InMoment XI

AUGUST 10, 2017

You can download the entire book here. Forward Our understanding that there is a connection between employee satisfaction and customer satisfaction goes back at least to the Service Profit Chain Model. We have since come to understand that the connection runs. View Article

Loyalty 200

Loyalty Engagement Download Books 200

Experience Investigators by 360Connext

APRIL 9, 2024

Let’s transform the frontline of your business into a powerhouse for customer loyalty. Together, we’ll discover how to turn employees into passionate advocates of your brand, ensuring that every customer interaction is an opportunity to strengthen loyalty and drive business success.

Download 162

Download Loyalty Customer Satisfaction Customers 162

InMoment XI

AUGUST 23, 2023

Customer experience transformation is the key to staying ahead of your competitors and connecting with your customers. The ultimate goal is to create meaningful, seamless, and personalized experiences that meet and exceed customer expectations, fostering customer loyalty , advocacy, and ultimately driving business growth.

Customer Experience 260

Customer Experience Omnichannel Innovation Loyalty 260

InMoment XI

JUNE 7, 2024

Moreover, your reputation directly impacts brand loyalty and repeat business in an industry where word-of-mouth recommendations carry significant weight. A positive reputation not only attracts new guests but also fosters trust and loyalty among existing clientele.

Hotels 260

Hotels Management 2024 Social Media 260

InMoment XI

AUGUST 30, 2022

Satisfied customers spread the word, satisfaction is a great indicator of retention, loyalty, and customer lifetime value. Can we connect you with a customer success manager via chat? To learn more about customer satisfaction surveys and the best way to utilize them, download our free white paper here!

Customer Satisfaction 493

Customer Satisfaction Net Promoter Score White Paper Effort Score 493

Currency Alliance

OCTOBER 4, 2023

Recognizing loyalty program members at the Point of Sale (POS) has been challenging for over 30 years. Large brands with their own loyalty program typically invest heavily to integrate the loyalty platform into one or more POSs, but for smaller and medium-sized companies, this is often out of reach in terms of cost and technical complexity.

Loyalty 59

Loyalty Loyalty Programs Retail Banking 59

Experience Investigators by 360Connext

OCTOBER 17, 2018

You can download it here.). Engagement means connecting their daily duties with the bigger vision, every day. Engaging customers means connecting with them emotionally. It means creating a real relationship that improves their loyalty and increases their positive feelings. Don’t forget to read the full report!

Leadership 283

Leadership Culture Customer Centricity 2019 283

ProProfs Chat

FEBRUARY 13, 2020

Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Customer Loyalty Statistics 2020 You Shouldn’t Miss.

Loyalty 109

Loyalty 2020 Loyalty Programs Social Media 109

CustomerSuccessBox

MARCH 11, 2022

Read on further about Customer Loyalty vs Customer Retention! Let’s dive to see what distinguishes customer retention from Customer loyalty. Customer loyalty vs customer retention! So there you have the line between customer retention and customer loyalty. What are the levels of customer loyalty?

Customer Retention 52

Customer Retention Loyalty Customers NPS 52

Optimove

JULY 25, 2023

It reveals that 42% of consumers prefer to shop exclusively at familiar stores or websites they have patronized before, highlighting the significant impact of loyalty on driving sales. These findings emphasize the critical importance for businesses to prioritize customer loyalty and nurture enduring connections with their audience.

2023 52

2023 Retail Loyalty Insights 52

Optimove

MAY 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Discover key findings from our recent 2023 Back-to-School Survey. This case study unveils how brands can turn direct end-user connections into opportunities for engagement and growth.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Download 52

ProProfs Chat

MAY 28, 2020

People think of loyalty as a customer for a lifetime, but it is really much simpler than that. However, brand loyalty has become just another ‘buzz-phrase’. What Is Brand Loyalty. What is brand loyalty? How to build brand loyalty? There is an out and out need to rethink what brand loyalty really means.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

InMoment XI

DECEMBER 7, 2023

Organizations must learn how to measure, manage, and act on customer experience KPIs and metrics so that they can deliver experiences that lead to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. It is often referred to as a brand or relationship metric.

Metrics 260

Metrics Net Promoter Score Measurement Customer Experience 260

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Download 59

Download Return on Investment Loyalty ROI 59

Experience Investigators by 360Connext

OCTOBER 17, 2018

You can download it here.). Engagement means connecting their daily duties with the bigger vision, every day. Engaging customers means connecting with them emotionally. It means creating a real relationship that improves their loyalty and increases their positive feelings. Don’t forget to read the full report!

Leadership 227

Leadership Culture Customer Centricity 2019 227

ShepHyken

FEBRUARY 4, 2024

How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old. But in 2023, these six retailers and brands set new standards of what loyalty can be. My Comment: Most loyalty programs are marketing programs. Sounds easy.

2024 62

2024 Article Customer Service B2B 62

Influitive

OCTOBER 11, 2015

Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm. However, loyalty can generate revenue on another front: demand gen. First, you need a consistent way to connect with your customers.

Customer Engagement 111

Customer Engagement Loyalty Engagement Social Media 111

CSM Magazine

NOVEMBER 3, 2022

Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. In the latest State of the Contact Centre Report the vast majority of consumers (97%) and contact centre managers (98%) agree that customer service interactions have an impact on customer loyalty. About the Author.

