One Millimeter Mindset

APRIL 15, 2021

Post pandemic professional innovation requires you to push yourself to make necessary hard calls. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 96

Leadership Innovation Consulting Presentation 96

SurveySensum

FEBRUARY 26, 2024

Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. They empower companies to foster open communication, enhance employee engagement, and cultivate a culture of continuous improvement.

2024 52

2024 Culture Feedback Rewards Programs 52

One Millimeter Mindset

FEBRUARY 16, 2021

Second, how dependent are you on professional jargon to communicate your professional value to others? If you target creating more value across the organization, then “unlearn” professional communication habits. As a result, there is a give-and-take between the medium communicating the message.

Touchpoint 90

Touchpoint Innovation Leadership Communication 90

Lumoa

MAY 5, 2022

Developing CX leadership requires collaboration and communication with customers, employees, and partners. Innovation and development happen best through people who bring different skills and perspectives to the same room. Recognized research says that communication is the most important factor for high-performing teams.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

Beyond Philosophy

JANUARY 24, 2018

By EX, of course, we mean employee experience. Customer experience optimization has, for some time, been the stated goal of many enterprises around the world. Where the role of employees in meeting that goal is concerned, however, there has been a tacit belief that the equation “happy employees = happy customers” works.

Consulting 100

Consulting Employee Experience Leadership Culture 100

One Millimeter Mindset

DECEMBER 10, 2020

Professional elitism remains a key root cause creating barriers to communication and collaboration across professional disciplines. My speaking, consulting and coaching programs do not shy away from this topic, either. By the way, when I facilitate and consult, those messages are sent directly to me. Contact me here.

Workshop 81

Workshop Innovation Consulting Presentation 81

SurveySensum

FEBRUARY 29, 2024

Meet Neha, a talented employee who consistently met targets. Despite this, her job satisfaction plummeted due to a lack of recognition and support, resulting in a negative employee experience. This scenario underscores the critical link between employee satisfaction and overall organizational success.

Culture 52

Culture Customer Satisfaction Loyalty Reference 52

One Millimeter Mindset

APRIL 6, 2021

How do you plan on communicating the power of those certifications? Where the lines of communication and collaboration become professionally ambiguous. As you emerge into the post-pandemic global business ecosystem, soft skills are mission-critical to communicating cross-functionally. First, how will you talk the talk?

Leadership 77

Leadership Consulting 2020 Communication 77

One Millimeter Mindset

FEBRUARY 18, 2021

Even before you interview, your aspirational and relational goals are clearly communicated. What type of customer and employee experience will you create during your tenure? Over time, your resume chronology reinforces that you have held a number of similar positions as a retained and productive employee. Contact me here.

Leadership 79

Leadership Innovation Presentation Employee Experience 79

Qualtrics

FEBRUARY 27, 2019

Here’s our round-up of the best employee experience conferences in 2019. Who should go: Everyone in the experience management industry, regardless of position or rank. If your is employee experience, there’ll be keynote sessions and a breakout room just for you. X4 On Tour . Dates & locations: . Cost: Free.

Employee Experience 20

Employee Experience 2019 Innovation Events 20

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Kerry Bodine has established the consulting firm, Kerry Bodine & Co.,

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

APRIL 20, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 79

Leadership Consulting Innovation Presentation 79

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Innovation has been accelerating in customer experience for the last several years. Yet when in-person customer experiences were paused unexpectedly this year, many brands were caught off guard.

2020 143

2020 Events Customer Journey Brands 143

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Innovation has been accelerating in customer experience for the last several years. Yet when in-person customer experiences were paused unexpectedly this year, many brands were caught off guard.

2020 143

2020 Events Customer Journey Brands 143

One Millimeter Mindset

APRIL 13, 2021

I consulted with one small business team whose CEO insisted on being part of every meeting. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 82

Leadership Consulting Innovation Presentation 82

One Millimeter Mindset

MARCH 23, 2021

Partially because your employer may not have adequately defined it to themselves, let alone adequately communicated what it means to you and for you. Babette Ten Haken, Founder & President of One Millimeter Mindset Speaking & Consulting, catalyzes trust-based, purpose-driven, cross-functional leadership. One bite at a time.”

Leadership 76

Leadership Consulting Innovation Presentation 76

Experience Investigators by 360Connext

NOVEMBER 3, 2020

If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Employee journey mapping uses the same concepts and best practices of customer journey mapping to help you: Understand your employee experience better. …And more.

Customer Journey Mapping 143

Customer Journey Mapping Net Promoter Score Customer Journey Leadership 143

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. That’s the magic of employee satisfaction. Satisfied employees are more motivated and engaged in their work.

Metrics 52

Metrics Culture Demo Healthcare 52

CSM Magazine

FEBRUARY 3, 2022

Ross Daniels at Calabrio shares his top tips for overcoming contact centre complexity to enhance customer and employee experiences. When Calabrio invited CX Consultant and Practitioner Clare Muscutt to present at a recent webinar, she asked delegates about the state of digital transformation for customer service in their organisation.

