SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Build and lead a team of onboarding, customer training, and account management professionals.

Customer Success 19

Customer Success Customers ROI Document 19

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.

Customer Success 60

Customer Success 2019 2011 2009 60

Amity

DECEMBER 9, 2016

Why waste thousands of dollars and hours trying to figure out what your ideal customers want to hear, when you can look inwards at your own team and customers for marketing inspiration that’s guaranteed to resonate? Taking a closer look at ServiceRocket, their marketing and customer success teams are inextricably linked.

Customer Success 109

Customer Success Marketing E-support Social Media 109

ChurnZero

JULY 27, 2020

Customer Experience software is closely related to customer relationship management software (CRM) as well as customer feedback and customer service solutions. Where CX software differs is its focus on leveraging customer insight to create actionable improvements in the customer journey.

Customer Experience 75

Customer Experience Customer Relationship Management Document Touchpoint 75

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Oversee process for contract and document execution.

Customer Success 10

Customer Success Document Webinar Customer Retention 10

SmartKarrot

OCTOBER 10, 2023

Customer success has evolved significantly over the past decade. As businesses strive to provide unparalleled user experiences and support, personalizing your customer success playbooks has emerged as a pivotal strategy. Is there a system in place to gather and analyse customer feedback ?

User Experience 10

User Experience Customer Success Feedback Touchpoint 10

SmartKarrot

NOVEMBER 27, 2020

Role: Customer Success Director Location: Austin, TX, United States Organization: SpyCloud As a Customer Success Director, you will be responsible for maintaining solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Identify creative solutions for strategic accounts.

Customer Success 10

Customer Success Document Presentation Leadership 10

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers. and customer insights.

Customer Success 10

Customer Success Consulting Demo NPS 10

Gainsight

SEPTEMBER 8, 2020

In today’s complicated and competitive customer success landscape, delivering value is more important than ever. Meeting such demands requires overcoming myriad obstacles like unexpected churn, a shortage of customer insights, poor product adoption, and a disconnected customer experience.

Webinar 52

Webinar Customer Success Customer Journey Events 52

SmartKarrot

JUNE 1, 2021

Director of Customer Success Location: Salt Lake City, UT, US Organization: Collective Medical As a Sr. Director of Customer Success, you will be leading, expanding, and mentoring the Customer Success team by setting their strategy, goals and objectives.

Customer Success 10

Customer Success Roadmap Document Customers 10

Gainsight

MAY 13, 2021

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. Gartner’s research study is not only proclaiming that customer success here to stay, but the industry development it foresees is exponential, including the technology that improves processes and practices.

2021 52

2021 Customer Success Management Marketing 52

SmartKarrot

JANUARY 6, 2021

Excellent customer experience is necessary as that makes customers trust and know the brand. Customer success needs continuity- it does not happen overnight. You need to provide customers with what they want and in the way they want. Spend less time following up with customer touchpoint management insights.

Touchpoint 10

Touchpoint Customer Success Technology Management 10

CustomerSuccessBox

NOVEMBER 2, 2021

Know which customer and when is the customer ready to upgrade. Involve Support team in analyzing customer’s ticket and SLA. Provide the sales managers with the real time customer account insights. You would require a customer success tool that can accomplish the above tasks. Retaining Hunting Deers.

Customer Retention 52

Customer Retention Customers Customer Success 2014 52

Help Scout

MAY 12, 2021

To improve customer retention, first you must understand why your customers leave, and then how your customer service team can positively impact those reasons. To discover why customers are leaving, start by talking to the following folks: Your customer success team or account managers, if you have them.

Customer Retention 115

Customer Retention Measurement Customers Customer Service 115

SmartKarrot

MAY 31, 2022

Role: VP, Customer Success (Remote) Location: Remote, Chicago, IL, US Organization: Sales Talent Agency, Inc. As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals.

Customer Success 3

Customer Success Advertising Customers Document 3

Retently

MAY 2, 2023

In addition, every department, be it customer success, product, or support teams, can leverage them by triggering survey campaigns at specific stages in the customer journey. Since customers are the primary asset of any SaaS business, companies need to focus on survey campaigns to enhance their overall experience.

Customer Journey 142

Customer Journey NPS Demo Customer Satisfaction 142

Kustomer

NOVEMBER 4, 2021

Data is everything in CX and without the right technology , there really isn’t a great way to gain customer insights. Jarvis explains that having a good CRM has launched his department to great success because it allows them to store and access essential customer information on a whim. We’re excited to get going.

Sports 98

Sports Customers Document Sales 98

SmartKarrot

DECEMBER 20, 2021

In this type of customer onboarding, the customer approaches the store, office, shop, or branch in a physical capacity. The customer must provide proof of identity, purchase, and other documents. This is because the world has moved to remote onboarding, digital customer success , and other forms of onboarding.

Document 10

Document B2B Customer Success Customers 10

SmartKarrot

AUGUST 5, 2022

Role: Senior Customer Success Director Location: Remote, New York, NY, US Organization: Three Pillars Recruiting As a Senior Customer Success Director, you will manage and handle daily deployment, maintenance, quality assurance, and digital marketing analytics requirements.

Customer Success 3

Customer Success E-support Document Webinar 3

SmartKarrot

APRIL 20, 2022

This is a key reason businesses should invest in building customer loyalty, and loyalty programs help. Customers tend to spend more on a brand/ product that provides personalized services. And with the customer insights from loyalty programs, businesses can build a personalized approach. Documenting the details.

