Optimove

DECEMBER 12, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Customer segmentation helps businesses target their audience with precision and tailor their strategies to meet specific customer needs. It is a crucial output from Customer-Led Marketing.

Marketing 52

Marketing Download Customer Base Feedback 52

BlueOcean

FEBRUARY 22, 2024

A partner who takes the time to delve into the intricacies of your unique business goals, KPIs, and customer expectations is one that is committed to delivering not just a service, but a tailored solution that aligns seamlessly with your overarching objectives.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

BlueOcean

FEBRUARY 22, 2024

A partner who takes the time to delve into the intricacies of your unique business goals, KPIs, and customer expectations is one that is committed to delivering not just a service, but a tailored solution that aligns seamlessly with your overarching objectives.

Customer Care 156

Customer Care Entertainment Government Contact Center 156

Optimove

MARCH 4, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Dynamic customer segmentation improves the customer experience. It goes beyond the traditional static models, offering a dynamic understanding of customer behavior over time.

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Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

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InMoment XI

APRIL 25, 2024

The benchmarks serve as a valuable tool for organizations looking to assess their reputational performance, set goals, make informed decisions, and drive continuous customer experience improvement. Download Report Financial Services Reputation Management Strategies Financial services reputation management is not as tricky as it may seem.

Financial 260

Financial Management 2024 Banking 260

Optimove

JANUARY 17, 2024

Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As we celebrate Get to Know Your Customers Day, it’s crucial to remember that every day is an opportunity to put the customer first, starting with their data and leveraging AI-powered tools to uncover valuable insights.

Loyalty 59

Loyalty 2024 Download Roadmap 59

Optimove

DECEMBER 19, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Having a good email segmentation strategy is instrumental in increasing consumer engagement, ultimately leading to higher conversion rates.

E Commerce 59

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Optimove

FEBRUARY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Due to popular demand, Optimove’s much-anticipated Lightning Talks are making a return at ICE 2024 between February 6th and February 8 th !

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ChurnZero

MARCH 3, 2022

That’s what we set out to ask the Customer Success experts. Download this eBook to learn how to crust your SaaS Customer Onboarding. Churn monster playbook: your definitive guide to fighting customer churn. If you are responsible for Customer Success in your subscription model company, you have monsters in your closet.

Customer Success 98

Customer Success Download Customer Retention 2021 98

Team Support

NOVEMBER 30, 2023

It’s also imperative that companies know which support channels work best for their business model and are most useful to their unique customer base. Current trends in customer support show that 79% of customer case submission is happening via digital channels. Interested in learning more?

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

Happy or Not

JANUARY 18, 2024

Understanding your customer base is a strategic essential. This understanding forms the bedrock for businesses to create targeted, personalized approaches, fostering enhanced customer engagement and satisfaction. What are customer demographics? This is where HappyOrNot Demographics comes to the rescue.

Download 36

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Customer Bliss

FEBRUARY 18, 2022

In our conversation about his book, I’ll Be Back: How to Get Customers to Come Back Again & Again, Shep and I discuss six easy steps to systematically building a loyal customer base. Download resources here ». Want to get more inspiration from customer experience leaders from every industry?

2022 286

2022 Customer Experience Chief Customer Officer Books 286

SmartKarrot

SEPTEMBER 14, 2023

In this article, you will learn what a business sales playbook is and where you can download a free template. The first thing you need to do is to segment your target customer base into B2B or B2C because they normally have varying motivations for purchasing products or services. What Is a Business Sales Playbook?

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SurveyGizmo

DECEMBER 27, 2022

Downloads, new signups, and uninstalls In 2021, mobile apps were downloaded more than 230 billion times globally. Downloads are the starting metric for most developers. It’s simple: the more frequently an app is downloaded from the app store, the more popular it gets. How many downloads is a realistic goal?

Metrics 52

Metrics Measurement Download 2021 52

Optimove

JULY 27, 2020

Today, we will show you how combining longevity with the time since your customers’ last order can uncover meaningful customer value segments. Read on to discover the simplicity of it or go ahead and download all four ways to leverage your data here. It’s even more simple than it might sound ?? The Insight.

Retail 98

Retail Download Insights Customer Base 98

Kustomer

OCTOBER 19, 2021

It could be more effective to measure satisfaction of current products instead of developing a multitude of new products, to ensure what you are producing fulfills the needs of your customer base. Educate the Company – Did you know it costs as much as five times more to acquire a new customer than retain an existing customer?

Sports 97

Sports Customer Centricity Download Measurement 97

BlueOcean

MAY 5, 2023

How does this translate to the customers they serve and support? At the end of the day, you want a partner whose culture aligns with your own and who can reflect your brand to your diverse customer base. What metrics and KPIs are important to you as you measure the success of your customer care program?

Customer Care 156

Customer Care Contact Center Government Culture 156

ChurnZero

MARCH 3, 2022

That’s what we set out to ask the Customer Success experts. Download this eBook to learn how to crust your SaaS Customer Onboarding. Churn monster playbook: your definitive guide to fighting customer churn If you are responsible for Customer Success in your subscription model company, you have monsters in your closet.

Customer Success 52

Customer Success Download Customer Retention 2021 52

Optimove

MARCH 28, 2023

Here’s how: Acquiring higher-value customers Create effective, lookalike audiences. One technique involves identifying potential customers on the social media platform who are similar to your higher LTV customer base based on their characteristics and behaviors. Improve your web and mobile conversion rates.

