CX Journey
OCTOBER 5, 2017
Here's what happens and why your work is never done: Expectations change. What delights customers today may not delight tomorrow. It's important to always keep your pulse on changing customer needs. Customers change. Customer needs, desires, and expectations change. Listen to the market.
Experience Investigators by 360Connext
MAY 11, 2021
This requires cross-functional teams and often includes two levels of responsibilities: A team of leaders who are close to the issues, typically including Marketing, Customer Service, Product Development, and others, organize and report their recommendations for improving the customer experience.
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ShepHyken
OCTOBER 27, 2023
This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware. She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. Srushti Shah is the Head of Product Marketing for Middleware.
TechSee
NOVEMBER 17, 2022
Fragmented Smartphone Market. Helping users navigate to the right phone settings is very challenging given the fragmented smartphone market. Phone settings screens and menus are different across manufacturers and change as device firmware is updated. This creates a terribly confusing user experience. Scenario 2.
Totango
NOVEMBER 27, 2023
However, a customer’s health score is constantly shifting. on the aspects of your product that are most helpful to your customers and then doubling down on those. We have to continually keep that as our North Star and say, ‘the goal here is to make sure that the customer is successful using our product.’”
Totango
NOVEMBER 27, 2023
This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.
Talkdesk
APRIL 23, 2020
The cloud ensures a remarkable pace of innovation, which is what ultimately makes the difference in the customer’s journey. Our expectations as customers have been growing and are now higher than ever. Customers change their opinion about a brand based on a bad customer experience, which shows that all interactions count.
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