Optimove

MARCH 4, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Dynamic customer segmentation improves the customer experience. It goes beyond the traditional static models, offering a dynamic understanding of customer behavior over time.

Download 52

Download Customers Insights Marketing 52

Optimove

JANUARY 17, 2024

Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As we celebrate Get to Know Your Customers Day, it’s crucial to remember that every day is an opportunity to put the customer first, starting with their data and leveraging AI-powered tools to uncover valuable insights.

Loyalty 59

Loyalty 2024 Download Roadmap 59

Optimove

FEBRUARY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Due to popular demand, Optimove’s much-anticipated Lightning Talks are making a return at ICE 2024 between February 6th and February 8 th ! Learn more about each topic and why you should attend below.

2024 69

2024 Sports Download Events 69

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Download 59

Download Return on Investment Loyalty ROI 59

Happy or Not

JANUARY 18, 2024

Understanding your customer base is a strategic essential. Age demographics unveil generational insights, while gender demographics provide insights for tailoring products and strategies. Product and service customization Demographic data provide insights into various customer segments’ unique preferences and needs.

Download 36

Download Customer Satisfaction Return on Investment Connections 36

Optimove

DECEMBER 19, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Having a good email segmentation strategy is instrumental in increasing consumer engagement, ultimately leading to higher conversion rates.

E Commerce 59

E Commerce E-support Download Lifetime Customer 59

ChurnZero

MARCH 3, 2022

That’s what we set out to ask the Customer Success experts. Download this eBook to learn how to crust your SaaS Customer Onboarding. Churn monster playbook: your definitive guide to fighting customer churn. If you are responsible for Customer Success in your subscription model company, you have monsters in your closet.

Customer Success 98

Customer Success Download Customer Retention 2021 98

Optimove

JULY 27, 2020

Leveraging customer data to generate insights is not an easy task for any department in any type of business. Especially generating the kind of insights that lead to more effective customer marketing. A few weeks ago, we showed you how to use your customers’ first purchase category as a predictor of longevity.

Retail 98

Retail Download Insights Customer Base 98

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics.

2024 52

2024 Marketing Demo NPS 52

BlueOcean

MAY 5, 2023

How does this translate to the customers they serve and support? At the end of the day, you want a partner whose culture aligns with your own and who can reflect your brand to your diverse customer base. What metrics and KPIs are important to you as you measure the success of your customer care program?

Customer Care 156

Customer Care Contact Center Government Culture 156

Hero Digital

FEBRUARY 4, 2021

And customer experience expectations for Millennials and Gen Z (Zoomers) are heavily influenced by technology brands, including the onslaught of emerging financial technology (fintech) companies. How can banks continue to connect with their existing, aging customer base while also attracting new, younger customers?

Banking 98

Banking Financial Download Connections 98

ChurnZero

MARCH 3, 2022

That’s what we set out to ask the Customer Success experts. Download this eBook to learn how to crust your SaaS Customer Onboarding. Churn monster playbook: your definitive guide to fighting customer churn If you are responsible for Customer Success in your subscription model company, you have monsters in your closet.

Customer Success 52

Customer Success Download Customer Retention 2021 52

Optimove

MARCH 28, 2023

Here’s how: Acquiring higher-value customers Create effective, lookalike audiences. One technique involves identifying potential customers on the social media platform who are similar to your higher LTV customer base based on their characteristics and behaviors. Understand customer demand.

Marketing 52

Marketing Download Return on Investment Social Media 52

SmartKarrot

SEPTEMBER 14, 2023

In this article, you will learn what a business sales playbook is and where you can download a free template. Please read on to gain more insights about this crucial business tool. That’s why we provide you with a free template download on our website. You can, hence, download a Sales to CS Hand-off template here.

Download 10

Download Sales B2C Document 10

Optimove

JUNE 22, 2020

Using loyalty data to power customer retention and reactivation. This is just one methodology ( with three more to download ) that demonstrates how marketers can easily use Optimove to discover customer insights, test their hypotheses, and optimize their CRM campaigns. To learn more, download the full use case here.

Customer Retention 52

Customer Retention Loyalty Loyalty Programs Retail 52

SurveyGizmo

DECEMBER 27, 2022

Downloads, new signups, and uninstalls In 2021, mobile apps were downloaded more than 230 billion times globally. Downloads are the starting metric for most developers. It’s simple: the more frequently an app is downloaded from the app store, the more popular it gets. How many downloads is a realistic goal?

Metrics 52

Metrics Measurement Download 2021 52

Optimove

JULY 12, 2023

The CRM Marketer evolution curve Download Now>> What is AI Powered Site Search? These models take unorganized/unstructured data and convert it into usable insights. The Site Search feature is very important for enhancing user experience, increasing content discoverability, and gaining valuable insights.

E Commerce 52

E Commerce User Experience Download Entertainment 52

ChurnZero

APRIL 12, 2022

Lead the creation of new Customer Success initiatives. Secure funding to invest in technology that tracks and supports a boost in customer experience. Spearhead efforts to collect and analyze customer insights. Customer-centricity is an important factor in customer loyalty and retention.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Touchpoint Leadership 98

TechSee

FEBRUARY 21, 2022

Practically every business process can be impacted by artificial intelligence, especially repetitive, high-volume, or mainly rule-based processes. Enhance Customer Service. With companies increasingly competing to win customers based on their experiences, it’s no surprise that 59% of executives in the U.S.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

Qualtrics

NOVEMBER 16, 2021

Read on for top-level insights from our Global Consumer Trends 2022 report. Before 2021, customers might have been more tolerant of bad experiences - but in 2022, there won’t be any leeway for businesses that don’t meet expectations. Get insights into the future with the Global Consumer Trends 2022 Report. Download Now.

