CX University

MAY 2, 2023

We’ve learned some useful strategies for improving the customer and learner experience in online education to promote engagement, and we’re happy to share them with you in this article. Customer Experience is Key The customer experience in online education describes each interaction the adult learner has with the organization.

Engagement 52

Engagement Webinar Feedback Government 52

Team Support

SEPTEMBER 8, 2022

75% of customers believe it’s important for brands to offer a full self-service option. 60% of customers choose self-service as their first action in seeking help. How can you provide the best self-service experience? It all starts with your customer support software. Customers can’t use what they don’t even know exists.

E-support 98

E-support B2B Webinar Customer Centricity 98

BirdEye

NOVEMBER 16, 2023

Host commercial property investment webinars 6. Optimize user experience on mobile and desktop 9. Use virtual reality (VR) to create immersive property experiences 12. Curate sustainable office space design events 25. Doing this enhances user experience and satisfaction. Implement email marketing campaigns 7.

Social Media 111

Social Media Seminar Events Consulting 111

COPC

JULY 25, 2022

See how Amazon Web Services (AWS) automates voice and non-voice communication using natural language ML services in our upcoming webinar. Even with phone and email decreasing in popularity, the preference for self-service may not be growing as quickly as the customer care industry would hope. Setting Customers up for Success.

Customer Success 81

Customer Success 2022 Contact Center Technology 81

Experience Investigators by 360Connext

MAY 12, 2020

Getting Decision-Makers to approve new customer experience initiatives has rarely been easy. Customer experience, a business discipline late to the business doctrine party, has often been told to sit at the kids’ table and be quiet while the adults chat. We need to focus on sales, not customer experience.

Contact Center 162

Contact Center Metrics Net Promoter Score Financial 162

PeopleMetrics

JANUARY 24, 2022

As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees. These trends have created what I believe is the next frontier in CX – high-impact customer experience.

B2B 90

B2B Roadmap B2C Hotels 90

BirdEye

NOVEMBER 7, 2023

3 car salesman templates: Call, email, and phone text scripts 7 unique car salesman advertising ideas Good review example for car service How do you get more customers for your automotive business with Birdeye? Our extensive range of vehicles and dedicated team are ready to guide you through a seamless car-buying experience.

Sales 115

Sales Automotive Advertising Demo 115

Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? Giving Customers a Sense of Control.

Webinar 91

Webinar Customers Customer Service Customer Confidence 91

Beyond Philosophy

JULY 31, 2017

Branding agencies and consultants are embracing the notion that storytelling creates an authentic connection with your customers. As a customer experience consultant, I think this is good. In my business, I use stories to convey messages that will help an organization improve its Customer Experience.

Webinar 125

Webinar Consulting Entertainment Connections 125

Confirmit

JULY 10, 2019

Webinar Details. You need to respond to customers’ issues to give confidence that you will do the right thing by them. If they don’t trust – customers certainly won’t. Watch webinar. Faith Adams is an analyst at Forrester Research, serving Customer Experience Professionals.

Webinar 45

Webinar B2C Customer Experience Professionals Customer Centricity 45

ClearAction

JULY 11, 2023

What you’re seeing here is based on a recent article and webinar interview: 23 Customer Experience Practices You Should Stop in 2023 (CustomerThink article) What Your Customer Churn Rate is Telling You (LiveVox video) Modernize your thinking and clarity with 3 Customer Service value truths : 1) Stop Calling it All Customer Experience!

Customer Service 48

Customer Service Leadership Webinar Consulting 48

Uniphore

JUNE 7, 2021

In our recent webinar with CallMiner , we asked our audience what they want the most out of agent assist — and what their biggest hesitations are. From improving the agent experience to increasing profitability, there’s a whole lot you need to know. Will Agent Assist Simplify the Agent Experience and Reduce Training?

