BirdEye

MARCH 15, 2023

If you’re a marketer or business owner looking to stay ahead of the competition, understanding social media demographics is essential. As these platforms progress, the type of social media user will continue to shift. For example, take age groups on social media.

Social Media 52

Social Media 2023 Entertainment E Commerce 52

Experience Investigators by 360Connext

APRIL 2, 2024

Every interaction they have with your organization leaves an impression — and you want it to be a good one! Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. A touchpoint is any contact or interaction a customer has with your organization. And for good reason!

Touchpoint 143

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 143

Experience Investigators by 360Connext

APRIL 2, 2024

Every interaction they have with your organization leaves an impression — and you want it to be a good one! Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. A touchpoint is any contact or interaction a customer has with your organization. And for good reason!

Touchpoint 137

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 137

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Brands Information Feedback 98

NetBase

JULY 25, 2019

Wondering if your marketing efforts are up to snuff when compared to other brands in your industry? Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. Social Media Marketing Metrics. monitor brand heath.

Social Media 65

Social Media 2019 Marketing ROI 65

SurveySparrow

NOVEMBER 7, 2023

Brand Identity: White-label surveys utilize custom domains, ensuring surveys represent your brand seamlessly. Omnichannel Collection: Gather feedback from various touchpoints, including email, social media, and QR codes, ensuring comprehensive data. Typeform Source: typeform.com Typeform changes the way we look at data.

Interaction 52

Interaction Social Media Hotels Travel 52

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

InMoment XI

NOVEMBER 2, 2022

If you’ve ever heard the terms “ CX ” or “customer experience” before, you probably know that they and similar phrases refer to organizations’ attempts to scour every interaction for feedback and insights. What goes into deciding which interactions to scrutinize, the goals formed around that work, and so much more?

Touchpoint 324

Touchpoint Customer Experience Design Reference Brands 324

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten.

Entertainment 46

Entertainment Social Media 2019 Sports 46

Comm100

NOVEMBER 8, 2017

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their buying decisions, integrating social media into your customer service support strategy becomes a no-brainer. Click here to download the full ebook.

Social Media 48

Social Media Customer Service Marketing Hotels 48

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Guide to Advanced Customer Segmentation Download Now >> 3.

Marketing 69

Marketing 2024 Social Media Download 69

Feedbackly

APRIL 26, 2018

A customer journey map is an essential tool that affords companies the opportunity to understand the state of their organization’s customer experience by outlining points at which their customers interact with their brand. Each time a customer interacts with your brand is an opportunity to delight.

Customer Journey Mapping 53

Customer Journey Mapping Download Customer Journey Touchpoint 53

SurveySparrow

MARCH 19, 2024

There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading.

Marketing 95

Marketing Social Media Demo B2B 95

GetFeedback

NOVEMBER 25, 2019

Internet Social Media: 72%. Click here to download the current industry benchmarks. If you’re on the hunt for a CSAT calculator that will help you measure your score and prove the possible revenue impact of satisfaction, we’ve got just the right thing for you: Our free CSAT interactive calculator.

Customer Satisfaction 293

Customer Satisfaction Apparel Insurance Wireless 293

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. Investing in this position can help you attract new customers and protect your brand’s online reputation.

Management 98

Management Multi-Channel Social Media Interaction 98

Optimove

DECEMBER 25, 2023

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it Matters: Today’s hyper-connected customers interact with brands through a dizzying myriad of channels, from websites and email to mobile phones and social media. Your options for CDP-led orchestration.

Customer Journey 59

Customer Journey Customer Journey Mapping Download Touchpoint 59

BirdEye

MARCH 15, 2024

A business YouTube channel is powerful for brand visibility, customer engagement, and content marketing. In these instances, deleting your YouTube channel is a smart move to protect your digital assets to enhance social media reputation management to focus your resources that drive maximum impact.

2024 57

2024 Social Media Demo Download 57

Experience Investigators by 360Connext

NOVEMBER 17, 2020

We know that building loyalty requires more positive interactions than negative ones. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization. Ways a brand has thanked you as a customer.

Airlines 372

Airlines 2020 Social Media Hotels 372

Optimove

SEPTEMBER 25, 2023

In an era marked by constant connectivity and digital engagement, the average person interacts with their smartphone a staggering 2,617 times every day, according to research by Dscout. Real-Time Relevance Harnessing the immediacy of real-time engagement empowers brands to deliver messages precisely when they matter most.

Marketing 97

Marketing Touchpoint Loyalty Social Media 97

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

Social Media 19

Social Media Sports Download Engagement 19

Experience Investigators by 360Connext

OCTOBER 27, 2020

Offer specific measurement for parts of the customer journey, like tracking Customer Satisfaction Rates for a high-stakes touchpoint like product delivery or a customer service interaction. Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions.

