Kustomer

JUNE 11, 2020

New York, NY – June 11, 2020 — Kustomer , the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announces today that it has been named in Gartner’s Magic Quadrant for the CRM Customer Engagement Center (CEC) report, published on June 4, 2020 by the research and advisory firm.

2020 52

2020 Customer Engagement Engagement Omnichannel 52

Bold360

APRIL 6, 2021

With a clear view from the frontlines of what Bold360 customers have been experiencing, Customer Relationship Manager Shai Horstock explains the shift enterprises have had to make in order to become nimbler, a change that won’t (and shouldn’t) go back to the pre-pandemic normal. Engagement That’s Scalable and Flexible.

Roadmap 52

Roadmap E Commerce Telecommunications Customer Relationship Management 52

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Kapta Customer Success

JANUARY 10, 2022

Breaking down the key account management process and how KAM software can help. Key account management is an essential function of your organization. Keep reading to learn all about the key account management process and how KAM software can help.

Management 98

Management Roadmap Metrics Voice of Customer 98

Gainsight

MARCH 9, 2023

But are you leveraging your customer community as one of your top tools to recognize and mitigate churn risk? Community allows your customers to engage with your product and brand on their own terms. Community’s one-to-many, digital-led approach helps you engage with your customers at scale. Let’s take a look.

Engagement 52

Engagement Roadmap Feedback Insights 52

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. However, not every visual engagement provider offers the ideal solutions to your needs. However, not every visual engagement provider offers the ideal solutions to your needs. End-User Adoption.

Engagement 109

Engagement Culture Technology Omnichannel 109

Influitive

MAY 6, 2022

According to LinkedIn, “customer marketing manager” was the third fastest growing job title in the United States in 2021. Not only that, but an Influitive study found that 98% of executives consider customer marketing to be either important or very important to their organization’s success. The […].

Roadmap 52

Roadmap Marketing 2021 Customers 52

Martin Hill-Wilson

JUNE 4, 2015

The interplay between customer and employee engagement. The average proportion of employees engaged at their work could be as low as just 13%. The UK was placed 18th out of 20 countries, with UK employee engagement decreasing over the past 12 months. This is a hot topic. You can grab the sources from his article.

Customer Engagement 56

Customer Engagement Engagement 2015 Roadmap 56

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Moderation and spam management.

2019 52

2019 Engagement Social Media Roadmap 52

SurveySparrow

JULY 23, 2023

Let’s open the stage with a quote from Bill Gates, “Your most unhappy customers are your greatest source of learning.” ” This quote beautifully captures the essence of Customer Experience Management (CEM). Predictive Intelligence : Use AI and machine learning to predict future customer behavior.

Customer Experience Management 52

Customer Experience Management 2023 CEM Customer Experience 52

InMoment XI

FEBRUARY 1, 2024

This proactive approach helps retain customers and ensures that employees feel valued and engaged, reducing the likelihood of them seeking opportunities elsewhere. A Final Word InMoment’s Spotlight stands out in the realm of customer experience management.

Social Media 260

Social Media Insights Metrics Loyalty 260

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. By automating redundant tasks, CSMs can spend more time engaging with customers and identifying risks and expansion opportunities.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Education Services Group

APRIL 25, 2021

Even if you’re in the earliest stages of Customer Success, you can start implementing (nearly) any of the 17 capabilities right off the bat. You might start with a fantastic human capital management program for your CS team. As a Customer Success leader, you’re probably working on all of these capabilities all of the time.

Customer Success 91

Customer Success Roadmap White Paper Customer Journey Mapping 91

Gainsight

MARCH 7, 2022

It’s important to] have a structured feedback process for product roadmap and development, as well ongoing feedback for improvements for increasing adoption and value,” said Toolika Kapur, a Global Vice President of Transitions & Empowerment Programs. . It’s like having a hotline for the voice of the customer into our products.”.

Customer Success 103

Customer Success Roadmap Chief Customer Officer Feedback 103

West Monroe

APRIL 28, 2024

Renewals process There’s often a lack of core maturity surrounding basic renewals processes such as forecasting and pipeline management as well as key scenarios like handling delays and usage growth, introducing inefficiency into basic, foundational processes.

Customer Retention 52

Customer Retention 2023 Roadmap Sales 52

ChurnZero

FEBRUARY 26, 2021

Set crystal-clear rules of engagement between Sales and Customer Success. Whether you think Customer Success or Sales should own the renewal is not as important as having rules of engagement between these two customer-facing teams. “I Take the initiative to align on your product roadmap. Matt Kearns, Sr.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Bold360

DECEMBER 10, 2020

As the COVID-19 pandemic has shown, organizational agility is essential for crisis-proofing (and future-proofing) your customer and employee experiences. We spoke with Chris Savio (manager, Product Marketing, LogMeIn), who literally helped write the playbook. Want to learn more about optimizing your customer support strategy?

