Kayako

DECEMBER 3, 2015

Maybe you could send over some case studies – like these ! There are two types of data that will help you to build your business case: your own data, and third party data. And while they’re both valuable, using your own data will make your business case a lot stronger. Prove your point with data. Implication.

Customer Service 50

Customer Service NPS Net Promoter Score Customers 50

Wootric

AUGUST 29, 2018

Multiple studies show that CX leads to revenue growth. But that’s not always the case. Our dashboard makes it very easy to slice and dice your feedback to extrapolate insights. Why do I know talking with your customer is *the* very best predictor of, and contributor to, SaaS business growth? The value of CX quantified.

Net Promoter Score 65

Net Promoter Score Effort Score NPS Customers 65

Gainsight

JUNE 20, 2019

Personalizing product experience to fit a wide variety of use cases. Case Studies. You can then track these custom events and slice and dice them to reveal even more about your user’s experience. Prioritizing feature developments and then driving adoption of them. Some great resources to look for include: Reviews.

Demo 45

Demo Engagement Customer Success Feedback 45

Gainsight

MAY 8, 2019

The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. For that use case, it was great. Cohort retention : Not all users are created equally and not all users have the same objectives or use cases, which is why you break them into cohorts and report individually.

2019 49

2019 Demo NPS Multi-Channel 49

Waypoint Group

MAY 28, 2015

Focusing on the individual users also provides great insight to marketing and other departments to know who would be a point of contact for a future case study or referral for sales. There are many ways to slice and dice the comparisons, but really the best litmus test comes from your own company data.

B2B 56

B2B Management NPS Effort Score 56

Customer Guru

JUNE 29, 2018

Vivek: So, in this case, how do you think, Raj, hospitals can create a memorable and differentiated patient experience? Which is why, after a lot of observation and statistical slicing and dicing, we came up with this in-house algorithm. At the end of the book, you will feel why did we all study physics. Vivek: Yeah.

Hospitality 76

Hospitality Healthcare Customer Experience Management 76

Grade.us

NOVEMBER 24, 2020

According to Retail Info Systems’ 2019 Annual Store Experience Study , proximity marketing is the most popular emerging marketing channel. The average click-through rate of a campaign is 2%, which is higher than a retargeted online ad (which has an average rate of 1.4%, according to a study by Beaconstac ). For example, “Need a rest?

Marketing 26

Marketing Social Media Download Consumers 26

CSM Practice

OCTOBER 15, 2019

A TSIA benchmark study on renewal rates showed that there is a 13.7 In some cases account executives or account managers are tasked with retention management in addition to their primary responsibilities. Per TSIA benchmark study, company size is the most commonly used segmentation strategy.

Customer Centricity 40

Customer Centricity Management Communication Customer Base 40

OpinionLab

AUGUST 29, 2017

Amazon is a market leader any which way you slice it. So that may be the case today but what about the future? There is also a perception that customers increasingly want to engage this way (which has been proven in our study). While that was probably the case a few years ago, it’s not anymore.

Omnichannel 166

Omnichannel Consumers Touchpoint Banking 166

Customer Guru

AUGUST 1, 2018

There are countless case studies and testimonials on why implementing NPS was taken as a strategic decision by some of the market leaders around the world. Additionally, if you could slice and dice the NPS score across customer segments and geographies, you would get insights which were completely hidden from your view.

NPS 90

NPS Net Promoter Score Feedback Customer Satisfaction 90

Wootric

MAY 12, 2020

You’ve seen a few case studies claiming it’s the only number you need to measure. By slicing and dicing the data, you’ll be able to identify opportunities for better marketing and potentially predict (and prevent) churn. So you’ve been reading up on Net Promoter Score. Failure is an opportunity. Which leads me to….

Net Promoter Score 98

Net Promoter Score NPS Feedback Measurement 98

Thematic

JANUARY 27, 2019

Now that you have all comments themed you can look at the overall volume of responses and start slicing the data. Case study. Case study. If you see a theme that looks interesting you can repeat it in the next column and categorize it into more specific sub-themes. Spotting emerging themes. This is really powerful!

Customer Service 59

Customer Service Contact Center NPS Financial 59

Kustomer

JULY 29, 2021

So it really is the closest thing you can get to in-person buying to interacting with an expert in the moment to solve problems, or in some cases, you get a machine, but you get that AI guided self-service. And in this case, it’s really a need, right? So that usually comes as a trade off, but in this case, not necessarily.

E Commerce 98

E Commerce Social Media E-support Fashion 98

Kustomer

NOVEMBER 1, 2021

So it really is the closest thing you can get to in-person buying to interacting with an expert in the moment to solve problems, or in some cases, you get a machine, but you get that AI guided self-service. And in this case, it’s really a need, right? So that usually comes as a trade off, but in this case, not necessarily.

E Commerce 52

E Commerce Social Media E-support Fashion 52

SurveySparrow

SEPTEMBER 3, 2019

When conducting a study, the raw data can usually be overwhelming and will always point to several confused possible outcomes. In such situations, Cross Tab helps you in arriving at a single theory beyond doubt by drawing trends, comparisons, and correlations between factors that are mutually inclusive within your study.

Seminar 40

Seminar Measurement Insights Customer Satisfaction 40

Russel Lolacher

OCTOBER 24, 2022

So when we go back to some of these human issues, you’re talking about burnout, I did a study on employee burnout, specifically in contact centers, and that there’s a number of factors that influence burnout. And if that’s the case, then that should tell you something very clearly about the culture? Russel Lolacher.

Engagement 52

Engagement Culture Measurement Employee Experience 52

Amity

JUNE 16, 2014

All of your comprehensive account data can be sliced and diced to meet your requirements – Quick Filter functionality updates both the portfolio table and dashboard simultaneously based on the filter criteria selected. Each column within the table can be sorted individually or grouped to apply advanced sort functionality.

Customer Insights 48

Customer Insights Customer Success Insights ROI 48

SurveySparrow

DECEMBER 23, 2021

To rewind a bit, there are two types of research: primary , where you go out and study things first-hand, and secondary , where you explore what others have done. Case studies. You want to do a concept testing study. These steps are a solid starting point for framing your concept testing study. Press releases.

Definition 52

Definition Social Media Magazine Entertainment 52

Russel Lolacher

NOVEMBER 14, 2022

So you can be role playing, whether you’re playing with action figures, or dolls, or you are playing, you know, cops and robbers or whatever the, you know, Iron Man, or spider man or Wonder Woman, you’re role playing in those those cases, and you’re imagining what it would be like to be that type of a person, or to be that person.

Books 52

Books Presentation Workshop Leadership 52

CustomerSuccessBox

NOVEMBER 24, 2021

Understand the Use cases they’re interested in.- Try to weave a story around the specific use case and understand it thoroughly. – Identify the attributes that would help you to slice and dice the data to see strengths and weaknesses. Talk to your customers.- They’re looking for solutions to specific problems.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52