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COPC Inc. Shanghai Client Seminar a Huge Success

COPC

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Making the most of AI and setting up metrics to measure its performance was a hot topic during the seminar.

Seminar 40
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5 Key Steps in Crafting a Customer Service Charter That Includes Legal Security

CSM Magazine

Focus on Consumer Rights and Data Protection You are and will be what your customers or consumers will make of you. So it’s best to ensure and pay particular attention to related laws in consumer rights, data protection, privacy, and any other legislation, and you’ll surely fare well.

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A Peek into the World of Telemarketing Services in the Philippines

Magellan Solutions

When done correctly, telemarketing can make a big difference in selling to businesses or consumers. And just like sales on its own, telemarketing isn’t just for customers but for businesses that also lay the part of consumers. He will make connections and how he maintains and uses those connections to your advantage.

Seminar 52
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NetBase Quid World Tour Headed to Charlotte, Dallas & Austin!

NetBase

You have questions about the very latest next generation consumer and market intelligence technology available, and NetBase Quid has answers! Our World Tour seminar series is off and running, and we’re excited to share a bit about it – and invite you to join us at an upcoming complementary session. Odds are, there’s one near you!

Seminar 64
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6 Consumer Trends To Fuel Your Future Customer Experience

Kerry Bodine

I’m at the at the Total CX Leaders conference and just attended an excellent seminar from Max Luthy, Director of Trends & Insights at Trendwatching.com. Trendwatching has a consumer trends canvas to help you do just that. It was so on point for companies looking to innovate the customer experience that I feel compelled to share.

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NetBase Quid World Tour: Charlotte, Dallas & Austin

NetBase

As the first of its kind, next generation consumer and market intelligence platform , we have so much to share with businesses around the actionable intel they could have at their fingertips. So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! First Stop: Charlotte.

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Digital Feedback: Why you’re probably doing it wrong

OpinionLab

In fact, a recent Verint survey of 24,000 consumers in 12 countries called The Digital Tipping Point found that 64 percent of consumers say they favor digital channels for simple interactions. The result? It’s harder and harder to understand the customer experience.