ShepHyken

JANUARY 2, 2017

Customer Feedback: How To Ask For And Implement It by Lauren Dowdle. My Comment: Customer feedback, both good and bad, is a gift. My Comment: Customer feedback, both good and bad, is a gift. 3 Important Lessons of Social Customer Service on Twitter From 2016 by Lauren Kamp.

2017 76

2017 Article Customer Service Social Media 76

ShepHyken

AUGUST 7, 2017

The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. 4 Simple Yet Innovative Tips To Boost Customer Care (without sacrificing your tech budget!). by Neal Dlin. Follow on Twitter: @Hyken.

Article 59

Article Customer Service 2017 Social Media 59

Comm100

DECEMBER 19, 2017

Therefore, any company trying to improve their customer experience should follow a defined plan to adopt a strategy that is congruent with their customer expectations. Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement.

Customer Experience 117

Customer Experience Download Workshop Metrics 117

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Customer Experience Metrics.

Customer Experience 94

Customer Experience ROI Metrics Net Promoter Score 94

Comm100

MAY 10, 2018

Here are the top 7 reasons why complaining customers are your best customers, and what you can do to turn dreaded customer complaints into golden opportunities. Complaining Customers Care. If there is one thing that can be said about complaining customers, it’s that complaining customers care.

Customers 84

Customers Download Customer Service Training Fashion 84

ShepHyken

AUGUST 15, 2016

6 Must-Dos for Best-In-Class Social Media Customer Service by Sara O’Keefe . Ignite) If you’ve heard feedback from your customers or fellow marketing experts that your brand could improve, let these must-dos below be your guide to an A grade from your customers. For information contact or www.hyken.com.

2016 69

2016 Article Customer Service Social Media 69

CSM Magazine

FEBRUARY 7, 2020

In this context, customer service is crucial to attract and retain clients and do good business. Improving customer service for lending businesses is vital. Why Is Customer Care Crucial for Lending Businesses? The landscape of customer care has changed in the past years. Invest in People.

Customer Service 52

Customer Service Banking 2008 Financial 52

Call Experts

FEBRUARY 17, 2022

Customers expect world-class service from your company, so it’s vital that every employee provides excellent service to win and keep their business — regardless of their role. Be helpful whenever possible and ask for feedback, even if it means going above and beyond what is required of you or what is expected of you.

Contact Center 98

Contact Center Customer Service Social Media Call Center 98

ShepHyken

APRIL 3, 2017

This year, attendance at several Customer Service sessions reportedly doubled from last year. My Comment: The Social Media Marketing World 2017 conference concluded just over a week ago, and one of the major tracks was the social customer care track, headed up by Dan Gingiss and Daniel Lemin. Follow on Twitter: @Hyken.

2017 76

2017 Article Social Media Customer Service 76

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Social Proof.

Social Media 88

Social Media Customer Service Marketing Airlines 88

Thematic

DECEMBER 12, 2022

Traditionally people built these feedback taxonomies manually. In this article, we share our learnings on how to build and maintain a perfect customer feedback taxonomy. Why organize feedback into taxonomies? To make sense of free-text customer feedback, researchers and analysts use taxonomies, or hierarchies of themes.

Feedback 71

Feedback B2C Fashion Customers 71

CSM Magazine

OCTOBER 24, 2018

Any business that wants to grow and succeed should always be working towards perfecting their customer experience and focusing on creating effective customer service training programs that provide the right incentives and motivation to their customer service team. Customer Service Training.

Customer Service Training 73

Customer Service Training Customer Service Customer Care Webinar 73

CSM Magazine

DECEMBER 8, 2015

According to the survey, more companies are putting an emphasis on using technology to provide a better customer experience with the following methods: 74 percent of respondents say they use data from customer surveys to analyze customer preferences.

Customer Expectations 40

Customer Expectations 2012 Social Media Measurement 40

Kayako

NOVEMBER 21, 2018

For instance, Chick-Fil-A’s customer service is so noteworthy it spawned countless memes and is one of the keys to them generating more revenue per restaurant than any other fast food chain in the U.S. The brands mentioned above aren’t just shaping the customer service experience for their customers.

Culture 48

Culture Banking Customer Service Customers 48

ShepHyken

AUGUST 7, 2017

The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. 4 Simple Yet Innovative Tips To Boost Customer Care (without sacrificing your tech budget!). by Neal Dlin. Follow on Twitter: @Hyken.

2017 17

2017 Article Customer Service Social Media 17

Service Untitled

SEPTEMBER 22, 2010

Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. Maybe a child is crying in the background or we hear a lot of noise in the background, and it is their job to make sure it is still a good time to speak with a customer.

Blog 41

Blog 2010 2006 Call Center 41

ShepHyken

AUGUST 29, 2017

Nick suggests focusing on only a couple of channels to start until you master those, then expand to the channels where your customers are. You not only need to get customer feedback, you need to do something with it. Eliminate pain points for customers, create a list of FAQs.

Customer Centricity 37

Customer Centricity Advertising Loyalty Customer Service 37

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Integrity Solutions

JULY 26, 2019

Each year, Customer Contact Week (CCW) provides a good opportunity to get a pulse of the trends, possibilities and challenges of leading contact centers and customer experience organizations.

Customer Engagement 66

Customer Engagement Engagement Contact Center Call Center 66

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally.

Social Media 49

Social Media Customer Service Strategies Customer Service Download 49

ShepHyken

APRIL 9, 2018

This is his take on how Amazon has raised the bar on customer service – and how you can too! Bad Feedback Is the Best Feedback. 360Connext) Bad feedback from employees and customers alike provides a way to prevent little annoyances from becoming reasons for good people to leave you. by Jeannie Walters.

Net Promoter Score 91

Net Promoter Score Article 2018 Customer Service 91

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Stella Connect

JANUARY 25, 2018

You must continuously gauge customer sentiment to ensure you’re delivering exactly what customers expect, and you must actively manage front-line performance using that same feedback. The Bottom Line for Customer Service and Performance Management in 2018: Let Your Customers Be Your Guide.

2018 40

2018 Customer Service Contact Center Omnichannel 40

LiveChat

AUGUST 23, 2016

Excellent customer service experience is a holy Grail for all people working in business. We struggle all the time to provide the best possible service, we go hundreds of extra miles to make customers happy, and yet – we’re still getting negative feedback and customer complaints. It’s pure hell.

Customer Service 56

Customer Service Social Media Presentation Customers 56

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

ShepHyken

DECEMBER 2, 2019

Consider data, stock/inventory management, customer care and the Internet of Things (IoT). Consider the three ideas in this article, which focus on training customers on how to best work with you and use your products, getting your customer’s feedback, and building a customer-focused culture.

2019 20

2019 Article Customer Service Culture 20

ShepHyken

DECEMBER 17, 2018

Creating valuable content will help customers be interested in what you do and sell. Six Trends Shaking Up Customer Care in 2019 by Julien Rio. CustomerThink) As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year.

2018 81

2018 Article Customer Service 2019 81