InMoment XI

DECEMBER 21, 2021

Several years ago, business consultant Matthew T. More than commitment to the company or the brand, more than commitment to productivity or innovation or even the organization itself, we are talking about commitment to the customer. You cannot create, or sustain, customer loyalty behavior without committed employees.

Customer Experience 529

Customer Experience Loyalty Advertising Leadership 529

CSM Magazine

JANUARY 16, 2024

Gabrial Rodriguez Seilhan, Managing Director for Iberia Sabio Group , the global digital experience transformation services specialist, has announced the appointment of a new Managing Director for its Iberian operations.

Management 52

Management Leadership Consulting Customer Journey 52

CSM Magazine

MAY 16, 2024

Through my role at the Call Centre Management Association (CCMA), I host countless discussions with contact centre leaders about how they tackle adversity and how they succeed. ” Those insights drive constant innovation. Consultant Don Haddaway encouraged leaders to look past traditional 2D measures and spreadsheets.

Customer Service 52

Customer Service Banking Consulting Events 52

Customer Bliss

JULY 4, 2017

They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association. About Mark.

Banking 143

Banking Leadership Net Promoter Score 2015 143

One Millimeter Mindset

DECEMBER 7, 2022

Which type of manager do you think your clients (and colleagues) prefer to depend on? Again, which type of account manager do you think your clients (and colleagues) prefer to trust and depend on? Babette Ten Haken | Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |.

Consulting 119

Consulting Innovation Leadership Presentation 119

One Millimeter Mindset

SEPTEMBER 22, 2021

Do you perceive yourself as a problem solver, manager, or a spectator? Alternatively, are you a sought-after, stellar manager of complex problems? Alternatively, are you a sought-after, stellar manager of complex problems? What happens when complex problem solvers are also the same people managing those problems?

Management 77

Management Innovation Leadership Consulting 77

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. Contact: Mark Stoddard. ClientSuccess.

Leadership 59

Leadership Customer Success 2021 2020 59

One Millimeter Mindset

JANUARY 18, 2023

When you remove the barriers that Professional Pause create, you move one millimeter forward towards professional innovation. Instead, millimeter by millimeter, I catalyze your professional innovation so you, in turn, better serve colleagues, clients, and patients – together.

Consulting 93

Consulting Innovation Leadership Blog 93

One Millimeter Mindset

JANUARY 25, 2023

Learning new stuff happens outside the boundaries, and between the lines, of formatted sales and customer service scripts, as well as project management templates. You fall short when managing projects which could have resulted in enduring and valuable outcomes. Move beyond being intimidated by what you do not know.

Consulting 88

Consulting Innovation Roadmap Leadership 88

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. Contact: Mark Stoddard. ClientSuccess.

Leadership 54

Leadership Customer Success 2021 2020 54

Strativity

NOVEMBER 21, 2019

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. Co-create and innovate your ideal customer experience.

Customer Experience Design 52

Customer Experience Design Consulting Customer Experience Workshop 52

Clarivate

DECEMBER 15, 2022

As we say goodbye to 2022 and look forward to the year ahead, it is a great opportunity to reflect on the topics we covered in our blog series on IP lifecycle management. Climate innovations. We kicked off the series with a post exploring the world of climate innovation through the lens of IP. Clarivate leadership recognized.

Management 52

Management 2022 2023 Transportation 52

Customer Bliss

APRIL 23, 2021

My gift to you is sharing conversations with these incredible colleagues through my podcast to help you further your career and develop your leadership skills. Bell needs no introduction in this industry; he’s authored numerous influential books and is a trusted speaker and consultant. Bell tells us why truth is vital to trust.

Customer Experience 273

Customer Experience Books Consulting Sports 273

One Millimeter Mindset

APRIL 27, 2022

Do you wait for new ideas to be handed off to you to manage? Or are you focusing on becoming more comfortable generating innovations, as well? Are You More Comfortable Managing Change Than Creating Change? I remain purposely focused on catalyzing your professional innovation, one millimeter at a time. Is it enough?

2022 90

2022 Blog Innovation Consulting 90

Natalie Petouhof

FEBRUARY 23, 2016

Capgemini Turns Up the Heat: Based in New York City and London, Fahrenheit 212 will contribute its specialized capabilities for innovation strategy and consumer-centric design to the broader offerings of Capgemini Consulting. The move opens growth opportunities for both companies through their combined capabilities.

Innovation 40

Innovation Consulting Consumers Management 40

Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. Where followers fit in good leadership. How trust is an outcome, not a value of leadership. Is that is the best style of leadership?

Leadership 52

Leadership Culture Books Airlines 52

One Millimeter Mindset

APRIL 12, 2023

In my consulting, mentoring and speaking collaborations, I ask professionals like you to define what their desired outcome looks like from our mutual experience. Equally often, these professionals tell me that they want to be able to “bring greater value to clients” and “be able to assume a leadership position in three years or less.”

Consulting 77

Consulting Leadership Innovation Advertising 77

CX University

SEPTEMBER 11, 2018

This means they manage to keep 12,588 employees happy. The organization is also one of the only branches of government that pays its own bills, earning over $3 billion in revenue annually to support its staff and costs while providing vital services to the US innovation economy. The post You want talent, but can you manage it?

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Management 2006 2016 2018 209

One Millimeter Mindset

MAY 31, 2023

Alternatively, are your teams focused on group-think and consensus rather than innovation and evolution? Babette Ten Haken’s One Millimeter Mindset speaking, consulting, and mentoring programs catalyze you to collaborate one millimeter beyond the mindset holding you back from moving forward.

