Brands Customer Experience Customer Focused Customer Service Training 
ShepHyken
JANUARY 4, 2023
And in the world of customer service and CX, there is much to be excited about. Last month I released my annual Top Ten Customer Experience Predictions in my weekly Forbes column. Customers Will Be Smarter and More Demanding Than Ever – I may sound like a broken record as I start each year with this prediction.
ShepHyken
AUGUST 18, 2021
I recently released my 2021 Achieving Customer Amazement research. and asked them numerous questions about topics related to customer service, customer experience, loyalty, reviews, and more. One of the questions had to do with creating a personalized experience. . We surveyed 1,000 consumers in the U.S.
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ShepHyken
AUGUST 9, 2017
Your people attend customer service training. They learn techniques and tactics on how to deal with complaining customers, angry customers or customers who just need a little support. This is what customer service training is all about. Sometimes they can be intuitive.
ShepHyken
NOVEMBER 3, 2021
I would love to get some service-related feedback. My hotels have struggled this year with our service scores. In years past both of my locations were consistently in the top 30% of brands. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
ShepHyken
FEBRUARY 21, 2023
Ten years ago, I wrote an article about why delivering an amazing customer experience is important. So, here are today’s 10 reasons why you should deliver an amazing customer service experience: Creating customer service builds trust, credibility and confidence. Follow on Twitter: @Hyken
ShepHyken
SEPTEMBER 26, 2018
So, what happens when you and your competition seem to be similar in quality, price and service? Add one more layer of customer experience, a convenient experience, and you can take the business away from your competitor. I was talking to the manager of the service and repair center at a major brand automotive dealership.
ShepHyken
FEBRUARY 27, 2019
Their name is a bold statement that is not just a name, but a brand promise. So as a customer, we will expect nothing less than an incredible customer experience. And those three words, incredible customer experience (what they refer to as I.C.E.), What Incredible Bank is doing is interesting.
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