company about-us 
InMoment XI
MARCH 26, 2024
Reviews help build your online reputation, bring added credibility to your company, amplify your search presence, and provide the kind of social proof that’s essential to influencing purchase decisions. Reviews are also an important source of valuable feedback about your products, services, and overall customer experience.
InMoment XI
FEBRUARY 12, 2024
This makes responding to Google reviews extremely important, especially for companies looking to convert prospects and casual visitors into customers and loyal fans. 53% expect companies to respond to negative reviews within 7 days. 53% expect companies to respond to negative reviews within 7 days.
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CX Accelerator
NOVEMBER 7, 2023
The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. Ben Motteram , reminding us that we must act on our voice of customer data adds: 7) monitor their NPS (Net Promoter Score) on dashboards but do nothing to try to improve it.
InMoment XI
OCTOBER 19, 2021
I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals. Should I be excited about this? Not that long ago, if we wanted to know what a customer thought, how they felt about interacting with your brand (website, store, call center, etc.),
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
InMoment XI
AUGUST 31, 2023
We’d love for you to join us in London on the 4th & 5th October. We’re all about assisting businesses in translating their customer experience initiatives into tangible, measurable business outcomes. As well as leading CX experts from InMoment, NPSx by Bain & Company and Forrester!
InMoment XI
MAY 4, 2022
Leaders who genuinely care about their people—who are “plugged in” to their organizations and listen to their employees for suggestions on how to improve—will develop corporate cultures that naturally support the concept of the Service-Profit Chain. Metlife had similar findings in its 2011 Annual U.S. Give Employees the Time They Need.
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Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
One of the most visible changes to companies as part of this transformation is the advent of customer success. Join us on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale. Join us to learn: How community enables adoption, expansion, and growth.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
At the highest level, AI is about helping us be the best version of ourselves as humans. In this webinar, you will learn how: the use of AI can enhance the human experience in customer interactions. companies can specifically implement AI to teach agents how to approach customers at all levels.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
If you're not already using conversational AI, then you may be on the fence regarding their usefulness in the field, or perhaps you're unsure about how to implement it at your company. If you're ready to learn more about how you can do the same, then don't miss this webinar!
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