Consulting 84

Consulting Innovation Presentation Leadership 84

Micah Solomon

OCTOBER 10, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Image that you’re a manager at a hotel. The customer expressed a need, and ‘my’ employee responded energetically,’’ says a manager. ‘‘He

Leadership 68

Leadership Customer Service Seminar Hospitality 68

One Millimeter Mindset

FEBRUARY 1, 2023

Rather, when you listen to what everyone around the table has to say and then move their insights forward with your ideas, you become an innovator. Consequently, the quality of your participation is not directly related to the amount of time you talk. When you recap what is being said to summarize and agree, you may stall forward momentum.

Consulting 92

Consulting Innovation Leadership Insights 92

One Millimeter Mindset

MAY 4, 2022

In my recent post-pandemic consulting conversations, I listen and guide clients like you. Our goal is a more innovative and realistic professional framework for the future. Evaluate the impact of honoring and managing your own self-expectations first, so you feel less compromised and exhausted by the end of each day.

Consulting 90

Consulting Innovation Leadership Presentation 90

One Millimeter Mindset

APRIL 19, 2023

First, you have expanded expectations of yourself because you professionally innovate and become less risk averse. You see, once you have been on teams you absolutely love, your professional DNA is impacted and re-hardwired, moving forward. Over time, you cross-train your brain as you tackle challenging issues and outcomes, together. . |

Consulting 89

Consulting Innovation Workshop Leadership 89

One Millimeter Mindset

OCTOBER 12, 2022

As a result, you blindside people on the receiving end of your innovative thinking. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. Next, are you combining and recombining standard thinking in a more novel way? Babette walks her talk so you can walk yours.

Consulting 102

Consulting Innovation Presentation Leadership 102

One Millimeter Mindset

AUGUST 11, 2021

From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures. That is professional innovation and cross-functional leadership in the making. That is professional innovation and cross-functional leadership in the making.

Innovation 116

Innovation Culture Leadership Events 116

One Millimeter Mindset

SEPTEMBER 7, 2022

Are you open to learning innovative ideas which may grate against how you learned to think about and do things? Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. Being intellectually curious is not just about you. Contact me here.

Innovation 85

Innovation Leadership Social Media Travel 85

Magellan Solutions

DECEMBER 4, 2023

Imagine the opportunities that 24/7 hotel management brings to your establishment. The Essence of 24/7 Hotel Management 24/7 hotel management takes center stage, creating exceptional guest experiences. Defining 24/7 Hotel Management At its essence, 24/7 hotel management goes beyond usual time constraints.

Hotels 52

Hotels Management Hospitality Guest Experience 52

One Millimeter Mindset

APRIL 6, 2022

Keep in mind that you, yourself, are far more comfortable with the innovations and changes you propose than your colleagues. To lead, manage, and follow as you move forward together, one millimeter at a time, adopt, adapt, and apply business stories that make people think twice about the value you deliver to their tables.

Innovation 94

Innovation Consulting Leadership Presentation 94

One Millimeter Mindset

NOVEMBER 16, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. Catalyzing you to be ahead of what is new, next, and changing. How do you become more professionally visible, cross-functionally relevant, and strategically valuable as the problems you solve become more complex?

Consulting 81

Consulting Innovation Books Leadership 81

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. In a previous article I described the difference between customer management and customer leadership. John Smart is a development consultant, running his own consultancy.

Leadership 69

Leadership Blog Customer Service Consulting 69

One Millimeter Mindset

MAY 3, 2023

. | One Millimeter Mindset | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Mentor | How do you become more professionally visible, cross-functionally relevant, and strategically valuable to people who solve problems differently than you do?

Consulting 75

Consulting Innovation Leadership Interaction 75

One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Building trust through your purpose-driven, professional innovation. What type of personal and professional outcome do you truly expect if your actions do not completely fulfill yourself?

Workshop 102

Workshop Innovation Leadership Consulting 102

One Millimeter Mindset

JUNE 8, 2022

Change the context and nature of your relationship from order-taker into innovator. Often, you and I continue to work from one-size-fits-all scripted sales and project management templates. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |.

Innovation 80

Innovation Consulting Leadership Presentation 80

TechSee

NOVEMBER 10, 2020

For decades, service organizations have been proposing innovative ways to cut operational costs in customer service: Let employees bring their own coffee? ??. In addition, they are required to manage costs in a cross-functional manner to avoid the typical tradeoffs that sometimes occur when making changes in service.

Customer Service 207

Customer Service Contact Center Average Handle Time Consulting 207

One Millimeter Mindset

JULY 27, 2022

Like many of you, Cynthia was yet another over-programmed professional who found herself constantly run hard under continuous pressure from management. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor|. Sound familiar? She was exhausted.

Leadership 84

Leadership Innovation Consulting Presentation 84

Experience Investigators by 360Connext

DECEMBER 5, 2014

The most exciting companies change the game by innovating around their customer experience. Our goal is to have a little fun, learn from the best innovators and business leaders out there, and provide inspiration to those of us doing our best to deliver great customer experiences every day. We’re all human!

Social Media 244

Social Media Consulting Leadership Innovation 244

One Millimeter Mindset

FEBRUARY 15, 2023

. | One Millimeter Mindset | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Mentor | How do you become more professionally visible, cross-functionally relevant, and strategically valuable to people who solve problems differently than you do?

Consulting 85

Consulting Innovation Leadership Consumers 85