Communication Metrics Presentation Touchpoint 
Experience Investigators by 360Connext
DECEMBER 15, 2023
Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Here are 15 ideas to get you started.
InMoment XI
FEBRUARY 24, 2022
The former is interested in counting dollars and profitability and the latter with measuring metrics. So how should a CX practitioner go about bridging that gap in communication? Tip #1: Break Down Metrics. Metrics are core to any CX program—whether it’s NPS , CSAT , CES , etc. Tip #2: Tell Stories.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
APRIL 23, 2024
CX leaders need to present strong business cases for every step of their journey. Often, CRM systems are the tools used to track important customer data and feedback metrics.) CEM is no different, but tracking metrics alone is not a strategy. Key Metrics and Steps to Consider for Measuring ROI 1. Strategy First.
InMoment XI
OCTOBER 24, 2023
It’s not merely a collection of statistics or a dashboard of metrics. These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. The right tools not only capture and analyze data but present it in a manner that’s intuitive and actionable.
InMoment XI
OCTOBER 20, 2022
The idea of simply “managing” metrics tells your business where you are and where you’ve been, not necessarily where you’re going. Frontline employees need strategic communication. The importance of closing the loop with customers and gaining actionable feedback was mentioned in nearly every presentation we heard!
ChurnZero
JANUARY 6, 2022
Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. This article was adapted from a portion of ChurnZero’s BIG RYG session “ Customer Success as a Profit Center ” presented by Matthew Brown, Director Customer Enablement, Solink.
Quadient
OCTOBER 10, 2022
From Volume to Value: Switching Customer Communication KPIs. When I talk to our CXM customers, one of the most prevalent issues they face is persuading their colleagues to invest in communications transformation. Communications affect the whole company, but each department often only owns one element. Marissa Feigen.
Expert insights. Personalized for you.
304 
Let's personalize your content