers are becoming more and more demanding about the products and services they choose, and it’s not surprising.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

SurveySensum

AUGUST 21, 2023

That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial. This blog aims to delve into this subject. Tip → When you talk about what your service offers, you should be super clear and tell your customer exactly what they’ll get.

Customer Retention 52

Customer Retention B2B NPS Demo 52

GetFeedback

APRIL 30, 2018

B2B transactions are complex, expensive, and require long-term investments. They can be more challenging to get than reviews of products or services designed for consumer use, but with the right strategies, you can get all the reviews you need to make an unforgettable impression. Why Every B2B Brand Needs Online Reviews.

B2B 170

B2B Brands B2C Sales 170

Vanilla Forums

JUNE 30, 2020

Providing your customers with a customer self service portal is hugely beneficial in the B2B world and empowers your customers by giving them the tools to help themselves. As such, providing a customer self service portal as a part of your customer service strategy is crucial to success.

B2B 96

B2B Customer Service Strategies Blog Customers 96

Eptica

JULY 29, 2022

Date: Friday, July 29, 2022 Author: Pauline Ashenden - Demand Generation Manager Automating and digitising CX in financial services. Our latest blog explains how businesses in the sector can address key challenges around security, compliance, personalisation and efficiency to digitise and transform customer service.

Financial 77

Financial 2022 B2B Blog 77

Daniel Group

APRIL 18, 2024

In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. Want to Improve CX Significantly? Enhance Your Communication Strategies! we found some interesting things.

Communication 98

Communication NPS Net Promoter Score 2008 98

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 82

B2B Net Promoter Score Social Media Customer Success 82

Eptica

JULY 8, 2022

Author: Pauline Ashenden - Demand Generation Manager Knowledge is now more important than ever for effectively dealing with customers’ queries in the contact centre. Our latest blog explains the essential role of knowledge and highlights key requirements for an effective knowledge management strategy.

Management 71

Management 2022 B2B Blog 71

SmartKarrot

FEBRUARY 12, 2021

Finding the right information and content is important. The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. SaaS (software as a service) companies have seen an exponential growth in the business sphere. The 20 Best SaaS Blogs You Must Follow. All That SaaS. SaaSMetrics.

Blog 23

Blog B2B Social Media Metrics 23

Daniel Group

FEBRUARY 1, 2023

Simple Steps to Start or Reinvigorate your B2B CX Program! Whether you need to start or reinvigorate your B2B CX program, there are simple steps to take your business to the next level. In this blog, I want to focus on two groups of readers. Second, B2B customer expectations are changing, driven by personal consumer experiences.

B2B 59

B2B White Paper Innovation Measurement 59

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. You’ve many questions like – Are they happy with your service? This is where B2B SaaS feedback software comes to the rescue! What is B2B SaaS feedback software? How to choose the right software?

B2B 52

B2B Feedback NPS Demo 52

Integrity Solutions

FEBRUARY 12, 2020

One of our goals at Integrity Solutions is to help our clients think differently and expand their knowledge about the sales profession, sales performance improvement and leadership, customer service and delivering exceptional client experiences. Read his blog and follow Alan on Twitter. . by Will Milano. Joanne Black . Tiffani Bova .

Sales 124

Sales 2020 Leadership Blog 124

SurveySensum

JULY 25, 2023

So you decide to conduct a B2B survey. This scenario highlights the critical importance of sending targeted surveys to the right audience, at the right time, and with clear communication of survey objectives. That’s what we’re going to talk about in this blog – 7 common pitfalls to avoid while sending B2B surveys.

B2B 52

B2B Customer Satisfaction Feedback Demo 52

Team Support

JULY 27, 2020

Based on our eBook, B2B Customer Support: From Discovery to Onboarding and Beyond , once you decide to implement a new B2B customer support software solution, the first step is to do an internal assessment to determine how to choose the right provider. Cost Effectiveness and Flexibility. It’s also not as dynamic when customers scale.

B2B 64

B2B E-support Blog Customers 64

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Table of contents What are insurance review sites?

Insurance 110

Insurance 2023 Financial Feedback 110

Team Support

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. It starts with the cloud. Knowledge is power.

E-support 59

E-support B2B Competitive Advantage Customer Relationships 59