2022 49

2022 Consumers 2021 Download 49

2020 Research

OCTOBER 6, 2022

How do you maintain or even grow your customer base when consumers restrict spending? It’s a complex problem to navigate, but a consumer insights strategy helps simplify it. Download this whitepaper to learn: The imminent difficulties businesses face with an economic downturn.

Consumers 52

Consumers Insights Download Customer Base 52

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. To see the results regarding all 25 customer analytics practices, you can download the entire report for free here.

Competitive Advantage 101

Competitive Advantage Customer Experience White Paper Download 101

Feedbackly

DECEMBER 22, 2022

It encapsulates how customers feel as they transition from one customer journey stage to the other. Knowingly or unknowingly, customers base their purchase decisions on how they feel or how they are made to feel. EVI® surveys give you much-needed insight into how customers perceive your business emotionally.

Customer Journey 52

Customer Journey Measurement Metrics Touchpoint 52

Kustomer

JULY 18, 2022

With 72% of consumers expecting their problems to be solved instantly upon contacting customer service, you need a CRM that can keep pace with increasingly complex consumer preferences. Investing in upgraded CRM tools is a worthy cause that can streamline your support team’s efficiency and provide rich insights for the rest of your business.

Connections 98

Connections Multi-Channel Social Media Measurement 98

TechSee

JANUARY 7, 2020

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Telecommunications Loyalty Programs Wireless 136

BirdEye

JUNE 21, 2023

A well-run Facebook page can help you reach a wide target audience, connect with your customer base, and grow your business faster with Facebook groups. Facebook admin can access analytics via Audience Insights, using Facebook Messenger, and placing ads. But this takes a lot of time to create, engage, and manage the page.

Social Media 98

Social Media Management Engagement Download 98

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. To see the results regarding all 25 customer analytics practices, you can download the entire report for free here.

Competitive Advantage 94

Competitive Advantage Customer Experience White Paper Download 94

Optimove

JULY 12, 2023

Moreover, by showing customers relevant products and highlighting specific offers, users are more inclined to continue browsing and eventually complete the purchase they were deciding on before. Guide to Advanced Customer Segmentation Download Now>> How does Personalized Retargeting work?

Advertising 52

Advertising Download Interaction ROI 52

Gainsight

MAY 3, 2022

Expansion revenue is money that your company generates from your current customer base. Some common examples include any revenue you earn from upselling, cross-selling, and securing upgrades from existing customers. By doing so, you reveal more product value and inspire your customer base to invest more money in your product.

Roadmap 52

Roadmap User Experience Metrics Customer Base 52

BirdEye

SEPTEMBER 29, 2023

Buyer personas help develop better products with insight into customer requirements Buyer personas are especially helpful before you invest significantly in product development and marketing strategies. Understanding your customers lets you develop products & services that meet their needs and attract loyal customers.

Insurance 109

Insurance Social Media Multi-Channel Advertising 109

Optimove

AUGUST 7, 2022

What type of users download and use your app? Why do customers stop using your app? Mobile app analytics also give brands an advantage over competitors by offering important insights that help build a mobile experience that is personalized and unique. Ensure that you are measuring data based on what goals you have set.

Download 40

Download Metrics Measurement Demo 40

Comm100

JANUARY 7, 2020

This means that not only do customers compare the service they receive from you to the best out there, they’re also demanding that service providers be there on the channels that they choose. Free Download: Live Chat Benchmark Report 2020. Download Now. It’s always better to put quality ahead of quantity.

2020 54

2020 2019 Download Social Media 54

Optimove

MAY 14, 2020

More importantly, as seen in the graph below, there is also a direct correlation between the number of reviews a customer gives and the customer’s average lifetime value: With insights like this, these marketers used Optimove to gamify review campaigns based on each subscriber’s number of reviews. Hungry for more?

Download 52

Download Loyalty Insights Engagement 52

delighted

FEBRUARY 26, 2024

Add a follow-up question for more detail If you’re looking for more detail to explain the customer rating, add a follow-up question after the initial rating question. That way, you can gather more insight into why a customer answered the way they did and how you can resolve any issues. Customer segmentation. The solution?

NPS 95

NPS Net Promoter Score Reference Feedback 95

CSM Magazine

SEPTEMBER 15, 2021

Today, intelligent marketing service Upside releases its first industry white paper on retail loyalty, which identifies that the value of one loyal customer is equal to that of twenty-two non-loyal customers. ” Click here to download the ‘The Tipping Point of Loyalty’ report.

Retail 52

Retail White Paper Banking Loyalty 52

Kustomer

OCTOBER 20, 2022

Additional examples of self-service tools beyond knowledge base articles include: chatbots, website downloads, FAQ web pages, online forums/communities and AI search functions. When creating self-service options, keep in mind the repetitive questions that can be answered automatically from the insights derived in step one.

Events 98

Events Consumers Social Media Loyalty 98

Optimove

MAY 18, 2020

Download a complimentary copy of the full report, Gartner’s Magic Quadrant for Multichannel Marketing Hubs 2020, to learn more. We believe this creates a synergy between marketers and algorithms that allows our clients to have campaigns and customer journeys optimized against incrementality for their specific key performance indicators.

2020 98

2020 Marketing Download Call Center 98