Experience Investigators by 360Connext
OCTOBER 17, 2023
I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.
ijgolding
JUNE 9, 2015
If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Matters
FEBRUARY 9, 2015
I recently posted about the Past and Exciting Future of the Customer Experience Professionals Association. After reviewing our progress over the last few years, I am even more excited about the future of the organization and what it means for CX professionals worldwide. It’s YOUR organization.
Beyond Philosophy
OCTOBER 5, 2015
In my experience everyone loves the idea of improving the Customer Experience (CX) until you ask him or her to change their business as usual. Unfortunately, you must have the engagement of the senior leadership to be successful. To be fair, there can be a lot of meetings for senior leadership.
ijgolding
NOVEMBER 17, 2016
The post Customer Experience Professionals: Why We Do What We Do appeared first on IJ Golding. If you have a question you’d like us to answer in a future post, please provide it in Comments. This post originally appeared on the CXPA Blog on November 10, 2016.
Customer Bliss
MARCH 26, 2019
It’s the same reason I co-founded the Customer Experience Professionals Association. The work is interesting, but what really drives the work is culture. I call it the underbelly; how did each guest navigate the underbelly of their organization, in order to succeed?
Qualtrics
JUNE 21, 2019
Here’s our selection of the best videos out there where some of the leading innovators and thinkers present their lessons on the customer experience. Are looking for the latest thought leadership videos from customer experience leaders like Bruce Temkin and Jay Baer? You can register for free here.
Expert insights. Personalized for you.
259 
Let's personalize your content