Wootric

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. A CX Consulting. Melinda Gonzalez.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. A former UK Customer Experience Awards judge, Salman Sharif is a Customer Experience Specialist and Influencer. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Forrester's Customer Insights

MARCH 7, 2023

Photo Copyright: Abhinav Sunil Sustainability in digital communications, data transmission, networking, and telecommunications is a critical component for climate action. Sustainability efforts in telecommunications have to span efforts in hardware as well as software; they […] of global electricity use.

Telecommunications 26

Telecommunications 2021 Consumers Communication 26

Forrester's Customer Insights

JULY 8, 2021

This was the first time attendees could get a sense of the global state of and the major trends in the telecommunications and technology sectors in the previous 18 months. […]. Mobile World Congress 2021 (MWC21) took place between June 28 and July 1, 2021, after Mobile World Congress 2020 got canceled due to the pandemic.

2021 43

2021 Telecommunications 2020 Technology 43

Experience Matters

APRIL 7, 2015

With the power to listen to the Voice of the Customer, integrate it with business data to generate powerful insight, and take action, we deliver effective business change and create a competitive advantage for clients. Identity Graph’ is a patent-pending customer resolution algorithm that automatically.

2015 97

2015 Multi-Channel 2014 CEM 97

Forrester's Customer Insights

AUGUST 19, 2020

The high-tech and telecommunications industries are under increased scrutiny for their impact on the environment. The fact is that technology is often ecologically abusive in its manufacture, operation, and afterlife.

Telecommunications 41

Telecommunications Technology Government Customers 41

Lumoa

JUNE 22, 2021

Long track record with gathering insights and operationalizing improvements based on voice of the customer, establishing customer insight programs, and working strategically and operative with CX and customer journey management. And besides all this, you’re also a customer experience manager at ICE.

Customer Centricity 83

Customer Centricity Insights Hotels Customer Experience 83

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Forrester's Customer Insights

APRIL 1, 2019

Since the birth of cloud computing in early 2000, telecommunications companies have seen business growth thanks to these IT transformational partners. With the emerging technologies of […].

Telecommunications 48

Telecommunications Innovation Technology Customers 48

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Bold360

DECEMBER 1, 2016

Regpack’s technology is based on Asaf’s Ph.D. Technology considerations must take into account the entire customer lifecycle and brand experience. Beyond that, what individuals do not know about future-proofing their technology can hurt the long-term organization.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Forrester's Customer Insights

JANUARY 19, 2022

(Photo by Abhinav Sunil) As the key backbone provider for connectivity and network infrastructure, the telecommunications industry has been in a spotlight for sustainability. With the advent of 5G, what can we do to build our new networks to be as energy-efficient as possible?

Telecommunications 26

Telecommunications Connections Technology Insights 26

Forrester's Customer Insights

OCTOBER 8, 2018

Alibaba has become one of the world’s most fascinating and cutting-edge technology businesses — and is key to understanding where the digital era is heading.

Technology 39

Technology Telecommunications Information Omnichannel 39

Forrester's Customer Insights

AUGUST 25, 2014

1 technology priority for Chinese businesses; 55% of technology decision-makers in the country plan to use data and analytics to improve business decisions and outcomes in 2014, up from 43% in 2013. The supply side of the Chinese customer analytics market is fragmented and includes a confusing mix of global and local providers.

Telecommunications 38

Telecommunications 2013 2014 Banking 38

Maru Group

NOVEMBER 10, 2020

In this environment, we convened a roundtable of insights professionals from a variety of outlets. Cable networks, SVOD streamers, and telecommunications conglomerates were all represented. Insights at your fingertips. The world of media lives in interesting times. Each had their own take on the current climate.

Sports 55

Sports Entertainment Telecommunications Insights 55

Forrester's Customer Insights

MAY 28, 2019

Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. I am glad this deal will now […].

Wireless 53

Wireless Consumers Communication Marketing 53

Forrester's Customer Insights

APRIL 20, 2020

The coronavirus crisis offers telcos an opportunity to reposition themselves. Over the medium and longer term, the stronger telcos will benefit from the crisis.

Telecommunications 58

Telecommunications Omnichannel Customer Experience Management Technology 58

Forrester's Customer Insights

JULY 29, 2019

Some of the most relevant use cases across industries, such as those enabled by AR/VR and massive IoT, fit right into improving customer experience and digital transformation. 5G Presents Immense Innovation Potential 5G promises to usher in not just new use cases in every industry but also new business models. As a change agent, […].

Presentation 45

Presentation Innovation Customer Experience Telecommunications 45

Forrester's Customer Insights

SEPTEMBER 4, 2019

The report “Connected Solutions Are A Catalyst For Tech-Driven Innovation” highlights how technology-driven innovation by telcos and network equipment vendors can help CIOs from outside the telecoms sector with their innovation initiatives.

Innovation 41

Innovation Connections Technology Telecommunications 41

Forrester's Customer Insights

NOVEMBER 13, 2019

5G will speed up the transformation of the retail sector by delivering technology building blocks for frictionless end-to-end experiences.

Retail 38

Retail Technology Telecommunications Customers 38

Forrester's Customer Insights

JULY 5, 2018

At the midpoint in 2018, the US tech market is on track to grow by 6.7% in 2018, the fastest growth since 2012. In our just published report, “US Tech Market Outlook For 2018 And 2019: Cloud Powers Tech Spend To 6% Growth And Software To 8% Growth,” we can provide strength in all tech budget […].

2018 24

2018 2019 2012 Marketing 24