BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Promote content created by your followers with branded hashtags.

Social Media 98

Social Media Brands Entertainment Connections 98

SurveySparrow

FEBRUARY 22, 2024

This not only helps in retaining customers but also turns them into advocates for your brand. Moreover, responsive customer support ensures that customers have a positive experience whenever they need assistance, further cementing their loyalty. This consistent engagement keeps your brand on customers’ minds.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

SurveySensum

JULY 7, 2023

Product Listing or Category Pages Feedback Survey After your customer has had their first interaction with your brand website, the next step – explore your products to make a purchase. But if the brand makes sure to provide you with all the proper information you need about the product, it can make a world of difference.

Net Promoter Score 52

Net Promoter Score Loyalty Programs Touchpoint Loyalty 52

SurveySensum

JULY 7, 2023

Product Listing or Category Pages Feedback Survey After your customer has had their first interaction with your brand website, the next step – explore your products to make a purchase. But if the brand makes sure to provide you with all the proper information you need about the product, it can make a world of difference.

Net Promoter Score 52

Net Promoter Score Loyalty Programs Touchpoint Loyalty 52

SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. But, implementing these programs in Business-to-Business (B2B) environments can be a little different. Let’s start with understanding what the B2B loyalty program is and how it works.

Loyalty Programs 11

Loyalty Programs B2B Loyalty Rewards Programs 11

SurveySensum

JULY 26, 2023

It is far more expensive to acquire new customers than to retain existing ones and brands understand that. Recognizing this, many brands have shifted their focus toward customer retention strategies. These programs will help you foster a long-lasting and meaningful relationship with your customers.

Customer Retention 52

Customer Retention Retail Social Media Loyalty Programs 52

CSM Magazine

AUGUST 21, 2023

Technology can also help to reduce wait times, improve order accuracy, and make it easier for customers to communicate with your brand. By understanding your customers’ preferences and behavior, you can build stronger relationships and increase their loyalty to your brand.

Retail 52

Retail Customer Engagement Engagement Social Media 52

BirdEye

AUGUST 7, 2023

Auto repair marketing refers to the strategies and activities implemented by auto repair businesses to promote their services, attract customers, and build brand awareness. The primary goal of auto repair marketing is to showcase the value and expertise of the repair shop and create a positive brand image. Watch the Free Demo Now.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

SurveySensum

SEPTEMBER 21, 2023

In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Real-Life Brand Example: Disney+ Disney+ is a prime example of how personalization transforms customer experience. This commitment creates Apple enthusiasts, turning users into brand advocates. So, how to do it?

Customer Retention 52

Customer Retention 2023 Loyalty Programs Travel 52

SmartKarrot

MARCH 17, 2022

While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. What is a B2B Customer Loyalty Program? As per research by Fundera , nearly 43% of customers will spend money based on how they perceive loyalty with a business. trillion. Like what you are reading?

Loyalty Programs 10

Loyalty Programs B2B Loyalty B2C 10

SurveySensum

DECEMBER 21, 2023

Suddenly, you come across a post of your favorite shoe brand, but the comments are full of bad reviews. You see, around 54% of people like you check out a brand or product on social media. But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand?

Social Media 52

Social Media Loyalty Programs Feedback Customer Satisfaction 52

SurveySensum

MARCH 6, 2024

Running upselling or cross-selling campaigns Implementing loyalty programs Bundling products or creating packages Adding add-ons like gift-wrapping for an extra $1 or name-carving for $3 4. This, in turn, leads to higher brand loyalty, better product-market integration, and recurring income.

Metrics 52

Metrics E Commerce ROI Return on Investment 52

Optimove

DECEMBER 28, 2023

At the same time, marketers need sophisticated data analytics to execute personalized, relevant messaging at the speed of a consumer’s interaction with the brand. Invest in customer engagement strategies, such as loyalty programs, email marketing, and social media engagement, to keep customers coming back.

Marketing 69

Marketing 2024 Social Media Download 69

SurveySensum

JANUARY 18, 2024

Consider a scenario where a beauty brand identifies a customer who frequently purchases skincare products. Imagine a customer purchasing a camera; they might receive a thank-you SMS saying, “Thank you for choosing [Brand]! This makes customers feel seen and appreciated throughout their journey with the brand 2.

Marketing 52

Marketing Fashion Demo Customer Journey 52

SmartKarrot

JUNE 2, 2022

The global loyalty program market stood at approximately $181 Billion in the year 2019. There is an increase in the number of organizations allocating their marketing spending on loyalty programs. There is an increase in the number of organizations increasing their marketing spending on loyalty programs.

Loyalty Programs 10

Loyalty Programs B2B Loyalty Blog 10

Optimove

APRIL 4, 2023

However, leads need to commit to your brand, complete a lengthy Know Your Customer (KYC) process, and get acquainted with your platform before they begin depositing and trading. See the graph below: Therefore, start targeting traders within their first week with your brand, as this is when they’re more likely to convert.

Loyalty Programs 52

Loyalty Programs ROI Demo Loyalty 52

SurveySensum

DECEMBER 22, 2022

Launch a customer loyalty program. VOC program lets you listen to your customers actively by sending NPS, CES, CSAT, and other surveys on multiple channels. Only when you directly hear from them and talk to them about your brand, service, or product, that you’ll know what needs to be done. Enhance customer experience .

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

BirdEye

NOVEMBER 20, 2023

This strategy transforms satisfied customers into brand champions who actively refer new business. Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. Watch the Free Demo Now. For businesses today, referral marketing is revolutionizing growth. Look no further.