Customer Journey Mapping 52

Customer Journey Mapping Webinar Customer Journey Employee Experience 52

Beyond Philosophy

SEPTEMBER 11, 2014

They communicate well. How employee engagement affects their rank: A recent article on BusinessInsider.com points out that Amazon’s cloud computing business earned $3.8 One of the ones I didn’t list was that they don’t have a good awareness of what their current customer experience is and worse yet, many of them don’t care.

Banking 138

Banking Culture 2003 CEM 138

One Millimeter Mindset

AUGUST 20, 2020

Because these convenient measurements are yesterday’s professional tools for measuring employee professional output. So, how have the rest of your often unrealized skills contributed to more successful communication and collaboration? So you position yourself as an innovator and revenue-generator. Think about it.

Innovation 86

Innovation Leadership Measurement Consulting 86

One Millimeter Mindset

MARCH 18, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 72

Leadership Consulting Culture Innovation 72

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. It’s just as important to your culture to communicate about this mission in an ongoing way.

Customer Centricity 190

Customer Centricity Culture Government Workshop 190

Call Experts

JANUARY 15, 2020

As per “The future of work 2020” report, HR departments must focus on People and Performance to enhance overall employee management and productivity. . HR departments can be passive in their innovations related to modernization through technology. Ensuring personalized employee service experiences through the latest gadgets.

Call Center 72

Call Center Contact Center 2018 Customer Journey Mapping 72

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. Omnichannel Surveys Connect with your employees wherever they are, catering to their preferences.

2024 52

2024 Feedback Demo Social Media 52

One Millimeter Mindset

FEBRUARY 23, 2021

Is your voice clearly and consistently communicating beyond your current functional role? Is group-think more valued than creative tension and innovation? Consider that your professional career voice is a function of whether you see yourself as a leader and CEO of Your Career, or not. Are their collective voices complementary to yours?

Innovation 79

Innovation Leadership Consulting Presentation 79

Beyond Philosophy

NOVEMBER 14, 2017

In the same post, Colin acknowledged the value of employee ambassadorship and the direct connection between employee experience and customer experience. This is what I’ve often described as embedding employee ambassadorship in the enterprise DNA, and connecting the employee experience with the customer experience.

Airlines 87

Airlines Culture Consulting 2018 87

One Millimeter Mindset

MARCH 31, 2020

Thus, adapt communication and collaboration style by remaining aware of meeting dynamics. Also, the story of overcoming anxiety to create remarkable, innovative and enduring outcomes. The first story you co-create together is about the New Professional Normal. People get burnt out or become preoccupied. Be safe, stay healthy.

Books 86

Books Consulting Culture Innovation 86

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. Open Communication Definition.

Culture 26

Culture Communication Multi-Channel E-support 26

Strativity

MAY 29, 2019

Strativity was among the select companies qualified by Forrester Research to participate in its latest Forrester Wave evaluation, The Forrester Wave : CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019. Strativity President and CEO Lior Arussy commented.

2019 75

2019 Consulting Download Reference 75

Strativity

JULY 16, 2020

Sensing that we needed a more clearly defined mission, I developed a growth vision for the company that positioned us more as a consulting firm with a unique ability to use consumer feedback to help companies solve complex marketing and business problems. As we expanded into consultative insights and innovation, we became LRW.

Consulting 52

Consulting B2C Loyalty Programs Social Media 52

Call Experts

AUGUST 2, 2019

Through voice, live agent, and electronic communications, we offer everything from complete call management, automated services, call-out services, and beyond. The Manifest is a state of tech news and how-to website that compiles and analyzes practical business wisdom for innovators, entrepreneurs, and small and mid-market businesses.

Call Center 68

Call Center Contact Center 2018 Healthcare 68

One Millimeter Mindset

MAY 12, 2020

And an innovator rather than an order-taker? As essential innovators and revenue generators. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Build trust.

Workshop 82

Workshop Innovation Communication Sales 82

Call Experts

JANUARY 8, 2020

Improve your business and your customer's experience! . Sometimes, voice communication can cause issues for customer service and may cause inconvenience in communication. Impact of Customer Experience on Churn and Retention. 6 Key Benefits of Employee Call Off Lines. Text message. FCC blocks Robo-Calls.

Touchpoint 78

Touchpoint Contact Center Call Center 2018 78

Strativity

APRIL 24, 2017

However, before an employee can even begin to actualize those successes they have built up in their mind, they must first go through the routine of the onboarding experience. One such innovation is “Employee Journey Mapping,” which is becoming more and more common among organizations who seek a more enhanced employee experience.

Employee Experience 55

Employee Experience Workshop Consulting Presentation 55

Beyond Philosophy

AUGUST 9, 2016

Over the past few years, we have seen the growth of b2b and b2c market research online communities, or MROCs. Companies can, for example, conduct qualitative research, such as juries and panels to evaluate alternative communication concepts and executions. Innovative, social techniques are core to employee VOC programs.

Connections 60

Connections Insights Social Media Banking 60

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Blogs Employee Experience' Those question are: 1) Really?

Engagement 104

Engagement 2006 Customer Experience 2012 104