Call Center 59

Call Center Average Handle Time Contact Center Webinar 59

BirdEye

FEBRUARY 13, 2024

Use an appealing and user-friendly website design: Your chiropractic website should have an appealing, modern design that is mobile-friendly and easy for patients to navigate. Keeping a close eye on what patients are saying allows you to understand their experiences and perceptions of your practice.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

Confirmit

JULY 10, 2019

Watch webinar. You need to respond to customers’ issues to give confidence that you will do the right thing by them. If they don’t trust – customers certainly won’t. Faith Adams is an analyst at Forrester Research, serving Customer Experience Professionals.

Webinar 40

Webinar B2C Customer Experience Professionals Customer Centricity 40

Playvox

NOVEMBER 16, 2021

But with Playvox’s automated scorecards, evaluation, and coaching templates, as well as its workload management tools, contact center leaders have confidence that agents are participating in regular evaluations and receiving timely feedback to ensure they’re delivering the desired customer experience – even when remote.

E Commerce 78

E Commerce Management Contact Center Retail 78

Myra Golden

JANUARY 25, 2017

This is such an important training because it addresses head-on the 4 biggest challenges supervisors and managers face with monitoring and coaching customer service employee: How to design the most effective monitoring form. Here are the details on this webinar. My webinars are famous for actionable take-aways.

Webinar 45

Webinar Events Download Feedback 45

Myra Golden

JANUARY 25, 2017

This is such an important training because it addresses head-on the 4 biggest challenges supervisors and managers face with monitoring and coaching customer service employee: How to design the most effective monitoring form. Here are the details on this webinar. My webinars are famous for actionable take-aways.

Webinar 45

Webinar Events Download Feedback 45

Confirmit

JUNE 26, 2019

Webinar Details. You need to respond to customers’ issues to give confidence that you will do the right thing by them. If they don’t trust – customers certainly won’t. Faith Adams is an analyst at Forrester Research, serving Customer Experience Professionals. Thursday, July 11.

Webinar 40

Webinar B2C Customer Experience Professionals Customer Centricity 40

Myra Golden

OCTOBER 11, 2016

My Fitbit chat experience got me thinking about something I do all of the time. Companies ask me all of the time for help with their chat experience. The 4 steps ensure that the chat experience is friendly, personalized, reduces customer effort and moves the chat to a positive closure. A one-hour webinar with Myra Golden.

Webinar 45

Webinar Workshop Events Connections 45

Myra Golden

OCTOBER 11, 2016

My Fitbit chat experience got me thinking about something I do all of the time. Companies ask me all of the time for help with their chat experience. The 4 steps ensure that the chat experience is friendly, personalized, reduces customer effort and moves the chat to a positive closure. A one-hour webinar with Myra Golden.

Webinar 45

Webinar Workshop Events Connections 45

ChurnZero

DECEMBER 29, 2020

Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. How To Nail Implementation and Customer Success Handoffs. 7 Trust-Building Tactics to Increase Customer Loyalty.

2020 98

2020 Blog 2021 Chief Customer Officer 98

CSM Practice

FEBRUARY 8, 2023

You can calculate the CAC by dividing your total sales and marketing expenses by the number of new customers you attract within a given time frame. Customer Engagement Score Customer engagement scores offer insights into how subscribers are using your software. READY TO BUILD A WORLD-CLASS CUSTOMER SUCCESS PROGRAM?

Metrics 52

Metrics Net Promoter Score Advertising 2025 52

Bizagi

FEBRUARY 3, 2020

So following a popular webinar ‘ Delivering Meaningful Results from Digital Transformation ’ featuring with Neil Ward-Dutton of MWD Advisors , he shared his analyst expertise with our community by answering some of the most common and important questions about digital transformation.

Technology 72

Technology User Experience Connections Webinar 72

Team HGS

AUGUST 22, 2017

HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™. With these results, Lauren elaborated on how brains and human support (via trainers, solutions architects, analysts, and other roles) are essential to coordinate with these bots, in order to build optimized experiences. You can authenticate customers, too.

Webinar 52

Webinar Customer Service Chief Customer Officer Average Handle Time 52

COPC

OCTOBER 13, 2021

You can also watch our State of the Vendor Management Organization webinar , which features leaders from Hilton and USAA discussing their latest vendor management experiences. Not only can the chat tool help resolve customers’ inquiries, but it can also convert and retain customers if they have a positive experience.