E Commerce 62

E Commerce Marketing Multi-Channel E-support 62

SurveySensum

JANUARY 25, 2024

Moreover, 76% of individuals surveyed express a greater trust in content shared by “normal” people than by brands. Not to mention, earned media, including word-of-mouth and peer-to-peer referrals, drives a whopping 4x brand lift compared to paid media. To find these brand advocates, use simple CX metrics like CSAT and NPS.

Reference 52

Reference Insurance NPS Demo 52

Optimove

MARCH 14, 2024

The image below shows how brands can segment their players so that each target group receives the most relevant and personalized messages with their preferred content, offer, channel, and more. Use Euro loyalty programs and gamification: Establish special loyalty programs and gamified campaigns specifically designed for the mega-event.

2024 52

2024 Marketing Sports Multi-Channel 52

SurveySensum

JUNE 29, 2023

And Salesforce’s fifth edition of the State of the Connected Customer report reveals that 94% of customers continue buying from the same brand that gives a positive customer service experience. These strategies, if implemented rightly, will lead to higher customer retention rates, repeat business, and a strong brand reputation.

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

SurveySparrow

DECEMBER 20, 2023

Do you wonder who your true brand advocates are? Net Promoter Score, or NPS, is a pivotal metric that measures customer loyalty and satisfaction. Unlock Insights, Boost Loyalty Please enter a valid Email ID. Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? What are Promoters?

Net Promoter Score 52

Net Promoter Score NPS Feedback Loyalty 52

SurveySensum

JULY 27, 2023

Let’s take inspiration from some renowned brands! Each of these examples shows how these brands have excelled in creating customized product recommendations, personalized email campaigns, memorable in-store experiences, and many more examples! The NikePlus loyalty program is a key pillar in delivering personalized experiences.

Retail 52

Retail Feedback Travel Loyalty Programs 52

SurveySensum

JANUARY 26, 2024

The Foundation: Awareness Stage The awareness stage serves as the foundation, marking the initial encounter between a potential customer and your brand. Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

SurveySensum

JUNE 1, 2023

This is not good, as detractors can bad mouth their experience with your business and damage the brand value. You can understand customer pain-point, learn best practices, and more to improve your CX and foster long-term loyalty. It also lets you keep a tab on the pulse of your customer’s satisfaction and loyalty level.

NPS 52

NPS Retail Net Promoter Score Loyalty Programs 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Let’s say you ordered some skin care products from a beauty brand. After one week of receiving the products, you received a Whatsapp Survey from the brand to rate their products.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Let’s say you ordered some skin care products from a beauty brand. After one week of receiving the products, you received a Whatsapp Survey from the brand to rate their products.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 4, 2023

Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. Basically why and how customers are interacting with your brand. Don’t you always expect a smooth experience when doing business with any brand? Are they facing any difficulties?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. Basically why and how customers are interacting with your brand. Don’t you always expect a smooth experience when doing business with any brand? Are they facing any difficulties?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

BirdEye

NOVEMBER 30, 2023

Your business USP must be the focal point for digital marketing messages, branding development, and advertising efforts. Recommended read: 11 steps to craft a referral program Grow your travel business and outshine competitors Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO 6.

Travel 108

Travel Marketing Social Media Hotels 108

SurveySensum

MARCH 24, 2023

A chance to EARN loyalty points Invite your customers to your loyalty programs and give them loyalty points when they successfully fill out the survey. This approach influences your customers to be a part of your loyalty program and simultaneously boosts your survey response rate. Request a Demo

Loyalty Programs 52

Loyalty Programs Loyalty Feedback Demo 52

Currency Alliance

MARCH 24, 2020

Currency Alliance is offering fee-free exchanges of loyalty currencies, between travel and non-travel brands, for the next six months. Travel brands are suffering from Covid-19 more than most, with the grounding of aircraft, and very low occupancy for those hotels which have not yet closed. Implementation details.

Travel 40

Travel Loyalty Programs Airlines Hotels 40

SurveySensum

JULY 4, 2023

This is the time when brands can improve their offline stores to increase customer loyalty. Let’s say the entrance of the store that you want to visit is not properly lit, the brand logo is half broken, and there is garbage lying around, would you still go inside? Did the store entrance effectively reflect the brand identity?

Retail 52

Retail Touchpoint Feedback Events 52

SurveySensum

JULY 4, 2023

This is the time when brands can improve their offline stores to increase customer loyalty. Let’s say the entrance of the store that you want to visit is not properly lit, the brand logo is half broken, and there is garbage lying around, would you still go inside? Did the store entrance effectively reflect the brand identity?

Retail 52

Retail Touchpoint Feedback Events 52

SurveySparrow

NOVEMBER 2, 2023

Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? By meeting genuine customer needs, businesses can establish long-lasting relationships and foster brand loyalty. Representative data helps in identifying customer segments that are loyal to the brand. Wrap Up!

Marketing 52

Marketing Culture Insights Loyalty Programs 52

SurveySparrow

JULY 4, 2023

How do you ensure they not only choose your product or service but also become loyal advocates of your brand? Implement the following strategies to stand out: Craft compelling brand messaging that resonates with your target audience. The answer lies in understanding and optimizing the customer experience journey.

Customer Journey Mapping 52

Customer Journey Mapping Customer Experience Touchpoint Loyalty 52

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This way, you’re making the customers aware of your brand ahead of their time of need, improving your chances of conversion significantly.

Marketing 62

Marketing Social Media Advertising User Experience 62