Loyalty Programs 11

Loyalty Programs B2B Loyalty Rewards Programs 11

Qualtrics

JULY 31, 2019

Operational data (O-data) could reveal longer call times caused by employees having to navigate through multiple screens or systems in order to see customer information or document interaction details, or an uptick in repeat calls on the same issue because the information in the agent’s system was incorrect or out of date.

Employee Experience 40

Employee Experience Feedback Metrics Interaction 40

Lumoa

MARCH 24, 2022

Benchmarking, in the general sense, is the process of documenting a company’s performance during any given period with the goal of comparing it to another period, often in the future. As you may have deduced already, the survey response rate benchmarking process consists of documenting the performance of your CEM system.

CEM 83

CEM Net Promoter Score Document NPS 83

SmartKarrot

MAY 12, 2023

Strategic thinking enables Key Account Managers to identify growth opportunities, prioritize rresources, and devise long-term plans that deliver results for both the customer and the organization. This involves not only clear and concise verbal communication but also the ability to create compelling written documents and presentations.

Management 10

Management B2B Presentation Communication 10

SmartKarrot

JULY 15, 2022

Qualaroo aims to provide businesses with actionable insights into their products and services using an automated user experience research tool. This can help CCOs easily understand customer journeys using valuable feedback. OmniGraffle is a diagramming and digital illustration tool that mainly focuses on mapping customer needs.

Customer Journey Mapping 10

Customer Journey Mapping Chief Customer Officer Customer Journey User Experience 10

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Gainsight

NOVEMBER 18, 2019

Is it to gain insight into customer loyalty trends across segments? To get more bang-for-the-buck out of your customer success efforts? To provide a faster and more customer-friendly onboarding experience? To set customer experience priorities that truly reflect the needs and perspective of customers?

B2B 9

B2B Customer Journey Mapping Touchpoint NPS 9

Gainsight

JANUARY 18, 2023

At our last Evolve event, we discussed how to leverage digital customer success strategies to proactively drive outcomes for users and durable growth for SaaS businesses. . This quarter, we have even more product enhancements that help companies streamline work and digitally scale customer engagement.

2023 52

2023 User Experience Events Customer Success 52

inQuba

APRIL 4, 2023

C-suites should be benefitting from CX teams’ deep customer insight to place smart bets and de-risk growth initiatives. Business growth is about new customer relationships, and the CX team understands customers better than anyone. That’s some misalignment! Maps don’t identify or address obstacles.

Customer Centricity 52

Customer Centricity Customer Journey Metrics Competitive Advantage 52

Gainsight

APRIL 8, 2019

Customer success has become the cornerstone of many companies’ strategy to reduce churn, drive upsell and expansion opportunities, and increase advocacy. And customer success solutions are helping them do this effectively and at scale. Data from Support tickets your customers have opened. Batch data.

Technology 45

Technology Customer Success Touchpoint Definition 45

Gainsight

APRIL 17, 2019

We use Gainsight PX to drive in-app engagements inside our customer success platform. Customer Success Operations, Marketing Operations, and Product Documentation) have access to the in-app engagement creator in Gainsight PX. But like we said above, tech is just half of it. Only certain teams (i.e.

Engagement 76

Engagement Webinar Document NPS 76

Gainsight

MARCH 31, 2020

They will be busier than ever, so providing in-app documentation and ways for them to find the information they need quickly is paramount. Customer Success Operations, Marketing Operations, and Product Documentation) have access to the in-app engagement creator in Gainsight PX. Step 1: Initial Review. SEE A DEMO.

Healthcare 52

Healthcare Information Events Document 52

Gainsight

JULY 14, 2020

They are busier than ever, so providing in-app documentation and ways for them to find the information they need quickly is paramount. Customer Success Operations, Marketing Operations, and Product Documentation) have access to the in-app engagement creator in Gainsight PX. Step 1: Initial Review. Only certain teams (i.e.

Engagement 52

Engagement Events Document Webinar 52

Qualtrics

AUGUST 11, 2020

Make content easy to read: When sharing written results, it’s important to remember that your readers are busy and in a hurry to finish consuming your document so they can move on to their next urgent task. There are tools for quickly estimating read time, making this a simple addition to all your documents.

Communication 26

Communication Document Reference Insights 26

ChurnZero

JANUARY 17, 2020

If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. With so many tools at your disposal, it can be challenging to determine how to best leverage a Customer Success platform and hit the ground running. On Staying Organized .

Metrics 72

Metrics Customer Success Insights Webinar 72

Storyminers

JULY 6, 2020

That’s why we feel compelled to introduce our readers to a larger scope of people wo inspire a world of excellent customer experience. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He authored the Customer Success book for Wiley!

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

That’s why we feel compelled to introduce our readers to a larger scope of people wo inspire a world of excellent customer experience. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He authored the Customer Success book for Wiley!

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Thematic

SEPTEMBER 6, 2018

The larger the number of advocates for the product, the lower the customer acquisition costs for the company, and the more effective customer success team will be.” They also mention a well-documented effect called the survey effect. NPS is a leading indicator of future growth.

Net Promoter Score 54

Net Promoter Score NPS Feedback Metrics 54