NICE inContact

AUGUST 13, 2019

Digital-first customer service is no longer a nice option or a fun perk. It’s what today’s customers have come to expect: meeting them where they are, on the channel they want, on their timeline. And with so many options available, your customer will go elsewhere if it’s tough to connect with you digitally.

Contact Center 10

Contact Center Customer Service Omnichannel Innovation 10

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Omnichannel 52

Omnichannel ROI Social Media Exceptional Customer Service 52

OpinionLab

AUGUST 29, 2017

Omnichannel CX and how to optimize across channels is a huge challenge in today’s increasingly digital world. 87% of customers think brands need to put more effort into providing seamless omnichannel CX ( Zendesk ). 87% of customers think brands need to put more effort into providing seamless omnichannel CX ( Zendesk ).

Omnichannel 166

Omnichannel Consumers Touchpoint Banking 166

SurveySensum

AUGUST 7, 2023

Struggling to make B2B customers happier? – You must not only meet but exceed your customer’s expectations. It’s time to unleash the potential of your B2B customer experience. Know your Customers Have you fallen into the trap of oversimplifying customer needs, focusing only on product quality and price?

B2B 52

B2B Customer Experience Marketing Customer Centricity 52

ViiBE Blog

JULY 30, 2021

ViiBE Blog. Call Center , Customer experience , Remote operations. Share on whatsapp. Share on whatsapp. Considered a relatively new solution, contact center is an omnichannel customer support platform. What is a contact center? Automotive , Construction , Energy , Insurance , Retail , SMB , Transport.

Contact Center 52

Contact Center 2021 Transportation Call Center 52

Upstream Works

JANUARY 2, 2020

This series started with digital transformation being the overall driver of change in 2020, and from that we’ll examine some sub-themes over the next few posts. Most technology decisions for contact centers are now built around customer experience – CX – but that’s a broad goal that can take many forms.

Omnichannel 78

Omnichannel 2020 Contact Center Technology 78

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. But with so much video content out there, how can you make sure your videos stand out? The answer is simple: listen to your customers. Customer feedback is a valuable resource for video marketing.

ROI 52

ROI Feedback Marketing Social Media 52

Comm100

APRIL 22, 2023

Marketing strategies to increase student enrollment need to put today’s students at the center. Student needs have changed, and digital communications such as live chat and bots have become an essential tool in student enrollment. Student services now need to provide more value and focus on meeting the core needs of students.

Omnichannel 52

Omnichannel Social Media Connections 2022 52

Martin Hill-Wilson

MAY 27, 2015

I was doing a webinar (Go Digital! Of course I should have anticipated it, given the webinar title was ‘Go Digital!’ What would you like Martin to next write a blog on?”. Why Digital Profiling? Why Digital Profiling? Do you know how fast your customers are adopting new digital behaviour?

2005 65

2005 2014 2013 2007 65

Avaya

APRIL 3, 2017

An estimated $6 trillion in global revenue is up for grabs due to dissatisfied customers constantly switching providers, seeking a better customer experience—CX. From finance to retail to hospitality, it seems virtually every industry is grappling with above-average customer churn. Consider that 150 million emails and 2.4

Contact Center 57

Contact Center Customer Journey Mapping Customer Journey 2014 57

2020 Research

JULY 25, 2022

Digital qualitative research allows enterprises and institutions to gather targeted insights on customer behaviors and preferences. Background: Schlesinger Group’s Digital Qualitative Research . Do you need insights that allow you to see and interact with your respondents in real-time and in a live environment?

Travel 52

Travel Insights 2022 Webinar 52

2020 Research

JULY 25, 2022

Digital qualitative research allows enterprises and institutions to gather targeted insights on customer behaviors and preferences. Background: Schlesinger Group’s Digital Qualitative Research . Do you need insights that allow you to see and interact with your respondents in real-time and in a live environment?

Travel 52

Travel Insights 2022 Webinar 52

Toonimo

JANUARY 5, 2017

Businesses can differentiate themselves from one another by way of the customer experience. Several exciting innovations took place in 2016, as businesses realize the inherent benefits of delivering an exceptional customer experience. This is evident in the improved profitability that companies are generating with satisfied customers.

Innovation 40

Innovation Technology E Commerce Customer Experience 40

Comm100

APRIL 22, 2023

Marketing strategies to increase student enrollment need to put today’s students at the center. Student needs have changed, and digital communications such as live chat and bots have become an essential tool in student enrollment. Student services now need to provide more value and focus on meeting the core needs of students.

Omnichannel 11

Omnichannel Social Media Connections 2022 11

Grade.us

JULY 17, 2018

Your client's customers seem to be less interested in their products or services. Customers change. Your client's customers are in a constant state of flux. The demands placed on their customers is greater than ever before. Whether you realize it or not, customers expect your clients to adapt to their needs.

Marketing 20

Marketing Social Media Sports Events 20

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi. Wendy Glavin. Randy Hernandez. Jess Tiffany. Casey Tibbs. Alex Reichmann. Qiaoli Wang. Jake Rheude. Bryan Clayton.

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2016 2017 Customer Experience Social Media 111