Customer Journey 359

Customer Journey Social Media Feedback Customer Journey Mapping 359

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten.

Entertainment 40

Entertainment Social Media 2019 Sports 40

BirdEye

DECEMBER 28, 2022

Are you looking for ways to increase your social media followers? If the answer to either question is yes, you should consider running a social media contest. Contests are a great way to get people excited about your brand, and they can be a lot of fun for participants as well. What is a social media giveaway?

Social Media 19

Social Media Brands Engagement Entertainment 19

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 46

Social Media Marketing Customer Service Training Customer Service 46

Feedbackly

MARCH 30, 2023

A customer journey or buying journey encompasses every interaction that a customer has with the business from beginning to end. Think of it as the route a customer takes from the moment they encounter your brand until they decide to repurchase or recommend your products to others. They are roadblocks in the journey.

Customer Journey Mapping 98

Customer Journey Mapping Customer Journey Touchpoint Social Media 98

GetFeedback

AUGUST 14, 2019

Preferences for how they interact with your brand today will certainly shift in the future. Be sure to include online reviews, social media, Voice of the Customer through the Employee or through customer service interactions, and other listening posts in your VoC program data feeds. Download the Toolkit.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

Your customers are interacting with your organization, calling service numbers, navigating mobile apps, and waiting for products. That’s why paying attention to the details of the experience can help brands disrupt markets, gain more customers through referrals and word-of-mouth marketing, and keep their customers happier, for longer.

Customer Journey 373

Customer Journey Reference Customer Journey Mapping Brands 373

Qualtrics

DECEMBER 8, 2020

Get started today with our simple guide to measuring brand equity What is brand equity and why does it matter? The concept of brand equity takes advantage of this customer behavioral tendency to maximize profitable sales over time. This creates: A marketplace that favors the company with the strongest brand equity.

Measurement 59

Measurement Brands Net Promoter Score Social Media 59

Experience Investigators by 360Connext

NOVEMBER 22, 2022

We know that building loyalty requires more positive interactions than negative ones. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization. Ways a brand has thanked you as a customer.

Airlines 143

Airlines 2020 Social Media Hotels 143

Lithium

JUNE 11, 2019

3 Foundations of Great CX to Make Your Brand a Customer Favorite. “By By 2020, Gartner Research predicts that 90% of brands will begin to leverage social media to manage customer service efforts. Your customers are using social channels to interact with you for social customer service and to express their feelings to you.

Brands 40

Brands Social Media Roadmap Download 40

Lithium

JUNE 11, 2019

3 Foundations of Great CX to Make Your Brand a Customer Favorite. “By By 2020, Gartner Research predicts that 90% of brands will begin to leverage social media to manage customer service efforts. Your customers are using social channels to interact with you for social customer service and to express their feelings to you.

Brands 40

Brands Social Media Roadmap Download 40

Lithium

JUNE 11, 2019

3 Foundations of Great CX to Make Your Brand a Customer Favorite. “By By 2020, Gartner Research predicts that 90% of brands will begin to leverage social media to manage customer service efforts. Your customers are using social channels to interact with you for social customer service and to express their feelings to you.

Brands 40

Brands Social Media Roadmap Download 40

Kustomer

JULY 28, 2022

The modern customer has shrunk their attention span while raising expectations, all the while becoming quick to allow each and every experience to dictate their relationship with a brand. Customer experience prioritizes the relationship with the customer, regardless of length of interaction, or past or prospective purchases.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

Totango

AUGUST 23, 2022

B2B customer journey touchpoints are occasions when business customers interact with a brand. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Which business functions or departments are involved in the interaction. What functions the interaction serves. Video chat.

Touchpoint 118

Touchpoint Customer Journey B2B Customer Journey Mapping 118

Kustomer

JUNE 27, 2022

The pandemic created a new normal born out of necessity — a normal in which human interaction came to a screeching halt and alternative methods for communication and, more specifically, customer service, became a requirement. Complete Guide: What Is Personalized Customer Service. Leverage Personalization.

Consumers 104

Consumers Customer Experience Social Media Poor Customer Service 104

Optimove

JULY 10, 2022

Using deep linking, users do not have to search through an app to find the content they are looking for, after downloading and opening the app, users will be directed to the specific content page connected to the link. This process improves customer experience and engagement as it gets non-users to download and easily engage with the app.

Social Media 40

Social Media Download Advertising Connections 40

NetBase

JULY 8, 2020

Brand strategy planning requires accurate and transparent consumer and market intelligence , or you’re starting at a deficit. And our recent report on The Importance of Market Insight for Brand Strategy pairs well with our 2020 Report on How Social Analytics is Important to Brand Management for this purpose.

Brands 70

Brands 2020 Consumers Insights 70