Bill Quiseng
JANUARY 3, 2022
Is customer service the frontline? Are we called to duty on the frontline battling customers? So shouldn’t customer service be customer care? We are the Customer CARE team. We CARE for each member of our team: We COMMUNICATE with each other. Customer service is for a job.
BlueOcean
OCTOBER 23, 2023
With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care. Agent Engagement What is your annual agent attrition rate companywide (list both voluntary and involuntary turnover numbers)?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
MARCH 19, 2024
On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. The Importance of a Smooth Transition in Your Outsourced Customer Care Transitioning your outsourced customer care program from one partner to another is a complex undertaking.
BlueOcean
MARCH 19, 2024
On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. The Importance of a Smooth Transition in Your Outsourced Customer Care Transitioning your outsourced customer care program from one partner to another is a complex undertaking.
BlueOcean
MARCH 24, 2022
When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? But that’s shifting—and fast.
BlueOcean
JANUARY 20, 2023
If you’re faced with the decision to find a new customer care outsourcer in the post-pandemic era, now’s the time to dive in. And second, there’s no doubt that the pandemic and the social justice movement have evolved what you need from a customer service provider – and your RFP should reflect that. Hourly staff?
Experience Investigators by 360Connext
JANUARY 23, 2015
It’s easy to “set up” a social media presence for customers and then just sort of forget to maintain it. It’s often viewed as a channel for marketing and service and seen as something that might happen, but isn’t really the main driver. Social customer care is going to be with us forever.
Expert insights. Personalized for you.
200 
Let's personalize your content