Loyalty 52

Loyalty Brands E-support Consumers 52

Optimove

SEPTEMBER 25, 2023

In an era marked by constant connectivity and digital engagement, the average person interacts with their smartphone a staggering 2,617 times every day, according to research by Dscout. This demonstrates the brand’s understanding of the customer, building loyalty by addressing their needs before they even arise.

Marketing 97

Marketing Touchpoint Loyalty Social Media 97

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

Qualtrics

NOVEMBER 6, 2020

Find out how you can take advantage and connect with customers using a mobile app survey. As a result, improve conversion, increase spend and foster greater loyalty. But staying on top is harder than it sounds: 25% of the mobile apps downloaded worldwide in 2019 were used only once. billion apps will be downloaded in 2022.

Connections 44

Connections Feedback Net Promoter Score Download 44

Currency Alliance

MARCH 9, 2021

Headless loyalty systems are API-first loyalty platforms that enable any customer-facing platform to integrate loyalty marketing functionality into their Customer Experience (CX) via API. The loyalty industry still operates mostly on tightly-integrated legacy technology platforms, in which changes are slow and expensive.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59

Optimove

MARCH 30, 2023

Trust is the cornerstone of loyalty. It underscores that retailers without omnichannel capabilities are disadvantaged in connecting with the customer. Ultimately, retailers must act as advisors first and sales machines second, offering guidance to consumers to build trust and loyalty.”  Download your copy of the report.

Consumers 94

Consumers Omnichannel 2022 Retail 94

ShepHyken

MARCH 4, 2024

Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return by Marigold (Adweek) Fast on the heels of its recently published global report, relationship marketing pioneer Marigold has filtered the results from that groundbreaking survey now with a dedicated focus on U.S. Connect with Shep on LinkedIn.

2024 60

2024 E Commerce Article Customer Service 60

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Download the full shopping apps report to find out why. Download our State of the Shopping Apps Report for 2022 today.

2022 83

2022 Download Retail Customer Satisfaction 83

InMoment XI

MAY 30, 2024

Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths. Data Source Connectivity: Connecting with various data sources such as social media, CRM systems, emails, documents, and more. Read the report today!

Social Media 260

Social Media 2024 Document Insights 260

ShepHyken

DECEMBER 5, 2022

The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business. An updated loyalty program can help keep you connected to customers. Second, find shared values.

Article 70

Article 2022 Customer Service Hospitality 70

Optimove

DECEMBER 25, 2023

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it Matters: Today’s hyper-connected customers interact with brands through a dizzying myriad of channels, from websites and email to mobile phones and social media. Download Now >> Why Is Customer Journey Orchestration Important?

Customer Journey 59

Customer Journey Customer Journey Mapping Download Touchpoint 59

ShepHyken

JUNE 14, 2021

MarTech Series) Harvard Business Review found that delighting your customers doesn’t build loyalty; reducing their effort—the work they must do to get their problem solved—does. Forget Brand Loyalty. My Comment: To create true customer loyalty, it’s about an emotional connection between a brand and a customer.

2021 95

2021 Article Customer Service Retail 95

Optimove

APRIL 17, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it matters: Celebrated on the third Thursday of each quarter, “Get to Know Your Customers Day” emphasizes the importance of understanding customers deeply and catering to their wants and needs. How To Avoid Alienating Best Customers?

Download 59

Download Loyalty Customers Brands 59

Alida

SEPTEMBER 26, 2018

Research your market thoroughly and profile your potential customers so you know the best way to connect with them. How customer insight can help: Many times, marketers and customers have different ideas about what loyalty means. For more information, download the e-book: The enterprise guide to customer experience.

Customer Insights 408

Customer Insights Insights Books ROI 408

Retently

SEPTEMBER 17, 2018

Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. By understanding why and how Apple achieves high customer loyalty, you can create a process that improves customer satisfaction in your own company. Factors that contribute to Apple’s high customer loyalty.

NPS 102

NPS Net Promoter Score Loyalty Omnichannel 102

GetFeedback

DECEMBER 21, 2018

31% of respondents rated being able to contact the company through any channel as the top driver of feeling emotionally connected to a brand. ( 30% of consumers are switch providers because they feel that there is no reward for loyalty. 30% of consumers are switch providers because they feel that there is no reward for loyalty.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Guide to Advanced Customer Segmentation Download Now >> 3.

Marketing 69

Marketing 2024 Social Media Download 69

ShepHyken

JUNE 21, 2021

If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article. RetailWire) Non-tiered customer loyalty programs were found to increase customer value by almost 30 percent over a five-year time period. First, I disagree that these programs create true loyalty. There are plenty of great ideas. by Tom Ryan.

2021 80

2021 Article Rewards Programs Customer Service 80

Optimove

MARCH 4, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Dynamic customer segmentation improves the customer experience. Guide to Advanced Customer Segmentation Download Now >> What Is Dynamic Customer Segmentation?

Download 52

Download Customers Insights Marketing 52

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you missed the talks or demos, contact us so you don’t miss out.

2024 59

2024 Demo Download Sports 59