Marketing 52

Marketing Download Return on Investment Social Media 52

Kustomer

JANUARY 9, 2023

Beyond freeing up agent time, technology can also be used to arm support agents with all the information they need to quickly and accurately service their customers. This not only makes a customer feel heard and valued, but also provides an exceptional service experience that can allow your brand to stand out from the crowd.

E-support 98

E-support 2025 Loyalty Download 98

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics.

2024 52

2024 Marketing Demo NPS 52

Optimove

JUNE 22, 2020

This brand reduced CAC by 75% and customer churn by 32%, all while increasing average customer LTV by 12%. Using loyalty data to power customer retention and reactivation. Using Loyalty Data to Power Customer Retention and Reactivation. To learn more, download the full use case here. How’d they do it, you ask?

Customer Retention 52

Customer Retention Loyalty Loyalty Programs Retail 52

ChurnZero

APRIL 12, 2022

Frequently, team members from different departments have a limited understanding of customers because they don’t interact with them. Under a capable CCO, team members can develop deeper, broader knowledge of your customer base that will drive them to fulfill their own positions more completely and competently.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Touchpoint Leadership 98

Hero Digital

FEBRUARY 4, 2021

And customer experience expectations for Millennials and Gen Z (Zoomers) are heavily influenced by technology brands, including the onslaught of emerging financial technology (fintech) companies. How can banks continue to connect with their existing, aging customer base while also attracting new, younger customers?

Banking 98

Banking Financial Download Connections 98

CSM Magazine

OCTOBER 18, 2021

According to an annual survey by HighSpeedInternet.com , the Internet service provider that has the most satisfied customer base and best support is EarthLink. As many as 89 percent of Verizon customers claim that this Internet service provider meets the needs of their household. EarthLink prices are $49.95 Internet Speed.

Download 59

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Optimove

JULY 12, 2023

The CRM Marketer evolution curve Download Now>> What is AI Powered Site Search? Download Now Learn How Optimove’s AI-Powered Smart Search Engine Can Help You Grow Your Business Optimove helps tailor search results to each individual customer based on their past search history.

E Commerce 52

E Commerce User Experience Download Entertainment 52

West Monroe

DECEMBER 6, 2022

With a massive rise of non-traditional challengers to banks, those which are not considering distributed banking strategies—comprised of open banking, BaaS, and embedded finance—will quickly fall behind in creating opportunities to connect with a younger customer base that’s quickly becoming the majority consumer.

Banking 52

Banking 2023 Financial ROI 52

BirdEye

JUNE 21, 2023

A well-run Facebook page can help you reach a wide target audience, connect with your customer base, and grow your business faster with Facebook groups. If you know how to add an admin to your Facebook page, you can make life much easier for yourself. But this takes a lot of time to create, engage, and manage the page.

Social Media 98

Social Media Management Engagement Download 98

Optimove

JULY 12, 2023

Moreover, by showing customers relevant products and highlighting specific offers, users are more inclined to continue browsing and eventually complete the purchase they were deciding on before. Guide to Advanced Customer Segmentation Download Now>> How does Personalized Retargeting work?

Advertising 52

Advertising Download Interaction ROI 52

ChurnZero

MARCH 9, 2023

Comparing this to other business functions helps illustrate why this is a problem: “In an age where no sales team would function without a CRM, or a marketing team without marketing automation, it is striking that CS teams responsible for a company’s customer base are lacking purpose-built technology and data.”

Customer Success 52

Customer Success Customer Relationship Management Download Technology 52

Team Support

NOVEMBER 30, 2023

It’s also imperative that companies know which support channels work best for their business model and are most useful to their unique customer base. Current trends in customer support show that 79% of customer case submission is happening via digital channels. Interested in learning more?

Omnichannel 40

Omnichannel Customer Service Social Media B2B 40

Optimove

JULY 12, 2023

This content is based off of the customer’s past viewing behavior paired with viewing behavior from similar users, and the engine can generate content as you scroll down the page. The CRM Marketer evolution curve Download Now>> How does a content recommendation engine work?

E Commerce 52

E Commerce Download Social Media Advertising 52

Feedbackly

JUNE 1, 2023

Customers know they can enjoy superior service when they deal with your brand and won’t hesitate to come again. Also, when customers get emotionally connected to brands, they advocate and promote the products to people. Building such a loyal customer base can help your business expand.

E Commerce 52

E Commerce Touchpoint Brands Download 52

ChurnZero

MARCH 9, 2023

Comparing this to other business functions helps illustrate why this is a problem: “In an age where no sales team would function without a CRM, or a marketing team without marketing automation, it is striking that CS teams responsible for a company’s customer base are lacking purpose-built technology and data.”

Customer Success 52

Customer Success Customer Relationship Management Download Technology 52

Kustomer

OCTOBER 1, 2022

From email automation to employing a customer relationship manager (CRM), there are many different types of email customer service software that have a variety of functions. Looking for more tips on how to craft the perfect customer experience for your brand in the digital age?

Customer Service 97

Customer Service Customers Communication Customer Relationship Management 97

Talkdesk

DECEMBER 10, 2020

Be sure to account for the strategic and financial value of each solution; a cloud contact center that is adaptable, flexible and scalable prepares you for shifting customer demands. Get started by downloading the free kit: The post How to build a cloud contact center business case appeared first on Talkdesk.

Contact Center 115

Contact Center White Paper Transportation Roadmap 115