Contact Center 52

Contact Center White Paper 2021 2022 52

Qualtrics

FEBRUARY 17, 2021

have realized that customer experience analytics and direct customer feedback are the hallmarks of building effective situational intelligence. CX teams have come a long way in helping digital product teams incorporate customer research and voice of customer data into problem resolution, product planning, and design scenarios.

E Commerce 26

E Commerce Webinar Metrics E-support 26

Gainsight

MAY 21, 2021

Here at Gainsight, we’re still hard at work optimizing our onboarding experience each and every day. In hero organizations, success and customer experience are tied to individuals. A proactive consultant leads to engaged and satisfied customers. A discovery readout to show the customer we understand their business.

NPS 52

NPS Consulting Reference Leadership 52

Myra Golden

SEPTEMBER 13, 2016

A corporate trainer in one of my client organizations is gung-ho on the Zappos culture and she is convinced that what her contact center needs is agents trained to make small talk with customers and empowerment so agents can consistently deliver wow experiences – “Just like Zappos does,” she says.

Culture 56

Culture Hotels Contact Center Call Center 56

Myra Golden

SEPTEMBER 13, 2016

A corporate trainer in one of my client organizations is gung-ho on the Zappos culture and she is convinced that what her contact center needs is agents trained to make small talk with customers and empowerment so agents can consistently deliver wow experiences – “Just like Zappos does,” she says.

Culture 56

Culture Hotels Contact Center Call Center 56

BirdEye

DECEMBER 8, 2023

They are an aggregated rating that showcases the overall satisfaction of previous customers. A high Google Seller Rating significantly boosts the click-through rate of your ads and instills confidence in potential customers. Encourage satisfied customers to leave reviews. Click on the banner to get started.

Marketing 59

Marketing Social Media Advertising B2B 59

Comm100

MARCH 7, 2019

Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. How do bots improve the customer experience? For example, chatbots gain more confidence in their responses based on feedback from agents and customers.

Webinar 52

Webinar Technology Social Media Customer Care 52

Stella Connect

JANUARY 4, 2022

Bill Quiseng, Chief Experience Officer, BillQuiseng.com. Show confidence in the agent. Setting a collaborative tone will lead to better outcomes and pave the way for more productive customer service coaching sessions in the future. I]f you care about customer experience. Adam Toporek , Customers That Stick. .

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Gainsight

JUNE 28, 2022

When product education helps users achieve value while using the product, it generates tremendous confidence and a desire to accomplish even more. . At this stage, usually part of a marketing effort, you want to educate the potential user on the value proposition and set expectations for the user experience. In-product messaging.

Metrics 52

Metrics Customer Journey Social Media Sales 52

Kayako

MARCH 9, 2017

This will give you ownership over the product and make you more effective in supporting your customers. Train customers through webinars. Hosting webinars or public speaking on behalf of your company is a great way to develop your career. The confidence, the voice, the coolness – you get all of them!”.

Customer Service 71

Customer Service Document Webinar Roadmap 71

Myra Golden

JANUARY 7, 2016

And it can help you improve your customer experience. I am not suggesting you measure your agents or your customer experience daily. I am saying that you need to measure agents and your overall customer experience. One of the “scales” for your customer experience is your monitoring form.

Contact Center 56

Contact Center Measurement Call Center Webinar 56

BirdEye

MARCH 17, 2023

These professionals come with experience, expertise, and training and can help choose the right platforms, tools, and tactics for attracting and converting the target audience. The consultant deals with all aspects of marketing, branding design, lead generation, paid marketing, and social media marketing strategy.

Consulting 98

Consulting Social Media Financial Sales 98

Comm100

MARCH 7, 2019

Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. How do bots improve the customer experience? For example, chatbots gain more confidence in their responses based on feedback from agents and customers.

Webinar 40

Webinar Technology Social Media Customer Care 40