Culture Customer Service Customer Service Training Workshop 
CSM Magazine
MAY 14, 2024
Customer service often becomes the battleground where loyalty is won, and brands are differentiated. The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business.
ShepHyken
MARCH 10, 2024
Each week, I read many customer service and customer experience articles from various resources. Drawing inspiration from my experiences and insights into the evolving dynamics of customer interactions, let’s explore five pivotal strategies that can elevate your small business from being good to unforgettable.
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ShepHyken
NOVEMBER 14, 2023
Alignment with Beliefs and Vision (The Culture): While money may be a basic need, the culture of the organization must meet the employee’s needs and what they value. Employees want to feel excited about going to work. Remember, what’s happening inside the organization with employees is felt on the outside by the customer.
ShepHyken
OCTOBER 10, 2023
It’s about the entire customer experience. If a promise to provide value in the CX is built into a company’s mission and values statements, it potentially becomes part of the culture. Imagine if your organization were bold enough to state that the value it delivers to customers would make price irrelevant. It’s simple.
ShepHyken
DECEMBER 17, 2023
Each week, I read many customer service and customer experience articles from various resources. and amazing customer service. Culture Clash: Why Customer Experience Improvements Fail by John Aves (MyCustomer.com) To successfully change your CX, you must create the right culture and climate to effect the change.
ShepHyken
MARCH 26, 2024
And in business, Steve Jobs of Apple said, “It takes a lot of hard work to make something look simple.” There is some very practical wisdom in these motivational and inspiring quotes that we can apply to the customer service and CX world. Think of the best customer experiences you have had. There’s a difference!
ShepHyken
MARCH 12, 2024
Take the time to work through these steps, get everyone on board and in alignment with the personality you want to be known for, and create the experience that gets customers to say, “I’ll be back!” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
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