Engagement 52

Engagement Employee Experience Roadmap Technology 52

PeopleMetrics

MARCH 25, 2022

But what are customer advisory boards? This guide will answer some of the most common questions that business leaders, marketers, and product managers have about CABs: What are customer advisory boards (CABs)? What kinds of businesses create customer advisory boards? Product roadmapping. How do they work?

Roadmap 118

Roadmap Feedback B2B Interaction 118

Gainsight

AUGUST 12, 2022

Today’s SaaS product managers need to be problem solvers at heart—wearing multiple hats, keeping teams on track, and focusing on metrics. On the latest Mehtaphysical Musings, I spoke with Andre Albuquerque to find out what he thinks makes a successful Product Manager (PM). Swerve around roadmap detours to stay on track.

Roadmap 59

Roadmap Sports Metrics Webinar 59

Experience Investigators by 360Connext

APRIL 6, 2015

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs. Blog Customer Engagement Customer Experience Featured Opinion branding change management guest post linkedin'

Customer Experience 270

Customer Experience Customer Experience Professionals 2015 Roadmap 270

Bold360

DECEMBER 7, 2020

COVID-19 has accelerated multiple trends, such as remote work, remote learning, digital streaming, and all kinds of multi-channel digital engagement. With customers moving so rapidly to virtual and digital spaces, organizations have been forced to pivot their customer engagement and scale their support capacities. .

Multi-Channel 98

Multi-Channel Customer Engagement Roadmap Engagement 98

Totango

DECEMBER 28, 2021

This makes fighting customer churn one of the most efficient ways to increase your profits. Here we’ll look at four proven strategies for reducing customer churn. Use these methods to fight customer churn and promote long-term retention and revenue growth. Invest in Your Customer Success Team.

Net Promoter Score 96

Net Promoter Score Roadmap Seminar NPS 96

CSM Magazine

MARCH 16, 2023

Waterfield Tech , a leading global customer engagement solutions provider, today announced the launch of its Impact Analysis program, a new prescriptive engagement aimed at helping clients address inefficiencies across the contact center and capitalize on digital transformation opportunities. over five years. over five years.

Contact Center 52

Contact Center Financial Consulting Roadmap 52

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Moderation and spam management.

2019 40

2019 Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Moderation and spam management.

2019 40

2019 Engagement Social Media Roadmap 40

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

2021 52

2021 Roadmap Webinar Leadership 52

Experience Investigators by 360Connext

JUNE 22, 2021

If you don’t know who this group is, here are a few ways to identify these customers: Evaluate renewal data and investigate the customer journey for those who didn’t renew. Did they seek support at similar times or stop engaging with the product or relationship manager? Review milestones along the customer journey.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Gainsight

FEBRUARY 29, 2024

Overcoming Through-Partner Customer Success Barriers With Technology Communication stands at the center of effectively managing the intricacies of channel partnerships and partner ecosystems. Ensuring clear and effective communication pathways between partners, vendors, and customers is paramount.

Customer Success 52

Customer Success Webinar Roadmap Customers 52

Lithium

OCTOBER 4, 2022

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Gainsight

JUNE 15, 2020

As a Product Manager, you want to have an impact and make data-driven decisions as you plan your roadmap and determine priorities. To help, we asked some of our Product Managers at Gainsight to answer seven common questions and share examples from their experiences. It creates an experience that keeps the customer engaged.

Management 52

Management Roadmap Customer Journey Engagement 52

Gainsight

JULY 13, 2022

At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. You will also discover the industry’s latest trends, and connect with like-minded thinkers and doers in the product management space. . Best practices for product roadmaps.

2022 59

2022 Roadmap Events Connections 59

Bold360

JUNE 10, 2020

Consequently, there’s a growing backlog of contacts, and it is resulting in poor customer experiences, long wait times, and even missed revenue. My most recent guest on CXNext: Live, Akhil Talwar , Director of Product Management at LogMeIn, discussed how to overcome these real-world challenges to launching your digital CX services. “We’ve

Engagement 52

Engagement E-support Roadmap 2020 52

Optimove

JANUARY 3, 2024

Create Behavioral Triggers Set up behavioral triggers based on customer interactions. These triggers automatically send relevant messages when specific actions or behaviors are detected, ensuring timely engagement that starts with understanding customer behavior.   6.

2025 59

2025 Marketing 2024 Customer Centricity 59

Talkdesk

MARCH 12, 2020

Humach delivers a differentiated combination of AI-powered digital agents with humans-in-the-loop to remove friction in the customer journey. Managing this intersection is Jennifer Lundberg’s primary role, and she’s done it for organizations of all types: “I think if you can come up with a function for contact centers, we cover it.”.

Omnichannel 60

Omnichannel Customer Journey Contact Center Management 60