article thumbnail

NPS Best Practices: Be a Leader not a Laggard

InMoment XI

What we can Learn From the top Brands in the UK One size doesn’t fit all, but knowing essential NPS best practices that can fit any program is a great place to start. In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction.

NPS 260
article thumbnail

How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

Experience Investigators by 360Connext

Customer experience (CX) has become a critical factor in the success of businesses worldwide. Organizations are realizing that a customer-centric culture is key to driving growth and profitability. Many leaders claim being customer-centric is a priority. Let’s get some leadership attention for what we really need.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

We Want To Be Customer-Centric: Now What!?

Experience Investigators by 360Connext

“We are dedicated to becoming a customer-centric company.” HOW exactly does a standard organization, built on the gospel of sales and customer acquisition, become customer-centric? 5 Steps to Take To Be More Customer-Centric 1. WHY is this idea of “customer-centricity” so challenging?

article thumbnail

Alchemer Adds Former KPA CTO to Leadership Team

SurveyGizmo

We are excited to have Brandi join our leadership team,” said David Roberts, CEO of Alchemer. She has the customer-experience history to help our customers achieve maximum value from the Alchemer platform.”. Building products that help customers achieve their missions is my passion,” said Brandi. “I About Alchemer.

article thumbnail

Defining the Value of Customer Experience: A Guide for Creating CX ROI in A Constantly Changing World

Experience Investigators by 360Connext

CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Strategic Investments in Customer Experience As we often say, CX is a team sport. It’s time to make your case.

ROI 260
article thumbnail

Three Tips for Building an Award-Winning CX Program

InMoment XI

I started to understand customer experience. NPS made sense. And using customer experience to drive business outcomes felt common sense. However, it wasn’t until a couple of years ago that our leadership team asked me to lead the effort to rethink and revamp our CX program: Elevate. and Outside In.

article thumbnail

How Alchemer Customer Support Brings Customer Centricity to Life

SurveyGizmo

From the team that first activated Net Promoter Scores (NPS) . The team that conceived of and created the first version of the Alchemer Activated NPS Solution did so for one reason: to better serve their customers. On an NPS reply we’ll hear, ‘I didn’t expect anyone to even read this, let alone reply or provide a solution.’” .